Vote down Reasons
As I saw too many people facing issues with Amazon lately, so I am creating this new thread with all the email addresses I have where we can complain...I don't know if it will help or not but it won't hurt to send the email to all these email addresses coz you never know if someone who's reading these emails might be in a good mood when they are reading it...
________________
[email protected] amazon.in
jeff @ amazon.in
amit @ amazon.in [Amit Agarwal, MD of Amazon India]
jeff @ amazon.com
investigate @ amazon.in
[email protected] amazon.com
cs-reply @ amazon.in
[email protected] amazon.in
ecr-replies @ amazon.com
ecr @ amazon.in
__________________________
[remove the spaces]
You may not get any reply or a few of these email ids may come as invalid too so, send just one email keeping everyone in the same email with whatever proofs you have got including call recordings, screenshots, email proofs, video recordings etc...You have got nothing to lose so, why not try atleast once??
I will do the same tomorrow without keeping any hope...
Good info but I think ECR and Jeff is enough.
I will also try to gather information for offline district consumer court case filings, hearings, orders process. That would be helpful to lot of people.
It seems the relevant thread to my topic; hence avoiding a new thread creation.
For anyone from legal background or knowing the same,
What is your take on self-cancellation from e-commerce sites? Should we keep wasting time asking them for the product at the ordered amount(or concession vouchers as per current fashion)?
As a blind Indian consumer, I know I would have accepted their term somewhere while singing up, but the law protects us under unnatural terms.
I ordered a product at Croma at a good discount with pre-paid. After three days, they raised their hands, saying they were out of stock with a refund. Meanwhile, the product is still available at my PIN at the regular price. Their customer support system is primitive, with no working line on the helpline, no reverts on mails, and not listed on the consumer forum. They were somehow serving in the market with TATA tag magic.
TempAcc wrote:It seems the most relevant thread to my topic; avoid creating a new line.
For anyone from legal background or knowing the same,
What is your take on self-cancellation from e-commerce sites? Should we keep wasting time asking them for the product at the ordered amount(or concession vouchers as per current fashion)?
As a blind Indian consumer, I know I would have accepted their term somewhere while singing up, but the law protects us under unnatural terms.
I ordered a product at Croma at a good discount with pre-paid. After three days, they raised their hands, saying they were out of stock with a refund. Meanwhile, the product is still available at my PIN at the regular price. Their customer support system is primitive, with no working line on the helpline, no reverts on mails, and not listed on the consumer forum. They were somehow serving in the market with TATA tag magic.
Their answer is simple - price error
TempAcc wrote:i bought 2 air conditioners at normal price.....It seems the most relevant thread to my topic; avoid creating a new line.
For anyone from legal background or knowing the same,
What is your take on self-cancellation from e-commerce sites? Should we keep wasting time asking them for the product at the ordered amount(or concession vouchers as per current fashion)?
As a blind Indian consumer, I know I would have accepted their term somewhere while singing up, but the law protects us under unnatural terms.
I ordered a product at Croma at a good discount with pre-paid. After three days, they raised their hands, saying they were out of stock with a refund. Meanwhile, the product is still available at my PIN at the regular price. Their customer support system is primitive, with no working line on the helpline, no reverts on mails, and not listed on the consumer forum. They were somehow serving in the market with TATA tag magic.
Smarty wrote:
i suppose it depends on individual issues sometimes and the person whom with we speak about our concern....the person i spoke was of managerial level....and he was very polite....
you were lucky, now a days even Amazon Earth's most customer centric is cheating openly by giving false promises even for petty cash backs
caks2006407 wrote:may be you had conversation with newbie.....you were lucky, now a days even Amazon Earth's most customer centric is cheating openly by giving false promises even for petty cash backs
Smarty wrote:"Amazon is above all other companies with respect to customer service"
may be you had conversation with newbie.....
amazon is above all other companies with respect to customer service.....
just try to escalate the issue to the senior person and they will help you....
because i have also faced issue with their customer service sometimes.....
