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Aquaguard Played with our Family Health(Important Awareness also included in the post)

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Deal Lieutenant
longlivesonu...

I bought 2 Years AMC for my Aquaguard Water Purifier and I made the Aquaguard authorized technician to replace all the filters in our Water purifier in June 2023 as One and Half year completed since my water purifier purchase and the water flow is reduced from the dispenser tap.However on December 11,my water purifier stopped dispensing water completely and so I kept a complaint.An Aquaguard authorized technician came and did some screwdriver beating on the external and internal filters of the water purifier.When the technician is about to leave,I told technician that the water is leaking from the front part of the purifier and the technician opened the purifier again and saw water leaking near 2 filters inside the purifier and he replaced some small connectors and left away.


After few hours on the same day(December 11),the water started leaking heavily from the back part of the purifier.Again I kept complaint on the same day and the technician came in the evening and concluded that the float switch of the purifier is not working properly and so he replaced the float switch.The technician told that the float switch does not come under AMC and so he will come in mid January to take 800 Rs for the replaced float switch as he cannot take money for any part since he himself came on same day morning and the company might feel it is his inefficiency.Still,the dispensed purified water gave odd smell and taste.The technician told that the new parts replaced by him might take some time to adjust and the water taste will be improved gradually.But,all my family members got FEVER from December 13.


We came to conclusion that we got fever due to bad water and so I complained for technician visit again on December 15 morning as the water taste did not improve by then also.I clearly asked the Auaguard call centre to send another technician and they agreed,but the same technician came again and we asked him to open the water purifier to see the condition of the water in the storage tank of the purifier once.But,we are very shocked to see so many visible impurities in the water tank.The technician made laughing remark after seeing the impure water.



We asked the technician why did not Aquaguard service centre send him or any other technician for maintenance on December 2 as we came to know from Eureka Forbes website on December 15 that a scheduled maintenance for our purifier is pending since December 2.We asked the technician to replace the water purifier completely as they did not perform maintenance as per the AMC Contract due to which our purifier is damaged completely and he is also unable to properly fix the purifier even after repeated visits.Then the technician became very angry and said that we cannot ask anything from him as we are not paying him any money.The inefficient technician told that he wants 590 Rs for his visit everytime even though he already knows that we already paid AMC for 2 years and even though a new part gets damaged everytime he visits due to his improper handling and improper fitting.Then the technician left our house without doing anything and without even pouring out the impure water from the water purifier tank and attached the purifier to the wall.The technician said that he won't do any service for us and also tells harshly to go question Aquaguard directly and left.The Area Service Manager of the Aquaguard also gave false promises that he will visit my house to see the visible impurities in the water in our water purifier tank.After sometime,I called Aquaguard and spoke with Level 2 person in Aquaguard call centre and made the Level 2 person in Aquaguard to connect a Conference call to the Boss of Area Service Manager and then only they send another technician to fix my water purifier.


I filed a Complaint against Aquaguard in National Consumer Helpline,but they simply stated to go to Consumer Forum since Aquaguard is not responding to them also.Also,the escalation email team in Aquaguard won't send any reply.I reported the incident to one Media person I know as they delayed to  send another technician also,but the Aquaguard is not even responding to the Media person and the Media person can not publish the incident  until Aquaguard responds.Since is is matter of Health of the people,I  involved media so that some awareness will be spread.The media person  suggested to approach Police,but my family wont allow me to go to that much extent.The other technician came atlast and told that my water purifier gave the output water same as the input water after checking with the TDS meter and opening the purifier.Also,he said that the input water somehow leaked into the storage tank of the water purifier.He cleared the impure water and also replaced some parts in the water purifier and immediately we started getting good tasting water with improved TDS.


Our AquaGuard Model: Aquasure SmartPlus RO+UV+MTDS with so called Six Stage Purification System



MY FRIENDLY ADVICE FROM THE INCIDENT: I ADVICE ALL MY FELLOW DIMERS TO INITIATE A TECHNICIAN VISIT AND ASK HIM TO OPEN THE WATER PURIFIER UNIT ONCE AND SEE THE WATER CONDITION IN THE STORAGE TANK AND TAKE NECESSARY ACTIONS IF REQUIRED.BE ALERT.STAY SAFE.

Top Comments
Deal Cadet Deal Cadet
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Paragraph, Normal font naam ki bhi cheez hoti hai bro.

Deal Cadet Deal Cadet
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ChatGPT Version: 

In June 2023, the user, having purchased a 2-year AMC for their Aquaguard Water Purifier, experienced reduced water flow from the dispenser tap after one and a half years. On December 11, the water purifier stopped dispensing water, prompting a complaint. An authorized technician attempted repairs, but issues persisted, including water leakage. The technician replaced connectors and the float switch, charging extra for the latter.

