Croma Fraud

Ask for the reason why it is being returned?

And if return is confirmed keep track for refund 

P_A_N_K_A_J wrote:

Ask for the reason why it is being returned?

And if return is confirmed keep track for refund 

Croma Is saying please wait till delivery date, they extend delivery date every time and asking to wait. i already told them to check bluedart site but they are saying don't worry we will help and wait till delivery date

If this is fraud. Flipkart/Amazon doing this fraud intentionally. 

Smiling wrote:

If this is fraud. Flipkart/Amazon doing this fraud intentionally. 

Atleast FK Amazon Refund the money instantly if they are not going to deliver the item

They are just extending dates of delivery and now showing rto after reaching city

Roro1305 wrote:


Atleast FK Amazon Refund the money instantly if they are not going to deliver the item

Smiling wrote:

Instantly? Once I ordered the Washing machine from flipkart after reaching the final destination they increased the delivery date.  after 2 months they cancelled and initiated a refund. 

Never happened with me though, still i know flipkart might do this kind of activity, still amazon is best in terms of service, still waiting if someone faced this issue earlier 

Croma is known to take weeks to process refunds (even for order cancellations prior to  shipping). Nothing to worry, just report it once and wait for refund. If you don't receive it within 2/3 weeks from order date, dispute the transaction with the bank / cc issuer

getready wrote:

Croma is known to take weeks to process refunds (even for order cancellations prior to  shipping). Nothing to worry, just report it once and wait for refund. If you don't receive it within 2/3 weeks from order date, dispute the transaction with the bank / cc issuer

Ok Brother, thanks , but still dont know why they returned back to shipper

Maybe damaged in transit , price error or many internal reasons . 

saymyname78 wrote:

Maybe damaged in transit , price error or many internal reasons . 

Not price error, at around 15k ,iffalcon 43 inches is available.

Roro1305 wrote:
Not price error, at around 15k ,iffalcon 43 inches is available.

4k?

MrKool_JJ wrote:
4k?

yes

Roro1305 wrote:
yes

I guess there was a similar deal on Jiomart too...

MrKool_JJ wrote:
I guess there was a similar deal on Jiomart too...

ya but it wont deliver to my address in patna, any other good tv deals now??if you can suggest

Roro1305 wrote:
ya but it wont deliver to my address in patna, any other good tv deals now??if you can suggest

Checkout Samsung crystal neo series under 25k...

They are trusted fraudster. Just get your money back by hook or crook and don’t use croma again

saymyname78 wrote:

Maybe damaged in transit , price error or many internal reasons . 

My order wasn’t price error. Mobile was returned and croma even failed to provide RRN even after multiple follow ups.

Thankfully I paid through citi cc and they are good with chargeback and I got my money back 

I had purchased AC from croma then cancelled & ordered another one. I had to wait around 20 days for refund of the cancelled order. Croma customer care is totally unprofessional, they don't know how speaks with customers. I will never shop on croma even I am getting very good discounts. For piece of mind just shop with Amazon, flipkart.

Mufasa wrote:
I had purchased AC from croma then cancelled & ordered another one. I had to wait around 20 days for refund of the cancelled order. Croma customer care is totally unprofessional, they don't know how speaks with customers. I will never shop on croma even I am getting very good discounts. For piece of mind just shop with Amazon, flipkart.

Ya, after this much negative comments about croma, i am worried about my refund now, i paid via hdfc cc , hope i get my refund back 

Smiling wrote:

If this is fraud. Flipkart/Amazon doing this fraud intentionally. 

Lemme share my experience with refund process of Samsung Shop.
I ordered a Samsung mobile on 16th October Last year and cancelled it immediately after I noticed that discount was not applied.

Samsung support assured me that the refund would be processed by 18th October.

To my surprise the phone was shipped on 18th Oct (even after cancelling it immediately on 16th Oct).

I regularly contacted them on twitter email, chat, toll free number all of them had fake assurances. And they asked me to wait for 48 hours after every 48 hours.

21st Oct they barred me on their toll free number. (No contact to human support )

On 22nd I was told that refund was processed. (All fake)


Till 31st I was trying to get my refund. 

I finally got my refund on 7th Nov, refund was actually processed on 2nd Oct. 

All my mails calls and escalations were futile. Samsung shop does things at its own pace and whims.
I avoid samsung shop since then. 😶

Roro1305 wrote:


Atleast FK Amazon Refund the money instantly if they are not going to deliver the item

Lmao,
Amazon didn't even bother to refund mine for a good 30 days after getting the item.
on confronting them, they said you didn't ask so we haven't refunded.

Smiling wrote:

Instantly? Once I ordered the Washing machine from flipkart after reaching the final destination they increased the delivery date.  after 2 months they cancelled and initiated a refund. 

Agree. Flipkart sometimes acts whimsically. They keep postponing delivery date. Products get stuck in their hub for month and customer support grievance team etc are helpless in front of their logistics team.

Amazon is overall more reliable and better, but I have had few bad experience with them as well (only Sujata chutney maker sent instead of Sujata JMG. Seller was Cloudtail India )

irajnish wrote:
Lemme share my experience with refund process of Samsung Shop.
I ordered a Samsung mobile on 16th October Last year and cancelled it immediately after I noticed that discount was not applied.

Samsung support assured me that the refund would be processed by 18th October.

To my surprise the phone was shipped on 18th Oct (even after cancelling it immediately on 16th Oct).

I regularly contacted them on twitter email, chat, toll free number all of them had fake assurances. And they asked me to wait for 48 hours after every 48 hours.

21st Oct they barred me on their toll free number. (No contact to human support )

On 22nd I was told that refund was processed. (All fake)


Till 31st I was trying to get my refund. 

I finally got my refund on 7th Nov, refund was actually processed on 2nd Oct. 

All my mails calls and escalations were futile. Samsung shop does things at its own pace and whims.
I avoid samsung shop since then. 😶

Why can’t they operate normally? No one is expecting miracle support from them but order delivery/replacement/refunds also is a headache now. 
best solution is to get amex card and shop and have good sleep. 
anyway croma inside folks are professionally trained but refund replacement or warranty claims (on croma brand products ) are such a pain in the ass from offline stores as well. 

In Digital World poor customer can pay at a click of button and amount debit immediately , but business house for refund if any will take 15 -20 - 30 days. They spent so many money on Ad but will not correct this system.

Roro1305 wrote:


Atleast FK Amazon Refund the money instantly if they are not going to deliver the item

no i received after 35 days after so many reminder because bluedart change tracking no for return item so amazon not catch this and always shoe return tom seller even item delivered to seller

Roro1305 wrote:
Ya, after this much negative comments about croma, i am worried about my refund now, i paid via hdfc cc , hope i get my refund back 

You will get the refund but croma will not initiate the refund unless the item is returned to their warehouse.

Smiling wrote:

If this is fraud. Flipkart/Amazon doing this fraud intentionally. 

It's their HOBBY

Kya dekh liya....i was going to order a phone from croma and unfortunately it isn't available anywhere ....i guess i don't have other option....DARR KE AAGE JEET HAI