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Disastrous Daikin AC cooling experience

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Deal Cadet
yogobit460

Daikin 1.5 Ton split inverter AC installed on 7 April started facing cooling issues since third day of operation.

On third day 16 April post cooling room AC seemed to stop working suddenly at 40 mins & then released hot air twice & then when restarted it started with reduced cooling

19April 

Engineer Yeakub Ali came & inspected both indoor &

outdoor units.

He concluded parameters were ok & was unable to

diagnose the exact reason for cooling being dissatisfactory

He discharged some gas saying pressure was 170 & he

reduced it to 150 for optimal cooling.

This despite the AC chilling room in 20 minutes for the first two days .

Before leaving he informed he would consult with senior

engineers.

Now I observe

not only cooling but even fan speed has reduced & is not

blowing at high speed even at level 5. It seems as if the fan

speed is not increasing despite increasing it on remote.

I received a call from service center representative

informing that my AC is ok & under observation.

This despite Engineer agreeing that there was absolutely

negligible cooling & me informing him that there is no room for further observation as it's crystal clear that AC is not cooling.

I was also told that AC maybe struggling to cooldown room due to excessive heat & room size.

I don't agree as this same room was cooled down in 10

minutes on the day of installation done during midday

20 April

Senior Engineer visited & conceded there was no pressure above normal limits & that during high temperature it is normal for gas pressure to be showing higher & during evening it would show around 130

He checked both indoor & outdoor & then measured & said pressure is still 170

How come pressure is still 170 despite Engineer releasing gas?

Also then was Engineer lying when he said he reduced pressure to 150?

He also conceded every parameter is ok except the air throw from indoor unit which is only 18.9 after AC running for 20 mins instead of 12 degree

He is also saying since the temperature is now 41 degree for past few days hence AC is not being able to handle the extreme load

Also room size is around 200 square feet which is putting stress on 1.5 ton AC .

Final conclusion

Asked me to wait for temperature to drop below 40 degree for Daikin to start cooling properly

Seems I am stuck with a faulty AC in less than 2 weeks of installation as Daikin is shifting blame to 40 degree temperature + room size being too big for a 1.5 ton AC

Also Daikin doesn't reply to emails sent to [email protected]


Top Comments
Deal Brigadier Deal Brigadier
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buy Voltas ac best price best ac overall and service also good

Post Tycoon Post Tycoon
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What i have obseeved w.r.t my experience on LG.. most of the times product is fine.. but technicians are at fault who dont do proper installation.. and since my ac was covered with full warranty for first year.. gas needed to be filled atleast 3 times within first year.. and this was covered by warranty..

When you call them you have to monitor them closely and ask them what they are doing.. do not allow them to really touch any valves.. as i have seen some cases.. they intentionaly discharge gas or loose the valves for one more service request.

Flame Flame
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Day by day it's really becoming difficult to trust on any mechanic/ engineer/ technician. ( Not pointing to real engineers, just these so called technician)


They overcharge

Make your product faulty

Inexperienced

List goes on

63 Comments  |  
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Deal Brigadier Deal Brigadier
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buy Voltas ac best price best ac overall and service also good

Deal Captain Deal Captain
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Lg , Samsung, carrier plus1 plus1

Many commented Daikin is also good.

Looks like your product is faulty, tell them to replace immediately.

Deal Cadet Deal Cadet
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Flipkart replacement date expired 13 April. Issue started on 16 April
View 9 more replies
Benevolent Benevolent
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check voltage. inverter works on any voltage, but efficiency reduces. 

Community Angel Community Angel
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Efficiency remains same checked at 110 voltage same appliers drawing same amps, performance beauty of inverter technology 

Tech Guru Tech Guru
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200 sq feet room needs 2 Ton AC bhai. High ambient temperature+ large room+ low power machine = less/ no cooling 

Deal Lieutenant Deal Lieutenant
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True.

I have 1.5 Ton Spilit AC from IFB installed in a 80 sq. feet room. and the same model is installed in 120 sq feet room.

No issues till now. I live in a city where temperature now a days is approx 42 during 2-4 PM

Savings Mentor Savings Mentor
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Inverter compressor ACs are a new technology and some models give issues over time, maintenance cost rises. Regular split AC and wait for kinks in inverter compressor AC technology to be ironed out

Community Angel Community Angel
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Regular split AC price has not much difference almost same to same and what about high power consumption?

Inverter  ACs can be run at 30° to save more electricity with mild cooling, but Non-inverter can't save money at the same settings as it will start and stop again and again with full speed + starting jerk 

View 7 more replies
Community Angel Community Angel
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Why you purchased Daikin? While most of the users recommended Panasonic?

Deal Cadet Deal Cadet
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Looking at this detailed comparison

View 6 more replies
Post Tycoon Post Tycoon
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What i have obseeved w.r.t my experience on LG.. most of the times product is fine.. but technicians are at fault who dont do proper installation.. and since my ac was covered with full warranty for first year.. gas needed to be filled atleast 3 times within first year.. and this was covered by warranty..

When you call them you have to monitor them closely and ask them what they are doing.. do not allow them to really touch any valves.. as i have seen some cases.. they intentionaly discharge gas or loose the valves for one more service request.