Despite these efforts, the dispensed water had an odd taste and smell, leading to family members falling ill on December 13. A subsequent complaint on December 15 resulted in the same technician discovering visible impurities in the water tank. The user questioned why scheduled maintenance, due on December 2, was not performed.

The technician, angered by the user's request for a complete replacement due to alleged negligence, demanded an additional fee for each visit, despite the existing AMC. The Area Service Manager made false promises, and only after involving higher-level personnel did another technician rectify the issue, revealing that input water had leaked into the storage tank.

The user advises others to request a technician visit, inspect the water purifier unit, and take necessary actions if needed, emphasizing vigilance and safety.

Benevolent Benevolent
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just ordered pureit ro today even after multiple guys told me to buy aquaguard, hell even out neighbor suggests aquaguard 

Deal Cadet Deal Cadet
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Maybe because Aquaguard seems to have become synonymous to water purifiers. Like all noodles are Maggi.
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Deal Lieutenant Deal Lieutenant
Benevolent Benevolent
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I understand the pain when things don't go as expected especially when you have your product in warranty. Just directly file a complaint on consumer helpline and also specifically tell them that the water was impure and we're only drinking that for so many days and we got fever as well.

You should surely get a positive response from them.

Also, get this defected WP replaced because you don't know if this thing stops filtering water...

Hope this helps.
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Deal Cadet Deal Cadet
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Paragraph, Normal font naam ki bhi cheez hoti hai bro.

Deal Cadet Deal Cadet
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ChatGPT Version: 

In June 2023, the user, having purchased a 2-year AMC for their Aquaguard Water Purifier, experienced reduced water flow from the dispenser tap after one and a half years. On December 11, the water purifier stopped dispensing water, prompting a complaint. An authorized technician attempted repairs, but issues persisted, including water leakage. The technician replaced connectors and the float switch, charging extra for the latter.

Despite these efforts, the dispensed water had an odd taste and smell, leading to family members falling ill on December 13. A subsequent complaint on December 15 resulted in the same technician discovering visible impurities in the water tank. The user questioned why scheduled maintenance, due on December 2, was not performed.

The technician, angered by the user's request for a complete replacement due to alleged negligence, demanded an additional fee for each visit, despite the existing AMC. The Area Service Manager made false promises, and only after involving higher-level personnel did another technician rectify the issue, revealing that input water had leaked into the storage tank.

The user advises others to request a technician visit, inspect the water purifier unit, and take necessary actions if needed, emphasizing vigilance and safety.

Benevolent Benevolent
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just ordered pureit ro today even after multiple guys told me to buy aquaguard, hell even out neighbor suggests aquaguard 

Deal Cadet Deal Cadet
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Maybe because Aquaguard seems to have become synonymous to water purifiers. Like all noodles are Maggi.
Helpful Helpful
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amc mtlb technician mere jeb mai.

Deal Lieutenant Deal Lieutenant
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This is what Aquaguard advertises about their AMC.

Flame Flame
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You should've schooled him a bit, bro!

Deal Lieutenant Deal Lieutenant
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Asked the inefficient technician whether his dad paid for the AMC when he demanded for money and laughed after seeing the impure water with lots of visible impurities.I cant school him more because Aquaguard is sending the same technician again and again even after clearly asking them to send another Senior technician.Anyways,I finally made Aquaguard to send the proper technician at last after lot of efforts from my side.


Since my Parents became ill,I can not take the matter lightly and hence I asked whether his dad paid for AMC.

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Deal Cadet Deal Cadet
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never take any amc service.  Amc service as a whole is cheat service. Directly pay for the parts having the issue.

Deal Lieutenant Deal Lieutenant
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But replacing the filters is more expensive along with separate technician visit charges and the filters will definitely fail after 1 to 1 and half year of usage.

The same inefficient technician comes to fix the parts even if the money is directly paid instead of AMC.
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Benevolent Benevolent
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The mistrust issue with Aqua guard model of door to door marketing always existed since the company's inception. Even though they were market leaders and monopoly at that time.

Too much reliance on service engineers and marketing personnel always brings in grassroot level incompetence, corruption and non-accountability. Company gives them incentive on selling spare parts, AMCs, new products without monitoring the satisfaction level of customers.

Problems are more serious in tier 2 cities. It's very important to purchase water purifiers only after verifying service quality feedback from existing customers in your locality.

Benevolent Benevolent
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Dunno what's wrong,haven't got any tag notification till yet.Doesn't Aquaguard send you satisfaction codes/OTPs during AMC visits ? You can keep TDS meter & pH paper strips to check quality of the water in case of any doubt.While dealing with rascals like that technician /area service manager who take customers for granted,show no mercy,report & whack them on twitter right away.

