Flipkart asking address proof for return

Deal Newbie
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ID proof sorry not address.

To help you with your return request, please share a copy of either Aadhar (both sides) or PAN card by replying to this email within the next 48 hours . Please ensure that the information on your photo ID should match the details on your recent order(s).

We will be validating the ID proof shared by you through a third-party service provider. Please provide your consent to Flipkart for use of the identity proof that will be provided by you for the purpose of authenticating the Flipkart Account. Please share the below clause in the email reply along with the photo ID so we can work on your request.

“I give my express consent to Flipkart for collection, use and/or disclosure of my information provided in this email and the documents attached hereto for the purpose of authenticating my Flipkart Account”

Here are a few tips to ensure a clear photo of the ID card:

Place the ID on a dark surface
Use sufficient, natural lighting instead of a flash. It’s best if the photo is taken during the daytime- Take photo as directly above the ID as possible. Please ensure that your shadow does not cover your ID
All four edges of your ID should be visible within the image
All details on ID should be clear & legible.

ID proof sorry not address.

18 Comments  |  
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Give them what is the issue here? tell full story not half

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caks2006407 wrote:

Give them what is the issue here? tell full story not half

Why should I submit ? I have not done anything wrong

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Sailaxman_K wrote:

Why should I submit ? I have not done anything wrong

You are asking money from FK here (refund)
As per law KYC kicks in …I am assuming you brought some stuff on COD.

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kuch to gadbad hai daya what is the item you re trying to return

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Sailaxman_K wrote:

Why should I submit ? I have not done anything wrong

No one does any wrong atleast from one’s perspective. And if you have the question why should you submit, I suppose you should have the answer.

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Value of the product? And what is the product?

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op from how many account how much u looted fk???

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They did same to me a month ago. I was trying to return a sweatshirt and they asked me id proof and only after submitting the proof they picked up the item.

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RaviKhanna wrote:

They did same to me a month ago. I was trying to return a sweatshirt and they asked me id proof and only after submitting the proof they picked up the item.

How many returns you have made from that account?

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King_123 wrote:

How many returns you have made from that account?

Quite a lot but i order a lot from Flipkart. If i order 10 items then i return atleast two of them because of various reasons like size issue or damaged product or used product. Couple of months ago i ordered four karanchi bakery biscuit pack and two were delivered and after opening them i found that packets were fine from outside but plastic wrap was torn and bad odour was coming from them so basically flipkart cheated me and sent me used or returned biscuits but i didn’t return them but i cancelled other two orders of karanchi bakery and maybe that’s why next time they asked me id proof. Flipkart sent used or returned biscuits to me and that too in corona time.

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RaviKhanna wrote:

Quite a lot but i order a lot from Flipkart. If i order 10 items then i return atleast two of them because of various reasons like size issue or damaged product or used product. Couple of months ago i ordered four karanchi bakery biscuit pack and two were delivered and after opening them i found that packets were fine from outside but plastic wrap was torn and bad odour was coming from them so basically flipkart cheated me and sent me used or returned biscuits but i didn’t return them but i cancelled other two orders of karanchi bakery and maybe that’s why next time they asked me id proof. Flipkart sent used or returned biscuits to me and that too in corona time.

Oh even I was tempted to order the same but finally dropped b’cos biscuits and other food items come crushed to my place. Good point u raised.
They can ask for ID proof while opening a/c, why all fuss later.
Asking ID proof for Karachi biscuit packs return is certainly ridiculous

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Product : Catwalk Women Multicolor Heels
https://dl.flipkart.com/dl/catwalk-women-multic...

Never returned a product in my account…

Just 100rs refund from recent 1000off coupon before bbd.( 1000rs off instead of 10% something)

All orders were prepaid, never ordered COD ( if ordered I paid it after shipping).

Still asking proof

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RaviKhanna wrote:

Quite a lot but i order a lot from Flipkart. If i order 10 items then i return atleast two of them because of various reasons like size issue or damaged product or used product. Couple of months ago i ordered four karanchi bakery biscuit pack and two were delivered and after opening them i found that packets were fine from outside but plastic wrap was torn and bad odour was coming from them so basically flipkart cheated me and sent me used or returned biscuits but i didn’t return them but i cancelled other two orders of karanchi bakery and maybe that’s why next time they asked me id proof. Flipkart sent used or returned biscuits to me and that too in corona time.

Wondering what is a ‘used biscuit’? You mean someone put it in their mouth, took it out again, repacked and sold? grinning

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Sudarshan61 wrote:

You are asking money from FK here (refund)
As per law KYC kicks in …I am assuming you brought some stuff on COD.

There is no law for requesting id in case of returns. FK does it intentionally to secure Personal Data/IDs of individuals in lieu of returns
Remember Ambani’s words, “Data is the new Oil” ?

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Sailaxman_K wrote:

Why should I submit ? I have not done anything wrong

You have no choice, you just need to do what they want.

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cocay wrote:

There is no law for requesting id in case of returns. FK does it intentionally to secure Personal Data/IDs of individuals in lieu of returns
Remember Ambani’s words, “Data is the new Oil” ?

That data what he meant was internet data and not personal data.

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In the name of sale Flipkart is habitual in selling Used, refurbished products as brand new,
Many times I have received used and damaged products from flipkart

Missing