Bad experience with Airtel fiber

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Deal Subedar
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Bad experience with Airtel fiber

I am having very bad experience with Airtel fiber.

First I applied for Airtel fiber connection on 6th September after the new plans were announced.

Airtel agent came to my home on 7th September and took Rs. 1000 as activation charges and 1 month rental i.e. Rs. 589 (499+ 18% gst). Total he took Rs.1589 and said the connection will be installed in 2 days time i.e. on 10th September.

Till now everything is looking fine but from now onwards the mental torture beigns. Instead of coming after 2 days for installation, Airtel took 16 days and cable came till my home on 23th September. Then after 2 days on 25th September a small box was installed in which cable was connected.

Then after 2 days on 28th September router was installed and it was connected to the small box as mentioned above and internet got started. So finally after 21 days i.e. from 7th September till 28th September the connection started. Again the Airtel agent took Rs. 1000 as installation charges but he took in cash and said receipt will be given in 1 week time.

I don’t have Airtel sim so I registered on Airtel thanks app with the number given at the time of activation. Broadband connection was already linked to my number. But one peculiar thing I noticed, instead of mentioning “fiber” under “Manage accounts” section of Airtel thanks app, “dsl” is mentioned there. Is my connection fiber or dsl?

https://cdn0.desidime.com/attachments/photos/639935/medium/6961898Screenshot-20200928-192922-01.jpg?1601369383

https://postimg.cc/rR...ks

Secondly under “My plans” section, Rs. 589 is mentioned but in brackets (excluding gst) is also mentioned. But the plan is of Rs. 499 & including gst it becomes Rs. 589. Don’t understand why this error in the app?

https://cdn0.desidime.com/attachments/photos/639936/medium/6961898Screenshot-20200929-111925.jpg?1601369386
how much weight to lift

https://postimg.cc/K4...Tn

Thirdly installation completed on 28th September so the billing should start from 28th September to 28th October. But in Airtel thanks app it is showing from 8th September to 8th October. As mentioned in the starting of this post, connection was booked on 7th September. Also I had already paid 1month rental in advance but no mention of it is in the app.* So for interval of 10 days use i.e. from 28th September to future 8th October I will have to pay Rs. 589 two times, 1st time already paid in advance and 2nd time after 1st bill generation.*

https://cdn0.desidime.com/attachments/photos/639937/medium/6961898Screenshot-20200929-132339-01.jpg?1601369388

https://postimg.cc/Fk...cz

Fourth, there is no effective way to connect to Airtel to solve these problems in the app. There are only bots, no human customer service agents to chat with.

Fifth, there is not much information in the Airtel thanks app like for example how much data I have got to use, how much data I have consumed etc.

Sixth there is no admin login page as I have been given no information about it. It means that I can’t change the wifi password, nor I can change the wifi name. Also because of this restriction I am unable to see which devices are connected to my wifi network. Basically it feels like I am using someone others wifi network of which I have no control.

This is the first time I am using broadband connection but because of Airtel the experience has become very pathetic. Also this is the first time I have took any postpaid connection. I thought I would get good service from Airtel but no. Even in this Corona time I think I have to go out to Airtel office for solving these problems.

I am really fed up with this experience. Three things which is disturbing me is 1) Wrong billing cycle, have paid in advance but not showing it as balance 2) No control over wifi network, can’t even change it’s name 3) No easy way to connect with Airtel.

Jio fiber hasn’t come to my place till now otherwise I would have taken it only.

I am so fed up that I am thinking to disconnect it immediately inspite of bearing losses. If these problems don’t get solved I will not use it.

Anyone knows Airtel higher officials email id?

26 Comments  |  
15 Dimers
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Deal Cadet
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Tmhe airtel fiber se bad experience hai…muje bsnl ka 😄😄
Kya ho gya is desh ko abb na private na government wale koi acchi service de rha …

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Deal Newbie
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You have been duped.

1. Is it through LCO or directly through Airtel?
2. You don’t need to pay rental in advance unless it is provided on prepaid basis in some cities
3. There are no activation charges. There is only installation charge which you can avoid by paying 3 months advance rental
4. Billing will be pro-rata i.e from 28th Sep (activation date). If 589 is reflecting in website it will be adjusted in next bill
5. You shouldnt have paid 1000 again that too in cash. How did you pay 1589 – cheque or Cash?
6. For modem login/pass check the back side of modem
7. Call 121 and go through Billing query option, you should be abe to talk to them.
8. Dont worry about “_dsl” it is just the user ID for connecting. Check the router. If it says VDSL2 it is not Fiber.

