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Amazon Fraud Unauthorised Transaction at night

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Deal Cadet
sifar

someone did 3 Fraud transactions with my Apay balance yesterday night…. he bought bigbazaar Gift cards… ordered to an email id with yonomail domain ….

i saw sms in morning and raised it immediately to CC who is as usual pathetic and told me that spl team will reach office by 9-10am and then only some action can be taken.

then i found “Report unauthorised tranx”in apay deductions mail and there was a special Helpline mentioned.
called there… they gave me complaint no, said that account will be blocked for 48hrs now.

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Update received from Amazon Specialist Team :


We believe that an unauthorized party may have accessed your Amazon account. For your security, we have assigned a temporary password to your account and reversed any changes made by the unauthorized party. All pending orders, if any, have been cancelled. Where payments for any orders were made using your Amazon Pay Balance, the payment will be refunded to you, and will reflect in your Amazon Pay Balance account in 2-4 business days.
You will need to reset your password when you return to our site/ App. To reset your password, go to “Your Account” at the top of any page on Amazon.in. On the Sign In page, select “Forgot Password?” and follow the instructions.
After you enter your e-mail or mobile phone number, you will receive an e-mail containing a personalized link. Click the link from the e-mail and enter your new password.

Your new password will be effective immediate

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We are unable to say how your sign in information was obtained since the activities used to obtain these details occurred away from our websites. Some techniques include using malicious software to capture a user’s keystrokes, trying commonly used passwords, and sending fraudulent e-mails that ask users to provide or update personal, financial, or other account information (commonly known as “phishing”).

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UPDATE : Unauthorized Transactions are no longer showing in ORDER History ….. though Apay refund hasn’t come yet (but will come seeing quick reaction & response by Amazon team)

Deal Cadet Deal Cadet
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This was happened in july also. Where someone has purchased croma GV

Deal Subedar Deal Subedar
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This was happened in june also. Where someone has purchased croma GV

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sifar wrote:

UPDATE : Unauthorized Transactions are no longer showing in ORDER History ….. though Apay refund hasn’t come yet (but will come seeing quick reaction & response by Amazon team)

Don’t worry u will get 5% extra as refund

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THE_GODFATHER wrote:

Don’t worry u will get 5% extra as refund

But how is the Unauthorised Access hapenned ??
Amazon just responded :
“e are unable to say how your sign in information was obtained since the activities used to obtain these details occurred away from our websites. Some techniques include using malicious software to capture a user’s keystrokes, trying commonly used passwords, and sending fraudulent e-mails that ask users to provide or update personal, financial, or other account information (commonly known as “phishing”).”

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THE_GODFATHER wrote:

Don’t worry u will get 5% extra as refund

Even if they dont give extra i am fine, but knowing how it happened is necesssary for me

Deal Subedar Deal Subedar
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same happened with me a month ago.called amazon CC they nullified the transaction,reinstated my amazon ac and reverted my amazonpay balance of Rs.700 used.Also they gave 100 as apology. smile

Deal Subedar Deal Subedar
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sifar wrote:

UPDATE : Unauthorized Transactions are no longer showing in ORDER History ….. though Apay refund hasn’t come yet (but will come seeing quick reaction & response by Amazon team)

Check cancelled orders, there you’ll find.

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venu wrote:

Check cancelled orders, there you’ll find.

Not showing in cancelled orders also..

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sifar wrote:

Even if they dont give extra i am fine, but knowing how it happened is necesssary for me

Must be leaked server data amazon’s own fault …that’s why they provide refund so generously ….

Deal Cadet Deal Cadet
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damn, if there are 2 companies I trust the most, it’s amazon and amex. They really do know how to make their customers happy and give prompt response and satisfaction.

Deal Hunter Deal Hunter
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(“Report unauthorised tranx”in apay deductions mail and there was a special Helpline mentioned.)
can you add the no here please.
I also had a fraud transaction done on amazon through sbi this year. But the bank denied my refund request since it was 7 days late.
Since then I’ve been really paranoid and keep on checking my transaction details every 2 days.

Also 2 days back, I got a call from a foreign no (truecaller showed it from Ireland) and the guy said he was from amazon and kept asking me about my amazon login details, like he only knew my fake name but kept on asking me to give him email, phone no and other details.
I enquired if he’s really from amazon. in then why the foreign no, he repiied it was cuz of routed.
I told the scammer to buzz off 😑

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rini50 wrote:

(“Report unauthorised tranx”in apay deductions mail and there was a special Helpline mentioned.)
can you add the no here please.
I also had a fraud transaction done on amazon through sbi this year. But the bank denied my refund request since it was 7 days late.
Since then I’ve been really paranoid and keep on checking my transaction details every 2 days.

