Amazon replacement help

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Deal Captain
chip

Can we cancel a replacement product. There is option to cancel the replacement in app. The damage product pickup is scheduled for Monday. If I cancel, will they take the pickup and refund the amount?

Tx for help

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Mobile Guru Mobile Guru
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Don’t do that
Second time..if/when you opt for replacement you will get refund (But this will affect your account health..more seriously depending on the product price*)

Deal Subedar Deal Subedar
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1st return it…… After return pickup, cancel it….. You will get full refund

Deal Newbie Deal Newbie
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getready wrote:

Don’t do that
Second time..if/when you opt for replacement you will get refund (But this will affect your account health..more seriously depending on the product price*)

individually.. BOTH/all returns and exchanges affect account health.
thus aggregate will be worse.
if someone is dead sure tgey just do not want tge product.
it is better to take help of CS in cancelling the replacement order BEFORE it is shipped.
often CSA say that you too can do it from your end, but simply dodge tgem by saying it is not happening.
BUT ENSURE rhat they codify/enter the proper reason (😉😃 we are not in town in delivery week or that we bought it offline as urgency)

Deal Newbie Deal Newbie
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chip wrote:

Can we cancel a replacement product. There is option to cancel the replacement in app. The damage product pickup is scheduled for Monday. If I cancel, will they take the pickup and refund the amount?

Tx for help

Ans.1 Yes
Ans. 2 Yes but read previous comments above
by getready and others and my comment too.
if it is electronics, compact disks and high end phones.. better avoid jugglery.

if you are dead sure that you just do not want the item anymore and intend to return even the second order.
then be aware.. that each pickup or cancellation while in transit will add up to your “returns total”.
(like if you get a stone instead of an ipgone and return it and get an iphone next time.. but return that too.. your total returns will be N thousand + N thousand.
that is tge way Amazon system sees ir)

better to stop/ request stop and return of the second Order BEFORE it enters shipping stage (don’t rely on order tracking, talk to senior/old CSAa directly on chat or call.. that sue to xyz reason or urgency.. tge replacement order needs to be stopped)

product pickup (RMA) Return Material Authorisation ID and second order ID are separate things and unless it is a “hand to hand exchange” both run independently of each other.

Mobile Guru Mobile Guru
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lunar_eclipse wrote:

individually.. BOTH/all returns and exchanges affect account health.
thus aggregate will be worse.
if someone is dead sure tgey just do not want tge product.
it is better to take help of CS in cancelling the replacement order BEFORE it is shipped.
often CSA say that you too can do it from your end, but simply dodge tgem by saying it is not happening.
BUT ENSURE rhat they codify/enter the proper reason (😉😃 we are not in town in delivery week or that we bought it offline as urgency)

Now amazon is picking up & delivering the replacements at the same time (At least this is what happened with my two recent replacement orders…although renewed ones from Appario.)

Any idea about these renewed stuff? how much their return/replacement can affect account health? ( Have ~5 refund/replacements in the past 6 months )

Entertainer Entertainer
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getready wrote:

Now amazon is picking up & delivering the replacements at the same time (At least this is what happened with my two recent replacement orders…although renewed ones from Appario.)

Any idea about these renewed stuff? how much their return/replacement can affect account health? ( Have ~5 refund/replacements in the past 6 months )

What is use of “account health”?

Mobile Guru Mobile Guru
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jileg wrote:

What is use of “account health”?

To avoid Mails/Messages like these confused
// we regret to inform you that your account has been permanently disabled and creating a new account will automatically be closed //

Deal Subedar Deal Subedar
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rohit_agarwal wrote:

1st return it…… After return pickup, cancel it….. You will get full refund

as per my past experience they pick up and replace the item on the same day & time.

Deal Subedar Deal Subedar
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getready wrote:

To avoid Mails/Messages like these confused
// we regret to inform you that your account has been permanently disabled and creating a new account will automatically be closed //

thats not good news.  mtlb amazon bhi flipkart jaisa bn gya hai !!!

The Alpha The Alpha
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akki.akki wrote:

thats not good news.  mtlb amazon bhi flipkart jaisa bn gya hai !!!

Amazon won’t block  until u do some fraud activities

Deal Subedar Deal Subedar
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does anyone know how to email amazon transaction history ??? as of now its available on app only.

Deal Newbie Deal Newbie
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getready wrote:

Any idea about these renewed stuff? how much their return/replacement can affect account health? ( Have ~5 refund/replacements in the past 6 months )

not 100% sure.
but “gut feeling” is that.. for returns ratio.. the automated systems (till laat year at-least) would mainly be a derivate of total orders placed (valuewise, maybe numberswise too) to tge value of returns or cancelatuons (stop and return requests, even one second after it was scanned out of fulfillment centre or seller’s warehouse would still affect such ratios)

overall, in my personal experience, CAP was only auto-triggered after i had too many damaged deliveries of Subscribe And Save (SNS) orders and i kept reporting them (and they toungueout refunded a few/many).
Harpic, Surf, Tea, ketchup bottles.. all together (and 😇 Delhivery at times).

in so far as i know, refurb or new does not matter, just “loss” to them matters (loss as in> sale is reversed and costs of servicing the order)
however most refurb items are electronics and maybe the negative weightage for electronics returns would be high.

in my 3-4 instances (since 2013 till 2019).. whenever my account/s got flagged for “concessions abuse prevention”, it got back in the green after 8-10 clean (no returns) orders or sometimes just like that aftet 2-3 months.
(most of the times a robot mail comes if there were refunds on non returnable items.. that we have noticed blah blah.
which means, CAP is triggered)

but i still think that RMA ID (return pick-up) and (replacement) order’s delivery would be treatec as two separate events.

like i have had instances, that i asked staff or others at home to handover the return package.. but i spoke to the D.A. that mark the replacement order as “door locked” and he did so
(DA was known, DA was compensated 15-20 Rs. for tbe loss of income)
the reason we told him is that no one at present can take video of received package’s box opening.
on T+2 of that, the parcel was delivered and there was no issie> asthe 1st pick-up had already been scanned as completed.

sorry about hotchpotch sentences. i am hungry and a bit angry😑🙄

Deal Captain Deal Captain
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Thanks a lot all. will return the damaged product and not take delivery of the replacement. hope they give refund

Deal Subedar Deal Subedar
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chip wrote:

Thanks a lot all. will return the damaged product and not take delivery of the replacement. hope they give refund

They will. The same method was told to me by cc when I ordered a non returnable but replacable item

Deal Cadet Deal Cadet
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chip wrote:

Thanks a lot all. will return the damaged product and not take delivery of the replacement. hope they give refund

Did you get the refund?

Missing