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Deal Subedar
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I was able to change wifi ssid and password from airtel thanks app

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Deal Subedar
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jainashish85 wrote:

I was able to change wifi ssid and password from airtel thanks app

Yes, now it has started for me also but still can’t check which & how many devices are connected to my wifi network?

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Deal Subedar
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PKMKB wrote:

Yes, now it has started for me also but still can’t check which & how many devices are connected to my wifi network?

https://play.google.com/store/apps/details?id=c...

You can use this Airtel Xstream Fiber app to see list of all devices connected to the wifi network.

Also you can change wifi network name, password and see how much data consumed in current billing cycle.

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Deal Subedar
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vipin13 wrote:

Tmhe airtel fiber se bad experience hai…muje bsnl ka 😄😄
Kya ho gya is desh ko abb na private na government wale koi acchi service de rha …

they are looting due to corona bcoz they are getting lots of connection nowadays so making money wrong way.
i applied for BSNL fibre connection and they charged me 4500 rs for 100 metre wire rolleyes and clearly said that due to high demand they are doing this .
afaik wire price is only 8rs per metre confused

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Deal Subedar
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hackerboys wrote:

they are looting due to corona bcoz they are getting lots of connection nowadays so making money wrong way.
i applied for BSNL fibre connection and they charged me 4500 rs for 100 metre wire rolleyes and clearly said that due to high demand they are doing this .
afaik wire price is only 8rs per metre confused

Does that 4500 also include security deposit? No Jio Fibre or Airtel Xstream in your area?

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Deal Newbie
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hackerboys wrote:

they are looting due to corona bcoz they are getting lots of connection nowadays so making money wrong way.
i applied for BSNL fibre connection and they charged me 4500 rs for 100 metre wire rolleyes and clearly said that due to high demand they are doing this .
afaik wire price is only 8rs per metre confused

Jio charges me just 500 for extra 100 m.Why the hell would you pay 4500 .Come on bro.

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Deal Subedar
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The default IP address is 192.168. 1.1, and the default login username and password both are admin (all lower case)

You can change your wifi name and password.

Rest are addressed above from fellow dimers.
Tweet them your problems for best solution until u get ur answers.

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Critic
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Going by the title only I thought problem was with the actual connection. But anyway, Jio did the same with me, kept me hanging around for like two weeks then eventually saying two more weeks. I said yeah OK F-OFF and moved to other connection. I have found airtel’s nodal heads are very good in resolving issues, might wanna complain to them in case you want.

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Deal Cadet
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hackerboys wrote:

they are looting due to corona bcoz they are getting lots of connection nowadays so making money wrong way.
i applied for BSNL fibre connection and they charged me 4500 rs for 100 metre wire rolleyes and clearly said that due to high demand they are doing this .
afaik wire price is only 8rs per metre confused

Bhai same issue mere sath hua….maine customer care me pucha too khte hai hum wire ka charge nii lete hai…aur yha ka bsnl local frenchise wire ka charge leta haii…alg monopoly chla rha vooo😠😠

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Deal Subedar
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Icecube wrote:

Jio charges me just 500 for extra 100 m.Why the hell would you pay 4500 .Come on bro.

Have to pay them , my area is not feasible for Jio.

From past months i was arguing with them that it is not more than 800 rs or something. So they gave false reason to JE and when i visited JE he denied that connection cannot be installed. Now when i paid him 4500 he laid wire immediately . So that clearly shows JE also has share in this. They are giving connection to those who are paying 4500 .

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Deal Cadet
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Recently i have installed BSNL fiber….Provider has given me router of OPTRONIX but he is refusing to give me username and password….wo bol raha he bsnl me aesa hi hota he…is it so…?

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Deal Cadet
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Airtel doesn’t accepts cash payments….. Also installation is free on 3 months advance rental on plans of 799 above…..

You are from which city ?

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Deal Subedar
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myfungang829 wrote:

Airtel doesn’t accepts cash payments….. Also installation is free on 3 months advance rental on plans of 799 above…..