Also 2 days back, I got a call from a foreign no (truecaller showed it from Ireland) and the guy said he was from amazon and kept asking me about my amazon login details, like he only knew my fake name but kept on asking me to give him email, phone no and other details.
I enquired if he’s really from amazon. in then why the foreign no, he repiied it was cuz of routed.
I told the scammer to buzz off 😑

To report any unauthorized transaction for Amazon Pay balance: Money call on 180030001637

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sifar wrote:

To report any unauthorized transaction for Amazon Pay balance: Money call on 180030001637

Thanks!

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How did he do the fraud transaction?
Was your amazon account on auto-reload or using amazon pay balance or any other technique.

Mentioning the reason will help us to secure the account/ disable auto-reload/minimize the amazon pay balance

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InvestPotato wrote:

How did he do the fraud transaction?
Was your amazon account on auto-reload or using amazon pay balance or any other technique.

Mentioning the reason will help us to secure the account/ disable auto-reload/minimize the amazon pay balance

I had around 8.5k Amazon Pay balance in my account (Gift Cards + Amazon Money)
Fraudster bought Bigbazaar GCs via 3 Transactions - 5k , 3k and 500 one..

Amazon Refunded the amount + removed / blocked those transactions .
I have changed the Password, enabled 2Step Verification as well .

Still clueless as to how the Breach Happened … i am very careful about Phishing etc and dont visit unnecessary useless sites , Genuine Winodws & Antivirus is installed
- Amazon also has not given specific reason

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sifar wrote:

I had around 8.5k Amazon Pay balance in my account (Gift Cards + Amazon Money)
Fraudster bought Bigbazaar GCs via 3 Transactions - 5k , 3k and 500 one..

Amazon Refunded the amount + removed / blocked those transactions .
I have changed the Password, enabled 2Step Verification as well .

Still clueless as to how the Breach Happened … i am very careful about Phishing etc and dont visit unnecessary useless sites , Genuine Winodws & Antivirus is installed
- Amazon also has not given specific reason

Oh, i did not know that i can use pay balance to buy big bazaar gift card.

Deal Cadet Deal Cadet
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Do you need to add a backup no compulsarily to enable 2fa? ive added my primary one but its asking for a 2nd no to go to step 3

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Happened with me two weeks back on Amazon via Komparify, worst part I had auto load on for 1k, total 8k was deducted,before I could disable auto pay.deduction was happening in seconds. Raised with CC and was finally solved as above by amazon team, not sure how its happening!!
Luckily got my amount back. I have disabled auto load now

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schumacher wrote:

Do you need to add a backup no compulsarily to enable 2fa? ive added my primary one but its asking for a 2nd no to go to step 3

No.. you can even setup with Google Authenticator…

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The fraudster bought the Bigbazaar GC and gifted it to an email id – [email protected]

Where abc = my name.

The intention was make it look like a genuine tranx… i even had never heard of this yonomail earlier…

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My biggest worry that I still am clueless how he got the access ….

Critic Critic
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rini50 wrote:

(“Report unauthorised tranx”in apay deductions mail and there was a special Helpline mentioned.)
can you add the no here please.
I also had a fraud transaction done on amazon through sbi this year. But the bank denied my refund request since it was 7 days late.
Since then I’ve been really paranoid and keep on checking my transaction details every 2 days.

Also 2 days back, I got a call from a foreign no (truecaller showed it from Ireland) and the guy said he was from amazon and kept asking me about my amazon login details, like he only knew my fake name but kept on asking me to give him email, phone no and other details.
I enquired if he’s really from amazon. in then why the foreign no, he repiied it was cuz of routed.
I told the scammer to buzz off 😑

amazon call back calls come with country code +44 (UK).
But unless you have yourself initiated a call back never respond to such calls.

Critic Critic
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seems these frauds have become very frequent and the modus operandi is same.
the transactions happen in the middle of night when the actual user is sleeping
they target accounts that does not have 2 factor authorization (otherwise someone with 2FA would have reported getting sms for such attempt)
they first change the linked email
make multiple gift card purchases, fully using the Apay balance and also taking benefit of auto reload

amazon also respond in similar fashion when reported
they treat the fraud as genuine
block the account temporarily
restore the original email
delete the fraud transactions
refund the total amount +5%

but strangely till date amazon has not taken the basic action that would stop all such frauds – making 2FA mandatory for anyone using APay.

Missing