Contact details of Highest Authority of National Consumer Helpline [NCH]
___________________
Director (PG)
Department of Consumer Affairs
Krishi Bhawan. New Delhi - 110001
[email protected] gov.in
Call to register your grievance 1800114000 or 14404 (All Days Except National Holidays(08:00 AM To 08:00 PM))
Director PG 011-23387737
TIMING: MONDAY TO FRIDAY (08:00 AM TO 08:00 PM)
___________________
I don't know if the above person responds to this email though but thought about sharing as NCH "can" help for other sites issues too...
Sushrut.B wrote:customer who order such items which are not Amazon fulfilled/prime fulfilled.....may face a issue....
customer who order such items which are not Amazon fulfilled/prime fulfilled.....may face a issue.... i will recommend ppl to only buy Amazon fulfilled and prime fulfilled products to have peace of mind also the rating of products should be above 4 stars believe me you will be happy with Amazon if you follow what I said Same for flipkart.......
Smarty wrote:
customer who order such items which are not Amazon fulfilled/prime fulfilled.....may face a issue....
i will recommend ppl to only buy Amazon fulfilled and prime fulfilled products to have peace of mind
also the rating of products should be above 4 stars
believe me you will be happy with Amazon if you follow what I said
Same for flipkart....... order products with flipkart assured and 4 star rating
My product was Amazon & prime fulfilled & the product has 4.8 stars, still got scammed of 9k...
Just because you have good experience dealing with a site, does not mean that they provide earth shattering good service...Check their twitter timeline how they are scamming their Prime customers...My account is with them since the start they came to India & I also am a Verified reviewer on their site but they still managed to scam me...
PS. All the products sold by Appario Retail offers Prime Fulfilled & delivery on the same day for big cities & he's also the biggest scam seller on Amazon...
Smarty wrote:I think you have not read many recent threads,,,
that's sad...
what happened with you.... tell me
anyone got some positive response on this escilation ? i have sent email to all these email ids today ,hoping for some action
is it common Amazon asking for authentication OTP to verify the account and for contacting seller incase of delivery issue?
I denied sharing the OTP then the person told that this is how it works and every other share their OTP and that is the only way Amazon can contact the concerned seller to check the delivery issue, that person called based on the email I sent
caks2006407 wrote:you were lucky, now a days even Amazon Earth's most customer centric is cheating openly by giving false promises even for petty cash backs
Actually it depends upon customer's past interaction, returns, etc. 🙂
IamRage wrote:is it common Amazon asking for authentication OTP to verify the account and for contacting seller incase of delivery issue?
I denied sharing the OTP then the person told that this is how it works and every other share their OTP and that is the only way Amazon can contact the concerned seller to check the delivery issue, that person called based on the email I sent
It is normal w/ 2FA enabled. Third party teams (like ECR) cannot look into accounts without our explicit permission (Not needed for account specialists). Just make sure you received this call from an virtual/international phone number (it is UK for us)
Amazon Connect requires phone numbers in E.164 format.
+44 xx xxx xxxxx.
getready wrote:Thanks, yes it was from ECR team, I was reluctant to give it as there was good balance in the account in form of Gift cards/Amount.It is normal w/ 2FA enabled. Third party teams (like ECR) cannot look into accounts without our explicit permission (Not needed for account specialists). Just make sure you received this call from an virtual/international phone number (it is UK for us)
Amazon Connect requires phone numbers in E.164 format.
+44 xx xxxxxxxx.
IamRage wrote:
Thanks, yes it was from ECR team, I was reluctant to give it as there was good balance in the account in form of Gift cards/Amount.
It is fine. But unlike chat support agent who can only look into a particular order based on order ID shared, this gives full access to your account and they can check everything (Delivery issues, High returns / Cancellations, Wallet balance/transactions). So, avoid if you think something about your account makes them feel suspicious
getready wrote:Amazon automated system still has full access to amazon accounts & if that system didn't find anything suspicious then a human would is rare in my opinion though doesn't hurt to be extra cautious.It is fine. But unlike chat support agent who can only look into a particular order based on order ID shared, this gives full access to your account and they can check everything (Delivery issues, High returns / Cancellations, Wallet balance/transactions). So, avoid if you think something about your account makes them feel suspicious
Today called Amazon CC and got instant pending 200 cb out of 450 on fresh order (250 normal fresh cb + 200 shopping cb combined)!
jai Ho BharatBashiyon
One such small step will spin the Chakra of revolution towards consumer protection in e-commerce
guest_999 wrote:
Amazon automated system still has full access to amazon accounts & if that system didn't find anything suspicious then a human would is rare in my opinion though doesn't hurt to be extra cautious.