Deal Lieutenant Deal Lieutenant
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There is satisfaction code and feedback link during AMC Visit.But,the technician won't leave the house until he takes the code.The inefficient technician tells everyone including us that he won't get anything for doing the service even if we rate him 9 out of 10.He also said that only if we rate him 10 out of 10,he gets some 80 Rs or so.Also,he takes our phone and rates himself 10 out of 10 using the feedback link.The inefficient technician is a master in manipulating customers emotionally with his cunning words.The filters last for one and half years almost as per our previous experience.When I ask him why did the machine fail just after 6 months of installing the new filters,he says just like a human gets ill suddenly,the purifier also gets problems suddenly.Also,we can't avoid sharing the OTP/link because he is the only technician for our area.The Aquaguard Service Centre Head and Aquaguard Call Centre won't send another techncian even after repeatedly asking them.It took one full day and multiple calls and threats from my side like involving Media etc; to make them send another technician.

Anyways,I reported the incident to one Media person I know as they delayed to send another technician also,but the Aquaguard is not even responding to the Media person and the Media person can not publish the incident until Aquaguard responds.Since is is matter of Health of the people,I involved media so that some awareness will be spread.The media person suggested to approach Police,but my family wont allow me to go to that much extent.
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Generous Generous
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Keep a tds meter at home. Take reading before and after filtration process to know it better.

Deal Lieutenant Deal Lieutenant
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Good suggestion.
Helpful Helpful
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How much TDS you got in your area?

Usually TDS under 800 is safe for drinking.

Flame Flame
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Really !! I heard that TDS under 200 is best, Up to 500 is drinkable. But 800 needs to be treated properly before drinking. 
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Deal Lieutenant Deal Lieutenant
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Bump

Vanguard Vanguard
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Meanwhile smt. hema ji says :Kent deta hai..sabse shudh paani sweat_smile

Deal Cadet Deal Cadet
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My parents have been using aquaguard for 2 decades and even in present. The service man was good and efficient so when he left aquaguard for another job, my father kept his no and we still call him when we need servicing as the new service men of aquaguard are complete kamchor and ask for money illegally for not doing their job too.

Its the HR managers fault in many private companies (including mine) as they hire through internal references only and not through skills and dedication. And those who come from outside circle are bullied by the internal circles. NEPOTISM is not just in Bollywood (as online trolls scream), it's in every Indian job circles and nobody has a problem with the reality.

Deal Newbie Deal Newbie
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Likewise.
My folks got 'used to' the dayum 'Classic' model soooo much
that they took the (Aquaguard) Classic model even to other countries.. while staying there.
And now my 👩🏻‍🦳mother🙇🏻‍♂️ simply keeps using/misusing the senior citizen card.

She keeps handy the phone numbers of the dealers or shops that are of regular use.
Be it dry fruits wholesalers or waste paper/scrap merchants.

And for a while now.. instead of paying for the AMC.. she relies on playing the senior citizen card.
Tells the shopkeeper to send someone to fix/replace the consumables and only after vetting.

And then, now she has narrowed on a couple of patient electricians, plumbers, water purifier repairperson, HVAC unit servicing technicians.. that suffice.

Obviously the risk is the exorbitant rates quoted for replacement/ new PCBs.. should one need replacing.
But in over two and half decades of using (Aquaguard) Classic.. it is a calculated eisk.

Instead of an AMC.. finding a decent technician and treating him kindly, politely and not avoiding their genuine remuneration is all it takes to get genuine advice with timely, proper help.

Also.. the average water purifier or home use printer industry is SOOO standardised that even the aftermarket spares are just as good.


I myself often prefer "3M" filters and spares.. to those from the ones marketed by the water filtration system brands.
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Deal Subedar Deal Subedar
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better buy cheap purifier and replace its filters yourself when its dead or replace whole, cost 4-5k max 

Deal Lieutenant Deal Lieutenant
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We should try this after the end of AMC,but the problem is we got Habituated to the sweet water dispensed by Aquaguard and even mineral water is tasting not that much good for us.
Benevolent Benevolent
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approach local shop once this AMC over, they give good service and cheap vis a vis brands.

You can even do it yourself, nothing complicated, need little patience in removing all connectors and placing them in tightly back in slots. After 3-4 times you will be expert. Careful with adapter

Deal Lieutenant Deal Lieutenant
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Problem is we got Habituated to the sweet water dispensed by Aquaguard
and even mineral water is tasting not that much good for us.

Nice suggestion anyways.
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Deal Cadet Deal Cadet
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Imo, it is better to go for non-storage water purifiers. It needs less maintenance and running cost is low.

But yea, it has it's own cons. 


