Flipkart new replacement policy for electronics

You are late in noticing this. It has implemented since its big billion sale.

">Flipkart new replacement policy

superdesi wrote:
You are late in noticing this. It has implemented since its big billion sale.

Oh yeah, may be I was little out of the sale party this year😅. This was my first electronics order from Flipkart this bbd. 

I remembered this policy for expensive mobiles but little shocked that they have implemented same to cheap Electronics products too.

Any idea/trick to return such products in this case as I am stuck now?

Nevermind, thanks for the info.

superdesi wrote:
You are late in noticing this. It has implemented since its big billion sale.

No bro.. it's the same since January.. I ordered realme buds.. got defective.. 1 was not working.. they told me go brand customer care.. i was shocked to hear this.. but i don't want that hassle.. So later on i tried the damaged way instead of defective.. and after long hassle on calls they replaced it..

I ordered a women's dress and received totally different dresses which was torn and damaged. I raised return and refund request 2times. Both time return got cancelled. On 1st attempt return delivery person didn't even called neither showed up and it was marked as return cancelled. 2nd attempt delivery person came checked to the product and said product mismatch and cancelled return.

Now what can I do? seller sent different dresses and I am raising return request for the same reason and the nonsense delivery person rejecting the request. 

Complained to Cc on call, they opened a pickup request 3rd time let's see and hope I do not get the same idiot delivery person knocking on my doorstep tomorrow again.

Is it new type of scam from FK?

Everything is a hassle with flipkart now. Better buy from Amazon or offline to avoid this mental harrasment.

We should stop use Flipkart.. jyda nashe me rhta hai FK aaj kl

sauravDD wrote:

We should stop use Flipkart.. jyda nashe me rhta hai FK aaj kl

Its all about to stopping misusers taking advantage of old policy, if ur concern is genuine u can contact flipkart via twitter they will help u by manually placing replacement/refund anything, most people here or social media are hiding fact or telling half truth and they think they keep cheating Flipkart or amazon, flipkart/amazon is also bound to take care of seller interest, refund and replacement policy going to be tigher in a coming day as customer base is getting higher day by day, all that flipkart is doing only closing the loophole in their return/replacement policy which may be bit harrassment for some genuine customer at some stage, even though they can raise their issue, twitter is one of the most effective, genuine and fast resolution.

Nomad wrote:

I ordered a women's dress and received totally different dresses which was torn and damaged. I raised return and refund request 2times. Both time return got cancelled. On 1st attempt return delivery person didn't even called neither showed up and it was marked as return cancelled. 2nd attempt delivery person came checked to the product and said product mismatch and cancelled return.

Now what can I do? seller sent different dresses and I am raising return request for the same reason and the nonsense delivery person rejecting the request. 

Complained to Cc on call, they opened a pickup request 3rd time let's see and hope I do not get the same idiot delivery person knocking on my doorstep tomorrow again.

Is it new type of scam from FK?

U can't do more, if u try then ready for account suspension

Btw even if u get replacement for this buds pro u will get defective pieces only, check recent reviews

Nomad wrote:

I ordered a women's dress and received totally different dresses which was torn and damaged. I raised return and refund request 2times. Both time return got cancelled. On 1st attempt return delivery person didn't even called neither showed up and it was marked as return cancelled. 2nd attempt delivery person came checked to the product and said product mismatch and cancelled return.

Now what can I do? seller sent different dresses and I am raising return request for the same reason and the nonsense delivery person rejecting the request. 

Complained to Cc on call, they opened a pickup request 3rd time let's see and hope I do not get the same idiot delivery person knocking on my doorstep tomorrow again.

Is it new type of scam from FK?

Mail escalations team. The same is happening with amazon too.. delivery agents being too dumb to understand that the product customer is trying to return will be obviously different for mismatched product deliveries (Refer)

escalations @ flipkart .com

Boycott Flopkart

bankipad wrote:
Its all about to stopping misusers taking advantage of old policy, if ur concern is genuine u can contact flipkart via twitter they will help u by manually placing replacement/refund anything, most people here or social media are hiding fact or telling half truth and they think they keep cheating Flipkart or amazon, flipkart/amazon is also bound to take care of seller interest, refund and replacement policy going to be tigher in a coming day as customer base is getting higher day by day, all that flipkart is doing only closing the loophole in their return/replacement policy which may be bit harrassment for some genuine customer at some stage, even though they can raise their issue, twitter is one of the most effective, genuine and fast resolution.

