Beware: McDonalds is stealing money paid by Amazon Pay

Contact Amazon n say order not delivered but money deducted. They will initiate chargeback.

Contact Amazonpay and file A to Z claim.

This Amazon pay issue is also sometime with Airtel app.

Now everytime I wait after clicking, if money deducted from Amazon pay, no need to process again, it shows success in Airtel app also after some time. 

gdeal wrote:

This Amazon pay issue is also sometime with Airtel app.

Now everytime I wait after clicking, if money deducted from Amazon pay, no need to process again, it shows success in Airtel app also after some time. 

But in this case, even after waiting, the order was not placed. McDonalds don't even acknowledge the payment on the order page. Only after paying with Freecharge, they acknowledged payment was made.  

I will try filing chargeback/A to Z claim. Thanks all for the suggestions. So far they are saying "Contact merchant" i.e. McDonalds. Or the call is placed on hold permanently by Amazon and never answered.

Snapz wrote:

Contact Amazon n say order not delivered but money deducted. They will initiate chargeback.

Can amazon do chargeback? I thought only credit card issuer or bank has that power?

hana25 wrote:

Can amazon do chargeback? I thought only credit card issuer or bank has that power?

They, if paid via the 'money' portion (also called the 'Stored Value Account' or SVA).. are a semi-closed wallet system.. as approved by and run under R.B.I. guidelines.

.

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And even if paid from the 'gifts and credits' (gift card) portion of the Amazon Pay balance... Amazon still gives that cushion to break the fall (in case on does tumble).

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I do not know the technical verbiage.

Maybe it is not called chargeback.. but just 'raise a dispute' or may be it is called a 'chargeback'..

...

 .... but working is the same.

.

I even call them up if a relative has had a bad Jugnoo or Uber ride.

Like: hello Amazon, you deducted 75 rupees for paying Uber Inc.

But they did not provide the service.

.

Then some frontline Amazon CSA (customer service associate) bumbles something to the effect

Issue raised by Cx (Customer) 》 noted by CSA 》 being newbie, passed to team leader/ SME (Subject Matter Expert) 》 they fill the form/ e-mail triggered to the PoC 》 the point of contact or the software communicates with the service provider 》 many service providers (especially Swiggy, pharmaeasy type platforms) simply deny ownership and respond to Amazon with: ride was completed/ order was delivered 》 if Amazon accepts their version 》 then litigation continues 》 otherwise Amazon reimburses the Cx.

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Sometimes (oftentimes) Amazon neither gives the Customer the refund, nor releases the money to the other company. (Amazon payments team puts a remark like 'dispute received - dispute settled in favour of buyer' and that way .. Amazon keeps🤯😅 it).

.

At other times, Amazon people issue 'concession' in our account.. even if they are paying the service provider and case is settled in favour of the company.

(The refund, token of apology thus issued is a 'concession' from Amazon's pocket).

https://amazon.in/ap/adam


Principally, I prefer not to give access to the account. Access of Third parties can be revoked by visiting https://amazon.in/ap/adam

hana25 wrote:

Can amazon do chargeback? I thought only credit card issuer or bank has that power?

Yes, its called a to z claims

similar issue faced by me..... had to follow up on email.... got refund after 10 days after following up for three times

gdeal wrote:

This Amazon pay issue is also sometime with Airtel app.

Now everytime I wait after clicking, if money deducted from Amazon pay, no need to process again, it shows success in Airtel app also after some time. 

Same thing happened bro, unnecessarily recharged multiple times

hana25 wrote:

Can amazon do chargeback? I thought only credit card issuer or bank has that power?

Yeah… in my case, Amazon CC said that they will raise chargeback & I got money after 3-4 days.

hana25 wrote:

Can amazon do chargeback? I thought only credit card issuer or bank has that power?

It depends on settlement terms, most probably these payments are not settled instantly to the merchant, so there is a window for amazon to raise disputes. 

Every payment provider can do that but most don't do due to the hassle 

sermon_joshi wrote:

They, if paid via the 'money' portion (also called the 'Stored Value Account' or SVA).. are a semi-closed wallet system.. as approved by and run under R.B.I. guidelines.

.

.

And even if paid from the 'gifts and credits' (gift card) portion of the Amazon Pay balance... Amazon still gives that cushion to break the fall (in case on does tumble).

.

I do not know the technical verbiage.

Maybe it is not called chargeback.. but just 'raise a dispute' or may be it is called a 'chargeback'..

...

 .... but working is the same.

.

I even call them up if a relative has had a bad Jugnoo or Uber ride.

Like: hello Amazon, you deducted 75 rupees for paying Uber Inc.

But they did not provide the service.

.

Then some frontline Amazon CSA (customer service associate) bumbles something to the effect

Issue raised by Cx (Customer) 》 noted by CSA 》 being newbie, passed to team leader/ SME (Subject Matter Expert) 》 they fill the form/ e-mail triggered to the PoC 》 the point of contact or the software communicates with the service provider 》 many service providers (especially Swiggy, pharmaeasy type platforms) simply deny ownership and respond to Amazon with: ride was completed/ order was delivered 》 if Amazon accepts their version 》 then litigation continues 》 otherwise Amazon reimburses the Cx.

