Error in ICICI Amazon card KYC

64°
Deal Captain
7H4NO5

I have applied for ICICI amazon cc but not able to complete video kyc due to some error since 2 weeks (something went wrong). I am trying during working hours. Please see the attached screenshot. I have checked from laptop and mobile in different browsers. All required permissions are allowed to the browser and site (pop-up, redirect, camera, mic and location)

Did anyone recently complete the video kyc successfully?

https://cdn0.desidime.com/attachments/photos/743753/original/image_2.png?1644946515


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Deal Subedar Deal Subedar
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my physical kyc is done 20 days ago but no update 😄😄 still on documents verification 😄😄

Deal Subedar Deal Subedar
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This alert is from the Icici backend, not from the browser. It seems there is some code error from their side. If you’ve cleared the cache and tried in incognito, I would suggest you contact CC with this screen capture.

Deal Captain Deal Captain
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TempAcc wrote:

This alert is from the Icici backend, not from the browser. It seems there is some code error from their side. If you’ve cleared the cache and tried in incognito, I would suggest you contact CC with this screen capture.

Once they called me for kyc verification, I told them about the error but no solution given. Can I contact them through email or twitter. Please provide email id if possible.

Deal Subedar Deal Subedar
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7H4NO5 wrote:

Once they called me for kyc verification, I told them about the error but no solution given. Can I contact them through email or twitter. Please provide email id if possible.

As far as I know, they discontinued direct mail support. You’ll have to initiate a direct chat and eventually request a call.

Deal Captain Deal Captain
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7H4NO5 wrote:

Once they called me for kyc verification, I told them about the error but no solution given. Can I contact them through email or twitter. Please provide email id if possible.

contact through twitter you will mostly get directly possible response 

Deal Captain Deal Captain
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@sauravDD Thank you. I contacted through twitter. They cancelled the application after few days and I applied again. Completed video kyc 2 weeks ago. Today they approved the card without any further verification.

Deal Captain Deal Captain
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I don’t have account with ICICI. So can I access the card through ICICI app? How much time does it take to reflect the card in amazon app?

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