Amazon Fraud Unauthorised Transaction at night
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someone did 3 Fraud transactions with my Apay balance yesterday night…. he bought bigbazaar Gift cards… ordered to an email id with yonomail domain ….
i saw sms in morning and raised it immediately to CC who is as usual pathetic and told me that spl team will reach office by 9-10am and then only some action can be taken.
then i found “Report unauthorised tranx”in apay deductions mail and there was a special Helpline mentioned.
called there… they gave me complaint no, said that account will be blocked for 48hrs now.
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Put 2 way authentication in apay.. and try not hold balance
Yes, will do that asap
Update received from Amazon Specialist Team :
We believe that an unauthorized party may have accessed your Amazon account. For your security, we have assigned a temporary password to your account and reversed any changes made by the unauthorized party. All pending orders, if any, have been cancelled. Where payments for any orders were made using your Amazon Pay Balance, the payment will be refunded to you, and will reflect in your Amazon Pay Balance account in 2-4 business days.
You will need to reset your password when you return to our site/ App. To reset your password, go to “Your Account” at the top of any page on Amazon.in. On the Sign In page, select “Forgot Password?” and follow the instructions.
After you enter your e-mail or mobile phone number, you will receive an e-mail containing a personalized link. Click the link from the e-mail and enter your new password.
Your new password will be effective immediate
We are unable to say how your sign in information was obtained since the activities used to obtain these details occurred away from our websites. Some techniques include using malicious software to capture a user’s keystrokes, trying commonly used passwords, and sending fraudulent e-mails that ask users to provide or update personal, financial, or other account information (commonly known as “phishing”).
UPDATE : Unauthorized Transactions are no longer showing in ORDER History ….. though Apay refund hasn’t come yet (but will come seeing quick reaction & response by Amazon team)
Don’t worry u will get 5% extra as refund
This was happened in july also. Where someone has purchased croma GV
This was happened in june also. Where someone has purchased croma GV
same happened with me a month ago.called amazon CC they nullified the transaction,reinstated my amazon ac and reverted my amazonpay balance of Rs.700 used.Also they gave 100 as apology. 
damn, if there are 2 companies I trust the most, it’s amazon and amex. They really do know how to make their customers happy and give prompt response and satisfaction.
(“Report unauthorised tranx”in apay deductions mail and there was a special Helpline mentioned.)
can you add the no here please.
I also had a fraud transaction done on amazon through sbi this year. But the bank denied my refund request since it was 7 days late.
Since then I’ve been really paranoid and keep on checking my transaction details every 2 days.
Also 2 days back, I got a call from a foreign no (truecaller showed it from Ireland) and the guy said he was from amazon and kept asking me about my amazon login details, like he only knew my fake name but kept on asking me to give him email, phone no and other details.
I enquired if he’s really from amazon. in then why the foreign no, he repiied it was cuz of routed.
I told the scammer to buzz off 😑
To report any unauthorized transaction for Amazon Pay balance: Money call on 180030001637
How did he do the fraud transaction?
Was your amazon account on auto-reload or using amazon pay balance or any other technique.
Mentioning the reason will help us to secure the account/ disable auto-reload/minimize the amazon pay balance
I had around 8.5k Amazon Pay balance in my account (Gift Cards + Amazon Money)
Fraudster bought Bigbazaar GCs via 3 Transactions - 5k , 3k and 500 one..
Amazon Refunded the amount + removed / blocked those transactions .
I have changed the Password, enabled 2Step Verification as well .
Still clueless as to how the Breach Happened … i am very careful about Phishing etc and dont visit unnecessary useless sites , Genuine Winodws & Antivirus is installed
- Amazon also has not given specific reason
Do you need to add a backup no compulsarily to enable 2fa? ive added my primary one but its asking for a 2nd no to go to step 3
No.. you can even setup with Google Authenticator…
Happened with me two weeks back on Amazon via Komparify, worst part I had auto load on for 1k, total 8k was deducted,before I could disable auto pay.deduction was happening in seconds. Raised with CC and was finally solved as above by amazon team, not sure how its happening!!
Luckily got my amount back. I have disabled auto load now
The fraudster bought the Bigbazaar GC and gifted it to an email id – [email protected]
Where abc = my name.
The intention was make it look like a genuine tranx… i even had never heard of this yonomail earlier…
My biggest worry that I still am clueless how he got the access ….
could you please recollect where you used amazon pay in last few months..
like now a days we started using amazon pay on third party websites wherever it is available?
@amit.mint in your case, fraudster bought gv in komparify using amazon ?
so both komparify and amazon login credentials are leaked ?
seems these frauds have become very frequent and the modus operandi is same.
the transactions happen in the middle of night when the actual user is sleeping
they target accounts that does not have 2 factor authorization (otherwise someone with 2FA would have reported getting sms for such attempt)
they first change the linked email
make multiple gift card purchases, fully using the Apay balance and also taking benefit of auto reload
amazon also respond in similar fashion when reported
they treat the fraud as genuine
block the account temporarily
restore the original email
delete the fraud transactions
refund the total amount +5%
but strangely till date amazon has not taken the basic action that would stop all such frauds – making 2FA mandatory for anyone using APay.
is it possible that they are getting the details via same email+password combination in other sites?
or is it inside job?
I am a latest victim and amazon has still not refunded the amount or restored a the gift card balance. The fraudster hacked my account to purchase gist cards worth 40,000 and redeemed it. The transaction was done via my stored credit card. The bank has refused to chargeback since they find authentic transaction. On other hand amazon has marked the gift card purchases as suspicious but refused to refund until the bank charges back.
Did you enable 2-way authentication?
Today same thing happened with me that my ₹399 got deducted as airtel recharge from airtel thanks app by an unauthorised party.
Similar fraud happened on my amazon account yesterday. The fraud used two different cards (don’t know the owner of the cards) one was an RBL bank and another one is an Axis gift card. Using these card purchased Tanishq Gold gift card. The first and last transaction was declined by amazon immediately but there were other two transactions and amazon identified as a fraud transaction…
I am also clueless about how the password was leaked.. The only thing I can remember is I reset my phone and installed all required apps again. suspect a keylogger on my mobile. I am very careful when install applications on my phone, still it happened..
hi,
At 12:30 a.m. my amazon pay balance got deducted, by ₹719 for an Airtel recharge, by some fraud hacker, in which mobile no. is not even showing on Transaction page.
i contacted Amazon, they say, transaction was done on Airtel Thanks app, so mobile no. is not shown, as Amazon pay gateway was used.
i contacted Airtel customer care, they say they cannot track the transaction, from transaction ID.
now i reported the transaction to Amazon, but 10 minutes later, their email says, transaction is done using authorised credentials, so they cannot refund it.
What to do ?
@A2Zdeals @Tejaa @enapster @avgn