.

Sometimes (oftentimes) Amazon neither gives the Customer the refund, nor releases the money to the other company. (Amazon payments team puts a remark like 'dispute received - dispute settled in favour of buyer' and that way .. Amazon keeps🤯😅 it).

.

At other times, Amazon people issue 'concession' in our account.. even if they are paying the service provider and case is settled in favour of the company.

(The refund, token of apology thus issued is a 'concession' from Amazon's pocket).

Hmm.. personally I think they can do that if paid via Amazon pay wallet balance. Don't think they have the power to chargeback to bank without the bank account holder's approval.

Anyways, thanks for your insight 🙂

Read somewhere that for failed transaction merchant needs to refund within 5 days else according to RBI ombudsman, merchant needs to pay fine for per day delay. Someone, who have knowledge in this regard should tell if this is true or not

/* Typical policy of any giant greedy evil multinational billion $ corporation to delay any refund to consumer so they can earn interest on OUR money in their bank account before returning it) */.

Is this true? I always thought that they will have current accounts instead of savings account and that will not yield any interest? Isn't it?

playdime wrote:

/* Typical policy of any giant greedy evil multinational billion $ corporation to delay any refund to consumer so they can earn interest on OUR money in their bank account before returning it) */.

Is this true? I always thought that they will have current accounts instead of savings account and that will not yield any interest? Isn't it?

That's what I read here: https://www.quora.com/Why-do-companies-take-so-...

Sidhu634 wrote:
Read somewhere that for failed transaction merchant needs to refund within 5 days else according to RBI ombudsman, merchant needs to pay fine for per day delay. Someone, who have knowledge in this regard should tell if this is true or not

But how to tackle this? Because when we raise issue on ombudsman they show complaints regarding bank. How to complain regarding merchant?

👉🏼 McDonalds/McDelivery still did not give me refund till yesterday 22nd November and was not even replying any more after acknowledging that refund will be given for failed order.

👉🏼 Yesterday, wrote an email to CEO/MD and top people in Hardcastle Restaurants Pvt Ltd (HRPL), owner of McDonalds India, West region. Received full refund for failed order immediately today. 😄

Lesson learned: be careful of any online orders, be prepared to fight if some issue arises (wrong product, never delivered, money deducted but not refunded) if you don't want to lose money. McDonalds reputation tarnished in my eyes. 

I want to know in case of a repeat incident like this, besides emailing the CEO/owner, who else can we complain to (not wanting to involve the police). Like how for banks' failed transactions, there is RBI so banks can't get away with crap. But for such couldn't-care-less companies, where to complain if we want compensation for them stealing an amount like ₹744 for so many days (technically if it's not in our bank account, we are losing interest on it and they are earning interest on it, very illegal). Do we complain to National Consumer Helpline?

Raise a chargeback. it might take time but eventually you'll get your money. Ask them to show the order details for each transaction. 

harshak9045 wrote:

Raise a chargeback. it might take time but eventually you'll get your money. Ask them to show the order details for each transaction. 

No but I got the money 14 days later instead of 7 days later. Does raising a chargeback give any compensation? They are not allowed by law to hold on to customer's money for so long.

some1anywhere wrote:
No but I got the money 14 days later instead of 7 days later. Does raising a chargeback give any compensation? They are not allowed by law to hold on to customer's money for so long.

Oh once those jerks told me that they've raised a charge back but never did. I've got my money after almost 3 months. 

Yes but for charge backs the laws are different. It can extend up to 90 days. If the payment is not captured then 7 days but if it's captured and they're not able to fulfill the order the PG asks you to wait till 3 weeks and then raise a charge back which has TRT of 90 days. 

They can quote any of the above bullshit rules in your case. So, I highly doubt it. Just to be aware of this scene and glad that you've got your money. 

Most of these brands are too big and too selfish to care for customers including Amazon in few areas. 

harshak9045 wrote:
Oh once those jerks told me that they've raised a charge back but never did. I've got my money after almost 3 months. 

Yes but for charge backs the laws are different. It can extend up to 90 days. If the payment is not captured then 7 days but if it's captured and they're not able to fulfill the order the PG asks you to wait till 3 weeks and then raise a charge back which has TRT of 90 days. 

They can quote any of the above bullshit rules in your case. So, I highly doubt it. Just to be aware of this scene and glad that you've got your money. 

Most of these brands are too big and too selfish to care for customers including Amazon in few areas. 

I see. Well in this case, the payment was successful via Amazon but order not placed. As in the money was received by McDonalds but they didn't act until I complained to the restaurant owner/CEO whose email btw was incredibly hard to find (I only found via LinkedIn because of a browser extension that I found after intensive Google searching). A number of people contacted me on Desidime after this thread saying asking the CEO's email since their money was also stolen by McDelivery service and never returned.