You are from which city ?

I have taken the new Rs. 499 plan. With tax it becomes Rs. 589.

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Deal Subedar
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Another big fraud from Airtel

Broadband installation has got completed on 28th September and internet got started on that day. So technically on 30th September i.e. today, validity should be shown as 28 days left. But see what Chortel is showing. It is showing only 19 days left. Now I have first hand experience why this company is called Chortel. Guys be beware from this company.

How to contact this chor company customer care? I don’t have Airtel sim so calling 121 doesn’t exist for me.

https://cdn0.desidime.com/attachments/photos/640126/medium/6964106Screenshot-20200930-112600-01.jpg?1601445781

https://postimg.cc/hz...Bv

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Deal Newbie
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hackerboys wrote:

Have to pay them , my area is not feasible for Jio.

From past months i was arguing with them that it is not more than 800 rs or something. So they gave false reason to JE and when i visited JE he denied that connection cannot be installed. Now when i paid him 4500 he laid wire immediately . So that clearly shows JE also has share in this. They are giving connection to those who are paying 4500 .

Bro tweet about it and try to get your refund.This is so wrong.

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Deal Subedar
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dimersdaily wrote:

You have been duped.

1. Is it through LCO or directly through Airtel?
2. You don’t need to pay rental in advance unless it is provided on prepaid basis in some cities
3. There are no activation charges. There is only installation charge which you can avoid by paying 3 months advance rental
4. Billing will be pro-rata i.e from 28th Sep (activation date). If 589 is reflecting in website it will be adjusted in next bill
5. You shouldnt have paid 1000 again that too in cash. How did you pay 1589 – cheque or Cash?
6. For modem login/pass check the back side of modem
7. Call 121 and go through Billing query option, you should be abe to talk to them.
8. Dont worry about “_dsl” it is just the user ID for connecting. Check the router. If it says VDSL2 it is not Fiber.

1) How to know this?

2) I think it’s prepaid basis.

3) I took 1 month new Rs. 499 plan. So have to pay extra Rs. 1000.

4) In billing also they are doing fraud. Check this comment of mine https://www.desidime.com/discussions/bad-experi... Basically they are giving me less validity.

5) I have paid intial Rs. 1589 through NetBanking, check this screenshot.
https://cdn0.desidime.com/attachments/photos/640133/medium/6964182Screenshot-2020-09-07-17-53-29-075-com-sec-android-app-sbrowser-01.jpg?1601447932

https://postimg.cc/zb...pp

There is extra Rs. 1000 as wiring charges in some cities. In Airtel website it is mentioned. One neighbour of mine has also got it installed on the same day and he also has to pay Rs. 1000 in cash. On asking for receipt he said it will be given in one week but now he has * switched off* his mobile.

6) On back side of the modem, sadly no login id & password is written.

7) I don’t have Airtel sim so calling 121 option doesn’t exist for me. How to contact them from non Airtel sim?

8)Thanks for the confirmation. VDSL is not written on the modem.

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Deal Newbie
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@PKMKB

1. I think it is through LCO. You can check with Airtel CC or call local agent to confirm this

2. In LCO cities it is only on prepaid basis I think. They are taking one month advance even for postpaid plan now it seems.

3. Installation charge is waived only if you pay 3 month advance for 799 plan or more, so 1000 for installation is fine.

4. Dont worry about billing. Your billing seems to have started from 20th Sep. First login to airtel.in site and check all the details like amt paid, outstanding due (-ve means advance paid), activation date, etc. Sometimes app may not show updated details immediately. You can also go here http://122.160.230.125:8080...d/ and check Days Left In This Billing Cycle. After the bill is generated, if the amount is not adjusted pro-rata you can talk to CC and they will adjust the amount. Since your plan seems prepaid I don’t know how it will work exactly. Most probably billing cycle will start on activation date and will be from 28th every month.

5. Looks like the charges seem to be fine since this is mostly handled by LCO. Thats why you have paid 1000 extra in cash. Initial charges keep changing every few months and for each city. Earlier it was 2000 extra for LCO cities+1000 installation. In some cases they even charged for router.

6. Usually it is admin/admin or admin/password. Tell your router model no, someone will be able to help or call local agent or CC and ask them.

