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AMoney added through pockets account not visible

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vasanth_ece

I added money using [email protected] to my pockets account.

Transaction is successful but money not added in my pockets account.I try the same with minimal amount too for second time,still same issue.

Anybody able to add successfully from other UPI apps using this method.

Note: I have added like this before,it’ll get credited instantly,but today it’s not happening.




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Facing issues with icici across services today 

Deal Cadet Deal Cadet
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i hope no issue in crediting the amount..Today add money to pockets account and paid cc bill too.😌

Benevolent Benevolent
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the UPI format of pockets is <mobile no>@pockets 

Pro Blogger Pro Blogger
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panchabhut wrote:

the UPI format of pockets is <mobile no>@pockets 

Both are your Pockets UPI ID. 😀

Deal Cadet Deal Cadet
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panchabhut wrote:

the UPI format of pockets is <mobile no>@pockets 

No,no.i sent money before with same UPI I’d [email protected] gets credited immediately.

Yesterday only i faced the issue.Tried added 2 times,but transaction is successful from phonepe end but amount not credited into pockets wallet



Deal Subedar Deal Subedar
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Same here… 3000 stuck…. Money deducted… But not added to wallet… Transaction showing successful on gpay…. Trying to contact cs on phone…. Even in work duration… Call not going through…. On twitter no response… 

Generous Generous
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batmanBABA wrote:

Same here… 3000 stuck…. Money deducted… But not added to wallet… Transaction showing successful on gpay…. Trying to contact cs on phone…. Even in work duration… Call not going through…. On twitter no response… 

It takes almost 8-10 min to connect pocket cs.

Deal Subedar Deal Subedar
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insta wrote:

It takes almost 8-10 min to connect pocket cs.

On vcall saying call… From 8 am to 8 pm from Monday to sat…. Today is sat.. And calling at 9 am…..

Deal Cadet Deal Cadet
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batmanBABA wrote:

On vcall saying call… From 8 am to 8 pm from Monday to sat…. Today is sat.. And calling at 9 am…..

Same here.Such a pathetic experience

Deal Cadet Deal Cadet
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insta wrote:

It takes almost 8-10 min to connect pocket cs.

Are you able to connect today?

Deal Subedar Deal Subedar
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vasanth_ece wrote:

Are you able to connect today?

I think they are celebrating 4th Saturday today… So I guess…. We will able to connect on monday inly…. 

Generous Generous
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vasanth_ece wrote:

Not today but from my previous exp on two occasions

Not today but from my previous exp on two occasions
8657567777 this no.

Post Mogul Post Mogul
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panchabhut wrote:

the UPI format of pockets is <mobile no>@pockets 

@vasanth_ece now onwards add money using this format. Because the upi format you mentioned in main post is obsolete. And don’t worry you will get your money reversed in source bank account (most probably on same day within some hours) from which you sent money via upi. And please check your bank statement/balance once because sometimes balance has been reversed already but sms recieved very late.

Deal Cadet Deal Cadet
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dealdimer99 wrote:

@vasanth_ece now onwards add money using this format. Because the upi format you mentioned in main post is obsolete. And don’t worry you will get your money reversed in source bank account (most probably on same day within some hours) from which you sent money via upi. And please check your bank statement/balance once because sometimes balance has been reversed already but sms recieved very late.

i have sent money using this UPI I’d [email protected] this month itself without any issues.


and in their pockets app too they mentioned this upiid to add funds.Where is the new UPI I’d mentioned in pockets?

Deal Cadet Deal Cadet
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Also,funds is not reversed till now.

Post Mogul Post Mogul
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vasanth_ece wrote:

i have sent money using this UPI I’d [email protected] this month itself without any issues.


and in their pockets app too they mentioned this upiid to add funds.Where is the new UPI I’d mentioned in pockets?

You can check your upi id on pockets app homepage only on upper side under statement/add funds tab. By the way you can also try by sending 1rs on new upi add money format @ pockets as mentioned in comment of @ panchabhut.

Deal Cadet Deal Cadet
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dealdimer99 wrote:

You can check your upi id on pockets app homepage only on upper side under statement/add funds tab. By the way you can also try by sending 1rs on new upi add money format @ pockets as mentioned in comment of @ panchabhut.

Checked new one works…Not sure what will happen to the money sent using [email protected]  3k stuck…

Post Mogul Post Mogul
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dealdimer99 wrote:

You can check your upi id on pockets app homepage only on upper side under statement/add funds tab. By the way you can also try by sending 1rs on new upi add money format @ pockets as mentioned in comment of @ panchabhut.

@batmanBABA check once.

Post Mogul Post Mogul
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vasanth_ece wrote:

Checked new one works…Not sure what will happen to the money sent using pockets.mobilenumber...ci.  3k stuck…

Don’t worry bro you will get your money reversed within sometime. Ideally it should get reversed within some hours only.

Deal Cadet Deal Cadet
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vasanth_ece wrote:

i hope no issue in crediting the amount..Today add money to pockets account and paid cc bill too.😌

any offer for cc bill payments ?

Deal Cadet Deal Cadet
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batmanBABA wrote:

I know that… But I always add money… Using pockets.mobile [email protected]….this is the official one…. Today for first time it failed….. Its only for adding money in wallet… Normal upi id is [email protected]

I tried to initiate the chat with them.They called me and said either money will get credited in 1 working day or refunded in 3 working days.

Hoping for the best.

Deal Subedar Deal Subedar
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vasanth_ece wrote:

I tried to initiate the chat with them.They called me and said either money will get credited in 1 working day or refunded in 3 working days.

Hoping for the best.

Ya its icici…. Money will not be lost…. Its not mobikwik….

Deal Subedar Deal Subedar
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Dear Customer,

Greetings from ICICI Bank.

The maximum time for the completion of the transaction is 1 working day.

If you have not get the benefit the maximum time for the refund 3 working days.

We thank you for giving us an opportunity to be of service to you

This is the resp3i got on email of my complaint

Deal Subedar Deal Subedar
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vasanth_ece wrote:

i hope no issue in crediting the amount..Today add money to pockets account and paid cc bill too.😌

Did you received your refund??? 

Deal Cadet Deal Cadet
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3 days over,neither credit to pocket account,nor received the refund sad

Deal Cadet Deal Cadet
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abhishek012 wrote:

Are you sure you enter a valid mobile number.

Complaint here to get your UPI status - https://www.npci.org.in/what-we-do/upi/dispute-...

Yes,i entered the valid mobile number.Once i click verify in Phonepe,it showed my name and then only I transferred the amount.

I tried to transfer again with small amount too but again got same issue.

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