Flame Flame
Link Copied

Day by day it's really becoming difficult to trust on any mechanic/ engineer/ technician. ( Not pointing to real engineers, just these so called technician)


They overcharge

Make your product faulty

Inexperienced

List goes on

View 1 more reply
Deal Cadet Deal Cadet
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I would suggest . run the ac at night full blast at 16c to check ac is faulty or not.   means room should get chilled within 30 min to 1 hour. 

since you have big room you should have bought higher tonnage ac instead of paying daikin extra premium.

Deal Cadet Deal Cadet
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I hit the power chill button & it is still unable to cool forget chill after 30 mins

View 10 more replies
Deal Newbie Deal Newbie
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https://www.daikinindia.com/cont...us

Enter your pincode to find your service escalation and mail them the complaint.

Further attach their rely to National Consumer helpline portal.

Unfortunately I guess your issue won't be resolved quickly by daikin. Maybe try to complaint and get paid for deficiency of service

Deal Cadet Deal Cadet
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Complain where, url?

Benevolent Benevolent
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If you are expecting that room temperature would come down to 12 deg C with a 1.5 ton AC, that's not possible with outside temp > 40 deg and room size 200 sq ft. Anyways u should maintain a room temperature of not less than 25 deg when outside temp is> 40 deg for health reasons.

I bought a Daikin 1.8 ton AC for a 200 sqft room, but Daikin staff refused to install it saying it is too less capacity for this size and heat load. They said atleast 2.2 ton AC is reqd. Eventually I had to return that AC

Deal Cadet Deal Cadet
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It's not possible for room temperature to come down to 12 degrees when the lowest temperature on remote is 18 degrees.

For the room to come down to 18 degrees which is the temperature on which engineer checked the air throw from IDU front grill has to be 12 degrees which is what he said

I got exceptional cooling from samsung 5 star split aluminium condenser AC for 10 years from 2011 to 2020 when gas finally leaked so I know that 1.5 ton AC easily chilled my room in 20 mins.

Even this Daikin worked well for 2 days before faltering on third day.
I always start on 24 degrees & increase it by 2 degrees to 28 degrees .
At 24 degrees this Daikin was chilling room in 20 mins.

Pro DealBaba Pro DealBaba
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- @Rosh_0007 u bought diakin?

Beacon Beacon
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Does we get any non inverter AC in the market now ? I was looking for non inverter AC 3 years ago but didn’t find any cheaper one compare to inverter one else I would have definitely bought non-inverter. Light bill is anyhow no issue due to Roof top solar.
Deal Cadet Deal Cadet
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You touched a raw nerve, didn't even get solar approval from provider more than a month now.

How much solar plant capacity ?

How much is it producing?

What's your daily unit consumption?

View 1 more reply
Generous Generous
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is it Flopkart again?

Deal Cadet Deal Cadet
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Yes

Deal Cadet Deal Cadet
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Yesterday, I was at this shop, and I was surprised at how good the cooling inside the shop was.

I wanted to know what brand of air conditioner it was since it was performing very well. I looked on the blower unit and It was Daikin. I remembered reading this thread on this forum.

The blower unit was very quiet and performing very well at that place, and it was very hot outside too.

I assume they are trying to get away with the excuse that your unit is not performing well because it is very hot outside, which is not valid.

Deal Cadet Deal Cadet
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I paid 4.5 k extra thinking Daikin is premium brand & makes heavy ODU with double jacket on compressor.


But now Daikin has abandoned me at peak of summer. This is just pathetic . If their AC can't even handle 41 degrees then why do they market cooling at even 52 degress

Freebie Finder Freebie Finder
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There could be many reasons that a new AC is not cooling as expected, maybe installation wasn't done properly or gas/outdoor unit issues. You should have tested it properly before closing the replacement or returning window. 

Now try to escalate this issue with Daikin and ask them to check thorouly this issue, complaint to them on twitter as well.

Generous Generous
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I think it is either an installation issue or defective product.

I've an LG 1.5ton 5star split AC, bought last year, which is working just fine in summer of Rajasthan at 40+ temp, that too in a ~190sqft room.

Yes, it takes a bit more time to cool entire room, like 8-10 more mins as compared to identical 1.5t AC also installed in another 140sqft room. But once cooled, its all good.

If those service people are blaming on room size, they're lying, because all that can hamper is cooling time & a bit more electricity bill, not the cooling capacity or air throw of AC itself. You generally need higher tonnage if:
1. room height is more
2. lot of metal furniture is present

41deg outside temp or 200sqft room CANNOT result in negligible cooling or less air throw when you stand in front of AC.

As suggested by others, escalate it to all possible levels with Daikin along with social media. If nothing works, then consumer forum.

Deal Cadet Deal Cadet
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The Engineers have said that air throw from indoor unit blower is 18.9 degrees instead of 12 degrees since heat load is too much ambient temperature being high 41 degrees & room size being 200 feet + 

Now I received mail from ASM saying issue is resolved

1000101206

Here's the report

https://drive.google.com/file/d/1Si_esI01ZsHQH5...


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