Previous month On Swiggy/BPCL/hpcl gv more discount was offered later all was cancelled more than 30-40 GV (30-40 order) and they also count this as our fault then if u complaint they will block account (i just raised one issue why order delayed and after two days all electronic item getting instan cancelled -earphone/memory card/pendrive etc)

Getting a free return/replacement had never been our right. Its the policy opted by online marketplaces to lure customers into preferring them over other online & offline partners. You can still get replacement via service center but only in the cases of DOA and if their technicians are unable to fix this issue

RealMe claims they got "Free pickup & drop repair" service country-wide for their mobile phones. Contact their twitter/chat support or via email/phone and convince them to arrange a pickup of your faulty device (Quote the FK's return policy and your devicee age*)

service @ realme.com
1800 102 2777

Pickup&Drop Repair Service

PS: They will only replace if the tws turn out to be defective based on their regular service checks

sauravDD wrote:

Previous month On Swiggy/BPCL/hpcl gv more discount was offered later all was cancelled more than 30-40 GV (30-40 order) and they also count this as our fault then if u complaint they will block account (i just raised one issue why order delayed and after two days all electronic item getting instan cancelled -earphone/memory card/pendrive etc)

mine also got cancelled, I got a refund also for the same as others without complaining, it was due to a server issue/glitch/error. and about the electronic product getting cancelled, they can do that or place restrictions/limits at any point in time as this is their platform and for this cancellation, they issue a refund themself impact they issue compensation also which I myself got many times like others, (actually, I place an order which has price error just to get compensation) try to understand the concept bro placing an order does not make u a misuser, it is the placing of a fake refund/replacement that flags u as fraud

Knilpatel wrote:
Btw even if u get replacement for this buds pro u will get defective pieces only, check recent reviews

That's why i want to return them but all my shots at Flipkart are failing😣

getready wrote:

Getting a free return/replacement had never been our right. Its the policy opted by online marketplaces to lure customers into preferring them over other online & offline partners. You can still get replacement via service center but only in the cases of DOA and if their technicians are unable to fix this issue

RealMe claims they got "Free pickup & drop repair" service country-wide for their mobile phones. Contact their twitter/chat support or via email/phone and convince them to arrange a pickup of your faulty device (Quote the FK's return policy and your devicee age*)

service @ realme.com
1800 102 2777

Pickup&Drop Repair Service

PS: They will only replace if the tws turn out to be defective based on their regular service checks

How can I check if some product is suited for me/my needs without checking the product out even though on paper, both have same specs?

In offline scenario, we can do it and can decide to purchase after all our criterias are met. 

However, in case of online, if these rights are missing, just based on someone else review, how can I judge if this is the right product unless I try it out.

Looks like time to get away from online world and back to basics with offline retail.😅

Thanks for your advice regarding replacement of the product. I will try it out too. 

Oneplus wrote:

That's why i want to return them but all my shots at Flipkart are failing😣

Then first replace  and after return it, I did same

Big Nautanki going in Online Purchase. Online sellers are also taking profit of situation.

Take the matter to Social Media (Twitter & FB) and tag Flipkart

getready wrote:
Mail escalations team. The same is happening with amazon too.. delivery agents being too dumb to understand that the product customer is trying to return will be obviously different for mismatched product deliveries (Refer)

escalations @ flipkart .com

Finally received refund.

Thanks bro email to escalations helped.

Oneplus wrote:

How can I check if some product is suited for me/my needs without checking the product out even though on paper, both have same specs?

In offline scenario, we can do it and can decide to purchase after all our criterias are met. 

However, in case of online, if these rights are missing, just based on someone else review, how can I judge if this is the right product unless I try it out.

Looks like time to get away from online world and back to basics with offline retail.😅

Thanks for your advice regarding replacement of the product. I will try it out too. 

Its been years since FK & Amazon stopped issuing refund/replacements for reasons related to buyer's remorse. It had to be either damaged / missing parts or accessories / defective unit (Now even they're gone via Open Box Deliveries). Still in a way better than offline purchases (You get instant refund if the electronics item is DOA or physically damaged) while the store owner can only assist you in getting a replacement from the brand

getready wrote:
Mail escalations team. The same is happening with amazon too.. delivery agents being too dumb to understand that the product customer is trying to return will be obviously different for mismatched product deliveries (Refer)

escalations @ flipkart .com

I never knew about this flipkart email ! Is it like that jeff mail on amazon?

Sasuke97 wrote:

I never knew about this flipkart email ! Is it like that jeff mail on amazon?

Something similar ( Jeff / Customer relations team is more effective than FK's escalations team)

getready wrote:
Something similar ( Jeff / Customer relations team is more effective than FK's escalations team)

Yes, jeff mail team is reasonable and efficient. Even the twitter team is unreasonable and keeps on spamming same copy paste messages.

Don't know why they're not following the same standards in lower level of customer service.