Amount not credited to pockets wallet added through CRED UPI - Please Help

67°
Deal Lieutenant
greenheart

Hi Friends,    

     I try to add Rs.3000 to the ICICI pockets wallet through CRED pay UPI. The payment from CRED is showing successful but the amount is not credited to the pockets wallet. Upon contacting CRED customer care, they told me that the payment from their side was successful and asked me to contact Pockets customer care with the UPI reference number. Then 2 days back I sent an email to Pockets customer care but still, there is no response from them. Please help me how to get my refund back. Thank you.

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Benevolent Benevolent
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Your Pockets account is Full KYC or not? I have faced this issue way too many times in the past and it's almost always auto-refunded within 7 business days.

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Deal Subedar Deal Subedar
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ask transaction reference number from cred and write email to CC of pockets mentioned TRN

Deal Lieutenant Deal Lieutenant
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Yes, I have attached all screenshots in a mail.
Benevolent Benevolent
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Pockets is super buggy. Avoid it for peace of mind, if u don't have patience.

Deal Lieutenant Deal Lieutenant
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Yes.. sad
Benevolent Benevolent
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Your Pockets account is Full KYC or not? I have faced this issue way too many times in the past and it's almost always auto-refunded within 7 business days.

Deal Lieutenant Deal Lieutenant
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My account is Full KYC compliant.
Hunk Hunk
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Atleast try to wait 5-7 working days for refunds, check all the statements after that. Don't panic.

Deal Lieutenant Deal Lieutenant
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It's been 2 days now, I will wait for another 5-6 days. Thanks.
Deal Cadet Deal Cadet
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Raise the service request with cred, their official will call. You'll get the resolution within stipulated time

Deal Lieutenant Deal Lieutenant
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I got my refund back today friends. Thank you.

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