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Amazon pay ICICI credit card application-help

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VimAl_Raj

Last week I have I have received a call from the ICICI Bank and asked few details and told that I am eligible for Amazonpay ICICI credit card..and applied for the card, after entering the basic details like name and PAN, application no generated.. didn’t ask for income details and document uploads.. but I got option to schedule appointment for physical KYC. But schedule KYC is not available in my pincode and no video KYC option showing. Contacted ICICI cc,  each time getting different answers. Link solution yet. Any experience like this? What should I do now?

FYI- my CIBIL is 797, CIBIL hard enquiry has been made on that day itself by ICICI  and I do hold 10 months old ICICI savings account ( full KYC not completed)

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Unfortunately, there’s nothing much you can do apart from mailing the Apay customer support and request Video KYC ( It doesn’t help having ICICI savings account )
help.amazonpaycc @ icicibank.com

If your pincode is unserviceable for physical KYC, then the only way to get the card was via C2C ( & now via Video KYC )

Hunk Hunk
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getready wrote:

Unfortunately, there’s nothing much you can do apart from mailing the Apay customer support and request Video KYC ( It doesn’t help having ICICI savings account )
help.amazonpaycc @ icicibank.com

If your pincode is unserviceable for physical KYC, then the only way to get the card was via C2C ( & now via Video KYC )

I have mailed them.. But got two different replies.. Here are those
No 1


Re: 000V4aGDNGRWQBQC:Re Unable to schedule KYC appointment

to   me
3 days ago
Details

Dear Mr. Rajalingam,

Greetings from ICICI Bank.

Hope you and your loved ones are healthy and safe.

We apologize for the inconvenience caused to you.

 

We sincerely regret for the delay in response and inconvenience caused to you.

 

We request you to book appointment through https://www.amazon.in/cbcc/marketpage.

 

We would like to inform we will not able to schedule appointments. Hence,we request you to follow below steps for the

 

In case, your KYC verification is incomplete, please Click here  to complete your Video based KYC verification or to book an appointment for doorstep verification.

 

Now you can complete the KYC verification as per your convenience using Video KYC.

 

Important points while opting for Video KYC:

 

1. Make sure you have good internet connection

 

2. Ensure that you are in good lighting condition

 

3. Be sure to keep you PAN Card handy

 

Timings for Video KYC: 10am-6pm, Mon-Fri (except bank holidays)

 

In case you require any further information, you may call us on 18001020123.

 

(Or )

 

you may login into your Amazon account through Amazon app/Website to schedule Appointment for the document verification under my orders.

 

Please note scheduling of appointment for the KYC hysical documents verification will be based upon the executives serviceable PIN codes

 

Note: Based on rejection decision we will ask customer to send the required documents I,e, communication and office address proof, Income documents(Last 3 pay slips  + 3 month s bank Statement showing 3

 

salary credits or ITR), valid id proof as per requirement to [email protected]

 

As per our record, your application has been initiated. So we cannot able to edit the information.

 

We request you to kindly contact customer care 18001020123  for the further assistance.


Thank you for giving us the opportunity to serve.

Bank Digitally and Stay Safe!

Sincerely,

Sunil Kumar Varma
Customer Service Officer
ICICI Bank Limited

Hunk Hunk
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Re: 000V4aGE5Q5P3W98:Unable to schedule appointment-reg
H
[email protected]…om
to me
2 days agoDetails
Dear Mr. Rajalingam,

Greetings from ICICI Bank.

Hope you and your loved ones are healthy and safe.

We understand your concern.

We checked your credit card application 8201xxxxx54380, the service for physical KYC is available only selected PIN codes and it seems that your PIN code is not eligible for the Physical KYC verification and hence we regret to inform that you will be unable to proceed further with the application.

You may reapply once the service is available at your location or after 6 months.

We regret for any inconvenience caused.

Thank you for giving us the opportunity to serve.

Bank Digitally and Stay Safe!

Sincerely,

Parthiban
Customer Service Officer
ICICI Bank Limited @getready

Mobile Guru Mobile Guru
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@VimAl_Raj
Looks like, they’re sending Copy-Paste replies
You specifically asked them to schedule video-kyc? If you did, then I guess there’s nothing else we can do right now ( You can ask them to at least remove the 6 month waiting period from your Amazon account.. dimers managed to get it done after multiple followups )

Hunk Hunk
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getready wrote:

@VimAl_Raj
Looks like, they’re sending Copy-Paste replies
You specifically asked them to schedule video-kyc? If you did, then I guess there’s nothing else we can do right now ( You can ask them to at least remove the 6 month waiting period from your Amazon account.. dimers managed to get it done after multiple followups )

Yeah. I m planning to request them to delete my application. So that I can apply fresh.  6 months waiting is only applicable if our application is declined

Deal Subedar Deal Subedar
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Tweet amazon n icici

Deal's Advocate Deal's Advocate
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Since video kyc not availble, I will give one idea, if u r brave person try this…!!

Fill all the address genuine details, and change pin code to nearest town where kyc service available.

Kyc agent will call you. Take bike , fast ride, visit him on road step.

After kyc done, contact customer care and change of Address to original pin code.

Done.

Hunk Hunk
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UnderNation wrote:

Since video kyc not availble, I will give one idea, if u r brave person try this…!!

