AU Bank Priority pass has charged for domestic airport lounge

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Deal Cadet
kumchangup

AU Bank Priority pass has charged for domestic airport lounge. They have charged 2600 and saying for domestic you should use credit card itself and for international use priority pass. It is not mentioned this condition in their policy,

How to get refund for my charge any help??

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Deal Subedar Deal Subedar
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PP is not for domestic lounge, it is meant to be used for international lounge access only (except for some super-premium cards )

Deal Newbie Deal Newbie
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@FlightTrainHotelVisa You are lucky. I saw a guy sitting over there , i handed over hdfc credit card thinking its like india where in domestic lounge they swipe credit card and take 2 rs. I also additionally handed him my PP card, but he swiped credit card after validating it with PP.

Next time i will not hand over credit card in international lounge. Looks like that guy screwed me up by swiping the card instead of PP . Well i was not aware about these , had i known the procedure i wouldnt have done that.
BTW this is my first international lounge visit . Have used domestic lounge without fuss.

Learning experience sad
Generous Generous
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@lovingeyes In the International lounge Staff interact with worldwide people coming for Free or Paid lounge Access. I think banks in Canada & USA and other countries do not have concept of Priority Pass. I think here was the twist. Here he made the mistake due to lack of awareness. Like all other guests from another parts of the world he swiped your Cc too as his routine work and Priorities Pass he misunderstood as some Metro/ Gym membership ID/ Entry card if he was a new guy.

Domestic is very easy, been to Dom Lounge so many times. In Domestic a 10th Standard kid can complete the process
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Deal Subedar Deal Subedar
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PP is not for domestic lounge, it is meant to be used for international lounge access only (except for some super-premium cards )

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Deal Cadet Deal Cadet
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"Priority Pass lounge usage charges of $27+ taxes will be applicable for both domestic and international airport terminal visits in India". Clearly mentioned in terms

Deal Cadet Deal Cadet
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Lounge has checked as well and confirmed it is complimentary and gave 0 rs bill

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Benevolent Benevolent
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The bank has to anyway pay the actual charges to the lounge even for the complimentary access, so they can waive off as a special case. However there may be a tie-up with domestic lounges at a lower rate thru credit card, the access through priority pass may be charged a little higher by PP as per their uniform standard global rates.

Deal Newbie Deal Newbie
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Did they reverse the charge ?

I came across a scenario where I used hdfc credit card for swiping instead of swiping priority pass card at the lounge counter. The guy at international PP lounge said my hdfc card has access and he swiped it. But later when i checked the statement I was charged nearly 84$ . HDFC bank is not reverting charges, they keep saying i should have used priority pass instead of swiping hdfc credit card. Which is truly confusing for me ? Can someone tell me how to proceed on this ?


Generally how does priority pass complementary international lounge visits work ? When we visit lounge they are asking only for credit card , they swipe and check whether priority pass is enabled or not ? Should we insist the lounge guy to swipe priority pass card which is given separately to us ? 

Benevolent Benevolent
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It is very clear in case of HDFC and they also keep sending emails and SMS regarding use of credit card at domestic lounges and Priority Pass at International lounges only. Event hough they actually pay for your complimentary accesses to doemstic lounges & PP, It is highly unlikely that they would reverse the charges as these occassional mistakes by customers is the only source of regular revenue for them
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Helpful Helpful
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Just got my Zenith today.

Look what I found20230822225932
Pretty sure, after few months they gonna emboss it in card itself.
Spearhead Spearhead
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This discussion was quite informative. I hope your charges get reversed, @ kumchangup. However, I have a doubt. My friend has an Infinia cc (hdfc). He uses the priority pass that came with his card at both international and domestic lounges without getting charged.

Generous Generous
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Which Airport/ City Name for Dom Lounge ?

Deal Cadet Deal Cadet
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I think cards inside india (even if its international departure lounge in indian airport) .. 
Priority pass outside India. 

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