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Consumer court slaps ₹30,000 fine on Flipkart

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Consumer court slaps ₹30,000 fine on Flipkart, OnePlus for selling used phone as brand new
Flipkart and Chinese smartphone maker OnePlus face new troubles in India. The State Consumer Disputes Redressal Commission at Chandigarh has imposed a fine of Rs 30,000 on Flipkart, OnePlus and a mobile phone retailer for selling a used phone as a brand new one.

Details :
(In English) https://www.google.com/amp/s/www.barandbench.co...

(In Hindi) https://www.google.com/amp/s/www.thelallantop.c...

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Generous Generous
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Honestly the fine should be on higher side

Slaps 30k ? sweat_smile

Pro Shopping Friend Pro Shopping Friend
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It was a Pilot Phase by Flipkart to Charge Handling Fees Twice, but it didn't work in Flipkart's Favor.

The State Consumer Commission also found that the customer had been billed twice for Handling Fees. In addition to the phone's cost, the second bill charged ₹49 as "Handling Fees".



Benevolent Benevolent
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OnePlus doesnt even sell on flipkart. Must be some third party seller.

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Helpful Helpful
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Feeling happy for the consumer.
Deal Hunter Deal Hunter
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Customers should always be aware of their rights

Generous Generous
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Honestly the fine should be on higher side

Slaps 30k ? sweat_smile

Generous Generous
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ROD?
Deal Lieutenant Deal Lieutenant
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Slap should have been more tight.

Deal Cadet Deal Cadet
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Agree with you... Fine should be higher... By the way how to check if mobile is used or brand new? 

Deal Cadet Deal Cadet
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It differs from brand to brand and on models too.

I meant if it was ever connected to a network.

If used without internet or telecom signals (say just as a media player or for standalone gaming use) then hardly any conclusive way to know.
Deal Lieutenant Deal Lieutenant
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Flipkart deserves this... They take everything for granted! Money is not high but reputation damage

Pro Shopping Friend Pro Shopping Friend
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It was a Pilot Phase by Flipkart to Charge Handling Fees Twice, but it didn't work in Flipkart's Favor.

The State Consumer Commission also found that the customer had been billed twice for Handling Fees. In addition to the phone's cost, the second bill charged ₹49 as "Handling Fees".



Benevolent Benevolent
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OnePlus doesnt even sell on flipkart. Must be some third party seller.

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Vanguard Vanguard
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How to know if a mobile was used before or is new? If used one looks like new (company refurbished it)? Then by looks, we can't even find any difference

Deal Hunter Deal Hunter
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A new product should not have any physical signs of wear and tear, such as scratches or dents. If you see any signs of wear and tear, it is likely that the product is refurbished. Check the warranty: New products should come with a full manufacturer's warranty 

For Mobile
In your “About Phone” you should see Software Status or just “Status”. Click it. From here you should be able to check your IMEI information. Now compare the two numbers, if they don't match, then the Android phone you're using is not brand new.
Helpful Helpful
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That's not a slap, that's barely a noticeable mosquito bite, maybe at the thick end of one's ankle.

Deal Cadet Deal Cadet
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If someone knows the process of raising complaint in Consumer Court after not getting help with National Consumer Helpline 1415. 

If anybody knows in details process and been through the same process to get justice, please let me know 🙏🏻

Generous Generous
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Flipkart is not authorised seller for OnePlus.

Only Amazon, Croma, Reliance, Vijay sales

Deal Subedar Deal Subedar
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Then another case for flipkart? sweat_smile

Generous Generous
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One plus should also file a case too on the random sellers and Flipkart as they're not an authorised seller and ruining their brand by selling second hand products as new.

Deal Lieutenant Deal Lieutenant
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Slaps? its more of a "Jaadoo ki Jhappi" seeing the amount joy

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