Amazon Not Returning Order. Help Needed.
One of my friend ordered a tab from amazon. and Amazon delivered a keyboard instead of actual tab.
When contacted they said they have checked all things at their end and can’t do any thing.
Friend also made an unboxing video and shared it with higher authorities and contacted their senior customer care, but all went in vain.
Mode of payment : HSBC credit card.
Seller: Online India
When contacted HSBC care they said we can’t do the chargeback.
What can be done now any suggestions ?
Product link : https://www.amazon.in/dp/B09G...5P
Seller info : image link (https://ibb.co/Q...q1)
@guest_999 @bohemian @xxxyyyzzz @kukdookoo @sauravDD @hackerboys;
update : this was 2nd order by my friend by same seller. In the 1st order seller sent 2 GB tab variant for which amazon refunded the money. but 2nd order’s money is stuck.
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Complaint in consumer portal
Nothing much.. bank won’t approve chargeback as the e-commerce partner doesn’t believe they delivered the wrong product (Unboxing videos are pretty much useless these days, unless they’re done Infront of the delivery executive)
Keep trying to convince amazon via multiple sources (try mailing bezos). BTW, can you share the link of seller profile? Never heard this name “Online India”, its possible that they intentionally sent the wrong product
only Amazon can help. Try follow up and chase seller. Complaint on INGRAM. it will help
You can try filing charge back.
ecr @ Amazon .in mail here
What if we return the order and than they deny the return saying product is damaged by customer or wrong product recieved. What will happen in that case
Extremely rare scenario. But the refund/replacement is almost approved once the pickup is done and if the product turns to be a different one or damaged, then the delivery person / shipping partner has to pay (They got transit insurance too )
@akki.akki why did you friend ordered from this seller instead of appario retail, was it a mistake or was it intentional(to save extra 500)?
He never checked the seller while ordering. By default it was ‘Online India’ only.
If Ecom websites do not even accept unboxing videos as proof then we should start making live telecast using Facebook right from the moment delivery boy hands over the package. OP, you can post the video on Twitter and share link here.
Seller took his revenge 😁
"@akki.akki":https://www.desidime.com/users/1...51 summary of the matter is, in India chargeback depends on customer support provided by your bank/card issuer & HSBC it seems is in the same league as rbl/idfc(recent thread regarding a large amt paypal international txn)/sbi card/standard chartered etc. If you want best customer support then use amex card else just hope/try your best that this doesn't happen to you.
P.S. one more credit card company added to my never to take credit card list after rbl & standard chartered card.
Update : I got the full refund.
Directly contacted seller, and asked why did he send the wrong product. Initially he denied, after frightening him little he agreed his mistake. So he initiated the refund from his end and now its showing in my amazon statement also.
Some learning from this incident.
- amazon is not customer centric anymore.
- amazon does not consider the seller profile even if seller has 33% rating and with so many negative reviews.
- unboxing videos does not add any value.
- HSBC turns out to be a useless bank in terms of chargeback.
- one should always look for sellers review before placing any order. beimg a prime/amazon fulfilled seller is not enough.
thank you all for your valuable suggestions, kg+ to everyone who helped me on this post.
▪ The seller refunded to you, or your (imaginary?) friend?
▪▪ There was no reverse pick-up even suggested by the seller¿ seedha refund?😮😊
▪▪ ▪ aisey frighten/threaten karna, humey bhi seekhna hai! Pleeaj teech us or at-least tail us what verbiage or tone in e-mail or call you used, especially since the other party too was initially posturing.
great happy to see that seller helped you and refunded
was never expected 😀
I ordered a shoe from Amazon. Paid full amount by UPI, some 10% was there so got cb immediately. I read reviews and cancelled it. They refunded amount after deducting cb. Did not refund full amount. I said refund full amount to bank and take back cashback from amazon paybalance. They refused and said Paybalance cannot be transferred to bank 😥
I faced two such instances on Amazon where a wrong product was delivered to me and I had to face trouble but the refund/replacement was ultimately done. Both time the seller was Cloudtail India
The product page showed 3 steel containers but Cloudtail India Delivered 2.
1. I requested for refund via MY orders section but next day the pickup person denied to accept it because the product being displayed on his node showed 3 containers while I was giving him the 2 containers which I received.
2. I called the customer care now, they rescheduled pickup but pickup was again denied by the agent citing the same reason i.e. product image mismatch.
3. I called the customer again, and I was abit angry because it was my third attempt and pickup was already rejected twice.
The agent this time told me something which I was something new to me and everyone here should know.
He said " In case of wrong products delivered the customer support executives have to remove the image being shown to the pickup executive, otherwise he’ll need to match the item being picked up with the image being shown to him. The last two agents I talked to forgot to follow this step thus resulting in the pickup being rejected."
As you can see in the image, the third time there was no image and the pickup was done successfully.
The second instance was when I ordered a Sujata Mixer grinder with a Free Chutney Maker from Cloudtail India.
The product which was delivered only had the Chutney maker which was in a small package weighing 400gram.
But on the sticker the description mentioned weight 6.5kg .
I panicked because I had to gift it to my mom on Mother's day and I was sure that I'd have to do a lot of Magazmaari with amazon to get a replacement.
I asked the delivery boy to wait but I did not get angry at him because I knew it was not his fault. Although even after refusing to accept the delivery he scanned the product and marked it as delivered with the speed of light.
I Immediately called the Customer Care, explained the scenario. I said that How a sticker mentioning 6.5kg weight was pasted on a package whose actual weight was 400gram.
she sent me a link and asked me to upload pics of the delivered product and outer packaging. Then assured me that the product will be picked up and replacement be given.
The next day, the pickup person refused the delivery because he was unable to understand how come the product being picked up was of 400gram while the replacement was of 6.5kg. 
He talked to his senior and told me that he wont be able to accept the replacement because of product mismatch.
I called customer care again.
The next executive too expressed the same doubt. He was more scared because it was his first day on job.
He called his senior but this time he was directed to pickup and deliver the replacement.
I took a deep breath of relief.
It's not over. this guy comes back again next day "sir wo aapke pickup ki wajah se bahut bakheda hua hai office mein, aap dekh lo kuch aur to nahi tha us chhote box ke alawa."
The product was marked as complete but the pickup status was still showing pending.
I asked him to wait and called the customer care again, explained her the whole issue.
She did something at her end and the status changed.
The customer care girl also assured the delivery guy. Chapter closed.
If you get a wrong item which is costly then don’t go for replacement. Always return it and get refund and place new order.
Most of the time you will get same wrong item in subsequent replacement.
it was new order only not a replacement.
OP still has not shared the unboxing video, please upload to social media and share link
He already got refund
Why is OP not uploading unboxing video?
Post on Twitter and escalate