I placed an order on croma today using GVs. The order didn't get processed and the GVs balance is now showing as 0.
While applying GVs, I'm getting error as Card deactivated. Zero balance.
How long does it take the card to be reloaded back in such cases?
I spoke with the customer care and the representative said that they can confirm only after 4 hrs of placing order.
Something similar happened to me. The amount was deducted from the card but the order not processed. CC said they can confirm after 4 hours so waiting... happened something like this for the first time. Hope for the best 😒
shivampancholi50 wrote:so when did u get the amount back?Something similar happened to me. The amount was deducted from the card but the order not processed. CC said they can confirm after 4 hours so waiting... happened something like this for the first time. Hope for the best 😒
they'll ask u to mail their support team.
[email protected] croma. com
You’ll get auto refund within a few days.. if u used multiple gvs you’llget a single gv of all gvs combined..
YoYoDesiBeat wrote:You’ll get auto refund within a few days.. if u used multiple gvs you’llget a single gv of all gvs combined..
croma should revamp their refund process and make it easier for customers
22sumit wrote:I called and they said that the transaction is still not shown. They raised the complaint and asked to wait 24-48 hours, the usual
they'll ask u to mail their support team.
[email protected] croma. com
shivampancholi50 wrote:contact them on twitter and also send a mail
I called and they said that the transaction is still not shown. They raised the complaint and asked to wait 24-48 hours, the usual
shivampancholi50 wrote:just for tracking, I'm also in same boat as you.
I got the complaint number as well. Is this required? (I'm assuming you have previous experience).
YoYoDesiBeat wrote:how long do they take for refund? They've given a timeline of 4-5 days. Can I expect it to be done before that.You’ll get auto refund within a few days.. if u used multiple gvs you’llget a single gv of all gvs combined..
shivampancholi50 wrote:
I got an email that a refund is initiated and should be credited back in 5-7 business days.
To pinpoint the issue, did you place the order on croma.com or TataNeu?
Tata neu
shivampancholi50 wrote:I've placed order in past and didn't face this issue. Maybe coz I used the 500 off on 2500 GV from croma received on whatsapp and the order was not processed after payment.
Ah, I think that might be the issue of the order not being processed. We'll need more data of course but I think there are Croma order issues when placed from Tata Neu
22sumit wrote:😄I used the same type of voucher.
I've placed order in past and didn't face this issue. Maybe coz I used the 500 off on 2500 GV from croma received on whatsapp and the order was not processed after payment.
shivampancholi50 wrote:I've seen a thread here on similar lines, so eventually that GV is a bait
😄I used the same type of voucher.
I talked with Tata Neu support and she said using vouchers should not cause any issues but did not share if there is any specific ongoing issue on their end. We can only wait, I guess!
1- Mail to croma customer care it will take 7-10 days for refund.
2- croma has stopped giving replacement of new gvs they will activate earlier gvs only.
3- mail them every 1-2 days then only they will work.
Gujjubhai99 wrote:thanks for the instructions1- Mail to croma customer care it will take 7-10 days for refund.
2- croma has stopped giving replacement of new gvs they will activate earlier gvs only.
3- mail them every 1-2 days then only they will work.