Fill all the address genuine details, and change pin code to nearest town where kyc service available.

Kyc agent will call you. Take bike , fast ride, visit him on road step.

After kyc done, contact customer care and change of Address to original pin code.

Done.

Yeah . Thatswat local ICICI credit card agent told.. but application no already generated.. The address( pincode) which is mentioned application and KYC schedule address(pincode should match right) should be same? Or physical KYC means just document collection or physical verification of address too?

Hotshot Hotshot
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VimAl_Raj wrote:

Yeah. I m planning to request them to delete my application. So that I can apply fresh.  6 months waiting is only applicable if our application is declined

Hahaha… They won’t cancel… I wanted to do same since address was mismatch… It took an year to get cancellation

Hunk Hunk
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Fanil wrote:

Hahaha… They won’t cancel… I wanted to do same since address was mismatch… It took an year to get cancellation

I have already cancelled my application in last September due to address issue

Deal Lieutenant Deal Lieutenant
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Try as they mentioned, chk amazon pay app icici card section

Hunk Hunk
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24karat wrote:

Tweet amazon n icici

Already did. Received call from ICICI that pin code is not serviceable.. Telling to wait.

Hotshot Hotshot
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VimAl_Raj wrote:

I have already cancelled my application in last September due to address issue

I called Amazon support they call call ICICI and I call ICICI support they say call Amazon support… That’s all they did.

Hunk Hunk
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karthi4052752 wrote:

Try as they mentioned, chk amazon pay app icici card section

I m seeing check status.. Which shows schedule KYC.. Not getting video KYC option

Hunk Hunk
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UnderNation wrote:

Since video kyc not availble, I will give one idea, if u r brave person try this…!!

Fill all the address genuine details, and change pin code to nearest town where kyc service available.

Kyc agent will call you. Take bike , fast ride, visit him on road step.

After kyc done, contact customer care and change of Address to original pin code.

Done.

Is it possible @Sigma999 @caks2006407 @ImRebel @RowdyAK47

Hunk Hunk
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Fanil wrote:

Hahaha… They won’t cancel… I wanted to do same since address was mismatch… It took an year to get cancellation

Is it possible schedule KYC at serviceable pincode? The address which is mentioned in application should match with KYC schedule pincode?

Hunk Hunk
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Fanil wrote:

I called Amazon support they call call ICICI and I call ICICI support they say call Amazon support… That’s all they did.

Starightway I complained in Twitter.. They have deleted my application within 10 days.

Hotshot Hotshot
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VimAl_Raj wrote:

Starightway I complained in Twitter.. They have deleted my application within 10 days.

Wow… I need to join Twitter joy sweat_smile

Pro Shopping Friend Pro Shopping Friend
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VimAl_Raj wrote:

Is it possible @Sigma999 @caks2006407 @ImRebel @RowdyAK47

I would not recommend, rather have aadhaar changed to friend’s address in serviced area, for phy verification either u be present or keep all docs with ur friend and tell agent u r not available for some reason.

Hunk Hunk
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Fanil wrote:

Wow… I need to join Twitter joy sweat_smile

Actually I have joined Twitter just to complete this..I m using my Twitter account for bank related complaints only.. Twitter support of IDFC first Bank, ICICI Bank are good.. ICCi used to call  Back within 24 hours for all the Twitter msgs.. u Believe me or not .. MobiKwik Twitter support is superb..

Hunk Hunk
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caks2006407 wrote:

I would not recommend, rather have aadhaar changed to friend’s address in serviced area, for phy verification either u be present or keep all docs with ur friend and tell agent u r not available for some reason.

In person present not necessary for KYC verification? Is it just document collection?

Budding Star Budding Star
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caks2006407 wrote:

I would not recommend, rather have aadhaar changed to friend’s address in serviced area, for phy verification either u be present or keep all docs with ur friend and tell agent u r not available for some reason.

+1

cc: @VimAl_Raj

Shopping Friend Shopping Friend
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Wait for kyc agent call or visit near by icici branch ask same

They did same for me in last year

Hotshot Hotshot
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VimAl_Raj wrote:

Actually I have joined Twitter just to complete this..I m using my Twitter account for bank related complaints only.. Twitter support of IDFC first Bank, ICICI Bank are good.. ICCi used to call  Back within 24 hours for all the Twitter msgs.. u Believe me or not .. MobiKwik Twitter support is superb..

Is it? Mobikwik opened zip account without authorisation and made a hard inquiry. Raised a ticket,called support but no response only

Mobile Guru Mobile Guru
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RowdyAK47 wrote:

Sorry bro, not sure but I have seen people giving friends address for CC that is non-serviceable in their Pincode

This should work
When I applied for Apay CC .. I gave them recent electricity bill as local address proof ( Local address proof isn’t mandatory for many credit cards )
And not even one bank did a separate physical verification in the past 2 years or so after physical kyc ( 4 Credit cards applied & approved)

@VimAl_Raj

Hunk Hunk
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Emo_Telidhu wrote:

Wait for kyc agent call or visit near by icici branch ask same

They did same for me in last year

But  not even able to schedule KYC? How can I expect them to call me?

Hunk Hunk
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Fanil wrote:

Is it? Mobikwik opened zip account without authorisation and made a hard inquiry. Raised a ticket,called support but no response only

Make a Twitter complaint.. Surely u vil get solution

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