DBS Bank reported wrong savings account interest in AIS under SFT

70°
Deal Captain
undertaker007

Hello Dimers,

DBS Bank reported wrong savings account interest in AIS under SFT.

What is the procedure to correct it?

I have called DBS customer care and explained the detail. They have asked to send the info in mail and attach the screenshot of SFT info. I have sent mail.

Anything else needed to be done from my side?

Will the bank rectify the info after checking internally?

Will it reflect in my AIS after bank corrects it?

Anyone else faced this issue before?

My interest amount is less than 1000. They have reported it as greater than 5L (I have no idea from where they picked this info).

I had FD too which is showing correct amount I think.

Please share your views.

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21 Comments  |  
6 Dimers
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Commentator Commentator
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ideally banks/post office/companies would start reporting the details to IT from mid May and should complete by June first week and its advisable to start preparing your ITR from July first week so that you don't miss out any income reported in AIS, in your case you can have your amount (less than 1000) entered in ITR and in AIS you have the option to accept/reject the transaction where you can reject it and in comments mention the details.

Click on Optional under Feedback and select Information not correct (choose reason accordingly to your case)

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Deal Captain Deal Captain
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Thanks bro

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Helpful Helpful
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Mail DBS and claim the bank account.

Deal Captain Deal Captain
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Sent mail.

Waiting for reply.

Will update here once I get any reply

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Deal Cadet Deal Cadet
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Same issue in my case also.. they have shown 1.53lakh as savings interest..any update in your case?

Deal Captain Deal Captain
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I got below reply from DBS bank on 6th June:

Thank you for banking with digibank by DBS.
This is regarding the email sent by you on 04 Jun 2024.
We would like to inform you that we are working towards resolving
your query and will provide you with an update either via email or phone
by 15 June 2024.
We sincerely thank you for your patience and regret any inconvenience caused.


Yesterday I received sms saying "Your Interest Certificate is ready". But I am unable to download the interest certificate for FY 2023-24 via App/Web.

I will update once I get any reply.

Deal Cadet Deal Cadet
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In AIS, has the amount been corrected?

Deal Captain Deal Captain
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Not corrected yet.
Deal Cadet Deal Cadet
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To which email id you have sent the mail?

Deal Captain Deal Captain
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[email protected]
Deal Cadet Deal Cadet
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I received the interest certificate, total interest is only 2801

Deal Captain Deal Captain
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Oh ok. Still I am not able to open my interest certificate.  Need to wait till Tomorrow.  Please send mail and follow as you have interest certificate available for u

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Finance Mentor Finance Mentor
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Ais info started to mess again. 

If you apply in bhni category in ipo for 10 lakh then ais show purchase of shares for rs 10 lakh even though shares are not alloted. 

They simply can't able to handle these bulk ais info. Messing info every year. 

Deal Captain Deal Captain
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  @asamjadh670 Issue got resolved. Got below mail from DBS:

Thank you for banking with digibank by DBS.

This is with reference to your service request number IN-SR-, wrong interest updated on AIS portal.

We regret to inform that Interest income earned on your savings account for the FY 2023-24 is reported wrongly in AIS statement of Income tax Portal.

This issue has been identified immediately, and correct amount has been reported to Income tax department on 05th June 2024.

We are still awaiting response from IT Department to get the corrected amount reflect in AIS statement, which will happen in due course.

However for your tax filing we certify that the interest paid on your savings account during the 2023-24 is :

REPORTED ON

ACCOUNT NUMBERS

ACCOUNT TYPE

INTEREST AMOUNT

05-06-2024

*******************

Digi savings

862

We sincerely regret for the inconvenience caused.


AIS is showing correct info now. I have verified it.


Deal Cadet Deal Cadet
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Same reply received yesterday. Now I checked AIS, and corrected value is showing
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