Do you use Axis Bank Credit Card?
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Anyone facing Axis Credit Card not sending SMS for transactions but Email received

Deal Subedar

Hello Dimers,

Any one facing Axis Credit Card Transactions transcrpts emailed but not SMSed whenever transaction happens? 

I only receive email and not SMS 

any one facing this with Axis? and do you know how to fix this?

8 Dimers
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Blaze Blaze
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Yes. I'm facing this issue

Deal Subedar Deal Subedar
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ah guess have to ask customer care regarding this then, before asking wanted to confirm, seems lot of people are facing it, as i can see that by some few more in this reply thread

Comrade Comrade
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I am getting both mail and SMS

Freebie Finder Freebie Finder
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Getting both email and SMS

Deal Cadet Deal Cadet
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Just did a transaction. Only mail received.

Sometimes sms are delayed tho

Deal Subedar Deal Subedar
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for me sms never comes, but Email always comes
Deal Cadet Deal Cadet
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Following maybe the issue-

1. Network issue with your operator 

2. DND activated on your connection and axis bank transactions are getting barred. 
3. SMS alerts are turned off on your account. 

Deal Subedar Deal Subedar
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But other credit cards SMS I received

1) SBI Cards I receive
2) HDFC cards I receive
3) IDFC cards I receive

only axis is having this issue hmm so not sure its DND
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Deal Cadet Deal Cadet
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I've been using Axis savings a/c since forever now, and credit cards since the last 7 years. The transaction alerts usually never arrive on time, whether it is the SMS or the mail. I don't rely on them at all, sometimes they even send the email alerts at 2 in the morning for transactions done throughout the previous day. And it has nothing to do with my telecom operator as well. So if you're facing it, I would suggest you to accept the reality that this is how they operate. Unbelievable, but true.

Deal Subedar Deal Subedar
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Yes like you I too receive email almost 90% of the time belated too with 0 SMS

Well i agree to you but if you can see there are people with right SMS and Email on time like MyAmit and LG50 so this is some glitch in axis system , if we can raise complaint we might receive some solution

So wondering how to fix this for people like you and me who has this issue

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Helpful Helpful
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It s a problem from Axis end, they use a cheap sms provider, hence sms dont arrive on time 

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