Deal Lieutenant Deal Lieutenant
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What are the cons of non-storage water purifiers?
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Deal Newbie Deal Newbie
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It's same here...10 years back we bought one aquaguard..the service was good back then...the machine was the railway station model..was working fine for 10 years...later these amc guys kept on pushing for new machine and gradually damaged our old nice machine...once they broke the old we tried to quit aquaguard, but sadly here no other water purifier provides amc,  couldn't trust the locals ..so again had to buy another Aquaguard ...new machine goes down frequently...

The amc guy once assured me that if I buy online they wont give service, I can raise ticket and they will just close it..they wont give any service..this is not like proper brands like LG, Samsung  etc

Deal Lieutenant Deal Lieutenant
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Baba Twitter pe Lao is case ko

Freebie Finder Freebie Finder
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longlivesonu...  no aquaguard or water purifiers needed if drink directly from submersible pump, which extract the groundwater in houses

Benevolent Benevolent
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Bhai you will require RO if TDS is higher than 500 ppm.
Benevolent Benevolent
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@KrishabhAgrawal @ignoustories256 @longlivesonusood According to the Bureau of Indian Standards (BIS), the upper limit of TDS levels in water is 500 ppm while according to the WHO TDS level less than 300 ppm is excellent, 300-600 ppm is good, 600-900 ppm is fair, 900-1200 ppm is poor and 1200+ ppm is unacceptable.

RO filter is absolute waste of time,money,energy and water.For 1 liter of purified water it wastes around 3 liters (75%) of water.Moreover,it demineralizes water by removing essential minerals like calcium,potassium,magnesium etc which is not good for health.Few years back NGT directed the environment ministry to ban use of RO in areas where TDS is less than 500 ppm.

https://www.desidime.com/discussions/suggest-wa...

https://www.desidime.com/discussions/suggest-wa...

Helpful Helpful
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True, a UV + UV filter is enough but sadly people of India does not know that. Packaged drinking water is being sold with TDS as low as 15. I personally tested kinley once.

Interestingly they sell same water by adding back the minerals results in high TDS calling it mineral water. This water is sold at ₹60-150/l.
Generous Generous
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India me bahut sare log water purifier lagte hai but iski jarujat nahi unko.. inme se ek main hu.. 250 TDS hai normal water ka.. par kya kare swad bhi to matter karta hai. Yaha ham water purifier lagakar health ke sath compromise kar rahe .XD

Kisi ko comment karna hai to bata de kya kya Kami ho saki hai and kya kare iske liye swad to chahiye Pani ka.. isse compromise nahi ho sakta.. sala ulti ho jata hai normal wala ya kisi dusre ke Ghar ka Pani pite hain to.. 🤮

Generous Generous
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Ham to bachpan me mitti kha liya karte the.. direct minral pet me.. mere bache ko to ye bhi nasib nahi hua..rofl joy

Deal Subedar Deal Subedar
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@longlivesonusood

Long Live your grudge against AquaGuard so that the company's stay in Indian markets become short lived
Its time SMA (Sir Mukesh Ambani) makes an affordable manageable water purifier..

PS: Maybe Israel with their saline water filtration technologies can help ( Dont bomb my comments, I am neutral person, no pro no anti)

Generous Generous
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Unless you are using like 50-100 ltrs of drinking water every single day there is no need for getting AMC. The filters come for 2 years quite easily. Once you let these people service it, the life will be vastly deteriorated. Get a local chap instead to install the filters and buy original ones online to give it to him. Or just use boiled water like most people did 2 decades back. 

Deal Lieutenant Deal Lieutenant
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This calculation is wrong.The Aquaguard filters in our purifier are rated for 6000 Litres only.The filters are lasting maximum of 1.5 years for our usage.Filter replacement without AMC costs 4000 to 5000 Rs along with 590 Rs for technician visit.We took AMC only when the purifier stopped dispensing the water completely in June 2023 and that is after 1.5 Years of buying the machine.What is the use of buying branded water purifier like Aquaguard when we need to get the third party technicians to do the maintenance?

Deal Cadet Deal Cadet
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I have pureit water purifier. I pay 2k for normal filter change after 1 years and 3.5 k for ro filter change after approx. 2 years. AMC may look cheap but it isnt. there is no need to service the water purifier if it is not showing filter change like mine shows gkk1 ,gkk2 change. The service person are also eager to replace the filters as service center is getting paid after they service my machine not before.

my machine is running fine for 5 years.  so i think my strategy is working fine with no amc. I even shifted my machine from my old flat to new one in different part of the city meaning different technician.

amc charge for one year is 5.5k so i think its not economical, better to change the filters when they expire.

image

Deal Lieutenant Deal Lieutenant
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AMC cost for 2 years in our case is lesser than filter replacements for two times.So,AMC is better for us..
Deal Subedar Deal Subedar
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This why I threw out aquaguard & got the assembled one. Working fine for last 1 year. No headache of relaying on company for spare parts & water filter cartridges.

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