7. Call 4444 4121 or 444 4121 depending on your city (7 or 8 digits) or send mail to 121 @ airtel.com

8. If it is LCO then mostly fiber

If you need more help please check IBF forum and also mention your city, router model so that other users can help.

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Deal Subedar
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caks2006407 wrote:

Any updates? @PKMKB

@dimersdaily Now after 20 days internet has stopped working. On contacting them over phone, they are saying that I have got only 20 days validity and not 30 days because gst has been seperately imposed on the intial Rs.1000 which was paid as activation charges. Meaning they have deducted Rs. 180 from my 1 month recharge which is Rs. 499 new plan + 18% gst= Rs. 589 and hence I got less validity.

In all these 20 days, they were bluffing that I will get full validity from 28 September to 28 October. But now from today they are telling about gst drama. This gst thing is being said on calling local complaint number.

On calling to Airtel customer care number, they are saying to email the problem, which I will do but they themselves are not doing anything.

My question is if gst is separately imposed on the activation charges then why not take it at the same time as extra?

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Deal Cadet
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PKMKB wrote:

@dimersdaily Now after 20 days internet has stopped working. On contacting them over phone, they are saying that I have got only 20 days validity and not 30 days because gst has been seperately imposed on the intial Rs.1000 which was paid as activation charges. Meaning they have deducted Rs. 180 from my 1 month recharge which is Rs. 499 new plan + 18% gst= Rs. 589 and hence I got less validity.

In all these 20 days, they were bluffing that I will get full validity from 28 September to 28 October. But now from today they are telling about gst drama. This gst thing is being said on calling local complaint number.

On calling to Airtel customer care number, they are saying to email the problem, which I will do but they themselves are not doing anything.

My question is if gst is separately imposed on the activation charges then why not take it at the same time as extra?

Kindly deactivate/close. They are maha chutiya people.

Missing
Deal Lieutenant
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PKMKB wrote:

@dimersdaily Now after 20 days internet has stopped working. On contacting them over phone, they are saying that I have got only 20 days validity and not 30 days because gst has been seperately imposed on the intial Rs.1000 which was paid as activation charges. Meaning they have deducted Rs. 180 from my 1 month recharge which is Rs. 499 new plan + 18% gst= Rs. 589 and hence I got less validity.

In all these 20 days, they were bluffing that I will get full validity from 28 September to 28 October. But now from today they are telling about gst drama. This gst thing is being said on calling local complaint number.

On calling to Airtel customer care number, they are saying to email the problem, which I will do but they themselves are not doing anything.

My question is if gst is separately imposed on the activation charges then why not take it at the same time as extra?

Oh sad to hear ths, so many issues.
Sometimes in life simple works become very complicated, and test ur patience.
Long back when I opened ICICIDirect trading account, suddenly they got signature mismatch and application returned and again full process followed which was painful as the nearest ICICI was 20-30kms away. After 30-45 days wait when finally I rcvd sealed code to generate passwd I see that machine print was black and illegible(2letters) again I had to write them email and wait for another 6-7 days for code to arrive in courier… smile

Just recharge again and make peace. So even though 1000/- installation charge is waived off but GST on installation charges are to be paid – new thing learnt here

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Deal Subedar
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caks2006407 wrote:

Oh sad to hear ths, so many issues.
Sometimes in life simple works become very complicated, and test ur patience.
Long back when I opened ICICIDirect trading account, suddenly they got signature mismatch and application returned and again full process followed which was painful as the nearest ICICI was 20-30kms away. After 30-45 days wait when finally I rcvd sealed code to generate passwd I see that machine print was black and illegible(2letters) again I had to write them email and wait for another 6-7 days for code to arrive in courier… smile

Just recharge again and make peace. So even though 1000/- installation charge is waived off but GST on installation charges are to be paid – new thing learnt here

I think when there is no activation charges on taking 3 months plan, then question of gst on that not arises. But I took 1 month Rs. 499 plan. Hence paid 499+ 18% gst = Rs. 589 as plan charges and Rs. 1000 as activation charges. So total I paid Rs. 1589 at the time of booking the connnection on 7th September.

When they took the 18% gst on plan charges, then why not they took the gst on activation charges of Rs. 1000 also at the same time? Doesn’t it already include gst in it? Why deducting it seperately?

I thought I would get good service from them but what I got is bunch of lies and fake promises in these 21 days.

Missing