Flipkart offers better customer experience than Amazon, Snapdeal, ShopClues, Myntra, says Forrester

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Flipkart has topped digital retailers ranking for this year’s Forrester India Customer Experience Index. Walmart-owned e-retailer was ranked ahead of Snapdeal, Koovs, Shopclues, and Myntra at 2nd to 5th rank respectively. Importantly, Amazon was ranked at a distant 6th position this year. The ranking was based on a survey of over 10,000 customers in India this year that gauged the customer experience of 39 brands across six industries including insurance, automakers, banks, credit card companies, retail (digital and multichannel).

https://www.financialexpress.com/industry/sme/f...

40 Comments  |  
20 Dimers
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Not able to highlight in post but surprisingly, Amazon is raked 6th:

Amazon was ranked at a distant 6th position this year

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Pro Entertainer
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Yes they rank no. 1 in blocking accounts
Yes they rank no. 1 in usurping gvs
That’s the experience…
good or bad, experience is experience

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indiansoul wrote:

Not able to highlight in post but surprisingly, Amazon is raked 6th:

Amazon was ranked at a distant 6th position this year

Wrong sample collection smile
How can Snapdeal, Koovs, Shopclues be better than Amazon
Yes Amazon is going down in every way YoY but SD..are worst

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Lagta hai ki rooh abhi chhalni nahi ki fk ne @indiansoul ki… sad toungueout Articles to khareede bhi ja sakte hein financial express pe… smile toungueout

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vijkap201 wrote:

Lagta hai ki rooh abhi chhalni nahi ki fk ne @indiansoul ki… sad toungueout Articles to khareede bhi ja sakte hein financial express pe… smile toungueout

Article ko khareeda hi ja sakte gaya hein financial express pe… neutral_face

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My reply to :- Financial Express.
- – - – - – - – Beep – - – - – - – - https://cdn0.desidime.com/attachments/photos/586584/original/images_%2832%29.jpeg?1569291559 

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vijkap201 wrote:

Lagta hai ki rooh abhi chhalni nahi ki fk ne @indiansoul ki… sad toungueout Articles to khareede bhi ja sakte hein financial express pe… smile toungueout

I don’t even shop at any of the above sites except Amazon so was kind of surprised with result.

That is the reason I shared the article, to check may be I am missing something that is offered by these websites.

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indiansoul wrote:

I don’t even shop at any of the above sites except Amazon so was kind of surprised with result.

That is the reason I shared the article, to check may be I am missing something that is offered by these websites.

Arre, u hv missed every thing…. sad toungueout

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Deal Subedar
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Kisine Dimers ki survey liya ho kisine?
E-commerce ke 20% shopping yehi se hi toh hoti hai

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LOL!! Kaunsa cheej phukke survey kiya hain??? Amazon customer service is at top level,shopping since 5 yrs, never had bad experience

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B3A5T wrote:

Kisine Dimers ki survey liya ho kisine?
E-commerce ke 20% shopping yehi se hi toh hoti hai

Tell admin to take survey then surprised the whole online shopping community. I bet that their is no one wants to put flipkart in this list…

Nikal Bahar Phenk Do #flopkart

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B3A5T wrote:

Kisine Dimers ki survey liya ho kisine?
E-commerce ke 20% shopping yehi se hi toh hoti hai

sachchi? toungueout

11L registered users
how many are unique
how many are active

there must be super high ticket size per dimer then to reach 20% mark

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B3A5T wrote:

Kisine Dimers ki survey liya ho kisine?
E-commerce ke 20% shopping yehi se hi toh hoti hai

.

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Ask Dimers, Amazon stands 1st. sunglasses Now don’t block my Flipkart account wink

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vijkap201 wrote:

Arre, u hv missed every thing…. sad toungueout

.

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vijkap201 wrote:

Arre, u hv missed every thing…. sad toungueout

@vijkap201

Based on comments so far, it seems not much and I am referring to regular shopping ..
I surely have missed all deals due to price mistakes but those can’t be basis for regular shopping 

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amazon has deteriorated from last year… 3 times items missing this year (and counting) and really rude or stupid copy paste trolls as customer service (on cashback issues)
but their refund is instant and 98% getting genuine products from them… so they’re not that bad yet.
flipkart is a bįtch, twice send me used, damaged items and instead of getting replacement or refund, got yelling 😑

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Flipkart has the worst customer service amongst all e commerce players rage

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Deal Subedar
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Flipkart has the most shittiest customer services ever ..
They have removed “care” from Customer care ,
They are no.1 in account blocking .
and to Financial Express ,, f**k off

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hackerboys wrote:

Flipkart has the most shittiest customer services ever ..
They have removed “care” from Customer care ,
They are no.1 in account blocking .
and to Financial Express ,, f**k off

Any update on your case?

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malikcool wrote:

Any update on your case?

case sent to consumer forum
status – In process

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Paid article.

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hackerboys wrote:

case sent to consumer forum
status – In process

Okay. Do update us once it solved.

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hackerboys wrote:

case sent to consumer forum
status – In process

plus1

Online or offline?
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Roushh wrote:
plus1

Online or offline?

online
but if no update in few days then will file a Offline case

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hackerboys wrote:

online
but if no update in few days then will file a Offline case

plus1

Keep us updated.
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hackerboys wrote:

online
but if no update in few days then will file a Offline case

Registered which site?

here?
http://nationalconsumerhelpli...n/

If yes then,
They will reply same copy paste thing and will close case here

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Roushh wrote:
plus1

Keep us updated.

sure bro

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