Its been a while since amazon moved away from automated suspensions (from 2017?) since these automated systems are dumb and unreliable + increased their work load further. Even Flipkart started following amazon approach these days and introduced category level purchase restrictions, extra return-fee on users instead of blocking/suspending accounts (Govt also started forcing these e-comm retailers for mandatory + effective grievance systems (Human) and this could be one more reason)
In the case of amazon, the one responsible for these refund denials, account suspensions is the account specialist. Take the example of OP case.
1. Received Mismatched Product delivery & raised a complaint regarding the same
2. Case gets transferred to CAP team (Concession Abuse Prevention) and an account specialist is assigned (Further communications via Chat/Mail are handled by the same person)
3. This account specialist reviews accounts for previous such instances and if there aren't many in the recent past >> Easy refund/replacement. Otherwise, no refund.. followed by account suspension
getready wrote:Its been a while since amazon moved away from automated suspensions (from 2017?) since these automated systems are dumb and unreliable + increased their work load further. Even Flipkart started following amazon approach these days and introduced category level purchase restrictions, extra return-fee on users instead of blocking/suspending accounts (Govt also started forcing these e-comm retailers for mandatory + effective grievance systems (Human) and this could be one more reason)
In the case of amazon, the one responsible for these refund denials, account suspensions is the account specialist. Take the example of OP case.
1. Received Mismatched Product delivery & raised a complaint regarding the same
2. Case gets transferred to CAP team (Concession Abuse Prevention) and an account specialist is assigned (Further communications via Chat/Mail are handled by the same person)
3. This account specialist reviews accounts for previous such instances and if there aren't many in the recent past >> Easy refund/replacement. Otherwise, no refund.. followed by account suspension
If they don't resolve my issue, I won't buy anything from them anyways...Will have to search & research a bit but will find other alternatives...
They can't expect to send wrong & damaged items to customers continuously & put the blame on the customers like they have a fascination of returning products without any valid reason...
Amazon's return pickup guys suck big time...Sellers send products in generic boxes without any brand name & the pickup guys deny to pickup those packages asking where is the brand name written on the package like I am making my own product boxes.
Sushrut.B wrote:If they don't resolve my issue, I won't buy anything from them anyways...Will have to search & research a bit but will find other alternatives...
They can't expect to send wrong & damaged items to customers continuously & put the blame on the customers like they have a fascination of returning products without any valid reason...Amazon's return pickup guys suck big time...Sellers send products in generic boxes without any brand name & the pickup guys deny to pickup those packages asking where is the brand name written on the package like I am making my own product boxes.
Tough road ahead for you. Amazon already made the decision not to process refund and no matter what you do, there aren't going to get convinced. (Need to pressurize them externally via consumer courts)
@Shahskm case is exactly the same as yours but they approved him refund after the initial investigation (Fake*) and in the past couple of months many complained about no refunds/replacements + account suspension for wrong product / missing accessory deliveries. The below case is one more instance where they provided refunds and replacements for select few and denied for the rest (Even with enough proof to confirm that they delivered S22 instead of S22+ via IMEI from linked invoice).
Pre-ordered S22+ on Amazon and they delivered S22 instead. Please help
Sushrut.B wrote:The drama is not over yet...
Don't miss calls from ECR team ( They get tagged as spam since these are international phone numbers usually with UK Code : +44). They may not be of much help once they conclude this investigation but they're way more understanding before this happens
getready wrote:Don't miss calls from ECR team ( They get tagged as spam since these are international phone numbers usually with UK Code : +44). They may not be of much help once they conclude this investigation but they're way more understanding before this happens
Yes when I request a callback, those calls also come from UK +44...I don't know if they will help or not but will have to wait for few more days maybe just to listen to the same crap...
Didn't get any reply from any other email ids except the ECR one....
Good info but I think ECR and Jeff is enough.
I will also try to gather information for offline district consumer court case filings, hearings, orders process. That would be helpful to lot of people.
you were lucky, now a days even Amazon Earth's most customer centric is cheating openly by giving false promises even for petty cash backs