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⇢ ⇢ Amazon Higher Authority Email Addresses

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Sushrut.B

As I saw too many people facing issues with Amazon lately, so I am creating this new thread with all the email addresses I have where we can complain...I don't know if it will help or not but it won't hurt to send the email to all these email addresses coz you never know if someone who's reading these emails might be in a good mood when they are reading it...

________________

Resolution-in@ amazon.in
jeff @ amazon.in
amit @ amazon.in [Amit Agarwal, MD of Amazon India]
jeff @ amazon.com
investigate @ amazon.in
cis@ amazon.com
cs-reply @ amazon.in
grievance-officer@ amazon.in
ecr-replies @ amazon.com
ecr @ amazon.in
__________________________

[remove the spaces]

You may not get any reply or a few of these email ids may come as invalid too so, send just one email keeping everyone in the same email with whatever proofs you have got including call recordings, screenshots, email proofs, video recordings etc...You have got nothing to lose so, why not try atleast once??

I will do the same tomorrow without keeping any hope...

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Analyst Analyst
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Good info but I think ECR and Jeff is enough.

I will also try to gather information for offline district consumer court case filings, hearings, orders process. That would be helpful to lot of people.

Deal Subedar Deal Subedar
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It seems the relevant thread to my topic; hence avoiding a new thread creation.

For anyone from legal background or knowing the same, 

What is your take on self-cancellation from e-commerce sites? Should we keep wasting time asking them for the product at the ordered amount(or concession vouchers as per current fashion)?

As a blind Indian consumer, I know I would have accepted their term somewhere while singing up, but the law protects us under unnatural terms.

I ordered a product at Croma at a good discount with pre-paid. After three days, they raised their hands, saying they were out of stock with a refund. Meanwhile, the product is still available at my PIN at the regular price. Their customer support system is primitive, with no working line on the helpline, no reverts on mails, and not listed on the consumer forum. They were somehow serving in the market with TATA tag magic.

Deal Lieutenant Deal Lieutenant
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Their answer is simple - price error


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Critic Critic
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@aman1801

Helpful Helpful
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Contact details of Highest Authority of National Consumer Helpline [NCH]
___________________

Director (PG)

Department of Consumer Affairs

Krishi Bhawan. New Delhi - 110001

nch-ca@ gov.in

Call to register your grievance 1800114000 or 14404 (All Days Except National Holidays(08:00 AM To 08:00 PM))

Director PG 011-23387737

TIMING: MONDAY TO FRIDAY (08:00 AM TO 08:00 PM)

___________________

I don't know if the above person responds to this email though but thought about sharing as NCH "can" help for other sites issues too...

Deal Captain Deal Captain
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anyone got some positive response on this escilation ? i have sent email to all these email ids today ,hoping for some action

Coupon Connoisseur Coupon Connoisseur
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is it common Amazon asking for authentication OTP to verify the account and for contacting seller incase of delivery issue?

@guest_999

I denied sharing the OTP then the person told that this is how it works and every other share their OTP and that is the only way Amazon can contact the concerned seller to check the delivery issue, that person called based on the email I sent 

Mobile Guru Mobile Guru
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It is normal w/ 2FA enabled. Third party teams (like ECR) cannot look into accounts without our explicit permission (Not needed for account specialists). Just make sure you received this call from an virtual/international phone number (it is UK for us)

Amazon Connect requires phone numbers in E.164 format.
+44 xx xxx xxxxx.
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Freebie Finder Freebie Finder
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Today called Amazon CC and got instant pending 200 cb out of 450 on fresh order (250 normal fresh cb + 200 shopping cb combined)!

Deal Subedar Deal Subedar
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jai Ho BharatBashiyon

One such small step will spin the Chakra of revolution towards consumer protection in e-commerce 

Deal Major Deal Major
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are these email IDs responsive 

Helpful Helpful
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The ECR one is...I didn't get reply from others...
Generous Generous
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Need Amazon Prime code monthly or yearly for my 2 accounts and good deal price Please ping if anyone have it
Deal Newbie Deal Newbie
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Such poor service received by Amazon previously I have ordered shampoo it was delivered one day late, ok this not a big deal but when it was delivered the pump was broken. This is the first time so it's ok. The I have ordered headphone one day before yesterday, it has to deliver by 9am today but right it been 1.30pm not delivered yet. I don't know what happening with this company one of largest companies in the world. Also two or three months ago I have paid through Amazon pay later and I have paid from my own and they charge me once again ok but I don't know some policies. But I think the company have all the details so you have to refund me they didn't done this then I have contacted customer service centre. I got a surety it will be refunded but not done then I have contacted one more time they informed me you have contact you the partner name with Axio. I have to contact with the partner for my refund. That's all services Amazon providing there customers.

Deal Newbie Deal Newbie
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I bought a product on 4/4/23 which is boat headphone and I receive this item 6/4/23 and I receive this product then I see some issue in buttons of headphone and the buttons are not working then I decided to replace these product then I replace replacement order in 7/4/23 then the courier boy cancel my my replacement on 9/4/23 then I continuously refund my product for Times and courier boy not come in my area he told me you come in my area which is approxili 30 km away from my area he continuously cancel my refund he told me you come in my area then I pick up your product he say you don't come in my area I cancel your order then he cancel my order 5 times 


and I want to return my refund as soon as possible and I also say something your service are so bad in return policy and you know something you don't follow your rules then why are you make such kinds of rule which you cannot follow you do something as soon as possible

Generous Generous
Admin
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Kindly contact to Amazon customer support.
Deal Newbie Deal Newbie
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Amazon customer care officer is not able to solve my problem regarding defected piece of delivary

Deal Newbie Deal Newbie
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Kya me jaan sakti hun ki agar sender ne saari payment kar di hai to fir bhi mujhe parcel receive karne ke liye money pay karni hogi???

Deal Newbie Deal Newbie
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Why did u not pay ur employees salary on time at andhra pradesh nellore employees. 

replyuser
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