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Flipkart — Transaction was declined on basis the basis of risks check

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Post Tycoon
deejay

Dimers,


Unsure what went wrong but I am unable to use any one of my debit/credit cards. Every time it results with "Transaction was declined on basis the basis of risks check" error.


Customer care has no answer. Can someone share an advise to get this fixed or someone who got this error and was able to fix.


Kind Note: if you have any knowledge about the error please respond and if I find a fix by any other means I'll be happy to share


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Post Tycoon Post Tycoon
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Deal Captain Deal Captain
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Place cod order.

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Finance Mentor Finance Mentor
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Did you return or cancel some items lately?

Post Tycoon Post Tycoon
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Flipkart cancelled and refunded gift card orders ....  its the time when they offered 18% flat discount 
Benevolent Benevolent
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Try These Checks If It Was From Ur Side... Clear Flipkart Cache , Turn Off And On Wifi Network This Will Change IP Address (Or) If Mobile Switch Off And On To Change Unique Address Assigned To You...


This Is What I Do When Anti-Cheat Servers Are In Action Because My ISP Assigns Same Wire To Dozens Of Houses. (Not Getting Otp From Pharmeasy, tataplay etc Even Some Bank apps and website also won't work properly) then I do this methods to solve instantly. 
Post Tycoon Post Tycoon
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Tried almost everything.... but no go
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Generous Generous
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heavy commercial usage ?

Post Tycoon Post Tycoon
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@all it'll be great if you can help in getting it fixed rather asking KBC questions how, why and what// 😊

Thanks!
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Deal Subedar Deal Subedar
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do not use use supercoin along with it

Post Tycoon Post Tycoon
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yes I remember combining offers like coins & card..... lets see 
Deal Subedar Deal Subedar
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Place one cod order.

Post Tycoon Post Tycoon
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COD works....  do you think after COD is delivered the issue of any of the cards not working will be fixed afterwards?
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Mobile Guru Mobile Guru
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Say good bye to your account. This is a very old thing, appears when your account gets flagged

Ref: Flipkart online payment Declined every time

Post Tycoon Post Tycoon
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thanks bro......  Do you think I should use my Fkart axis card with a new account or that account will be flagged as well ?
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Deal Newbie Deal Newbie
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Sharing my experience while on same boat. On a specific day with Bank offer, I attempted to place an order. Somehow payment got declined from Bank end. I did not want to slip to next day and thus tried with same card a few times and transaction got declined always and probably that's when my account got flagged. Then I couldn't place any prepaid order from next day - be it CC, DC or UPI.

Customer care escalations did not help at all, all tickets just got closed without any resolution, telephonic representatives just raised tickets to backend which didn't help either. Then I raised an issue from consumerhelpline.gov.in and this looks to have helped a bit, they keep calling me regarding that and assure to resolve in next 24/48 hours. Consumerhelpline ticket is still open. I was also checking my account status once in two days by attempting to buy low value gift cards, always encountering same risk check failure. Then I decided to just give a break for some time assuming these failures too might cause more harm than good. I even removed all cards from the account as well.

In a hope to overwrite history, I placed a COD order. Worked well. But prepaid orders still had issues. Recently when I checked, my original card still had same risk check issue, but it allowed me to place an order with a different CC. Not sure if the issue is still resolved or not, but I was able to place my first prepaid order after being flagged. It has been little over a month and I am waiting with a hope to get it fully resolved. 

My suggestions - 

  1. Try complaining from consumerhelpline - I was honest and admitted my repeated failure attempts. My history has been decent - not too many orders, no commercial usage, not many returns as well. Though some issues with deliveries and  few refunds for missing grocery etc.
  2. Stay calm - Customer care by themselves does not help - no point in talking to them. It may just add to frustration.
  3. Place a COD order - Might help to regain trust.


Update: The issue is still unresolved for the original card on my account. But the same card had worked well when tried from a different account.

Post Tycoon Post Tycoon
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drafted in an awesome manner ......  thanks a lot .... this sounds indeed helpful raised_hands
Deal Newbie Deal Newbie
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Update: Got a call from Flipkart team confirming that the issue is now resolved. While on call, I placed an order for a gift card from the same impacted card and it worked. They did not disclose any particular reason for the actual issue and such delay in resolution, covered it up as technical glitches.

Total time for resolution: 40 days.

Post Tycoon Post Tycoon
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fingers crossed I expect the same with my account 🤟🏼
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Like Magnet Like Magnet
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+1

Same error.

Like Magnet Like Magnet
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Got call from Flipkart after filing in consumer helpline. Hope for the best 😙

Like Magnet Like Magnet
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Thanks @tpdd

Started working after consumer helpline case 😃

Deal Newbie Deal Newbie
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Good to know and happy to help 😄
Deal Newbie Deal Newbie
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Transaction was declined on the basis of the checks

Deal Subedar Deal Subedar
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I am facing the same issue but no reolution yet

Deal Newbie Deal Newbie
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Transaction was decline

Deal Newbie Deal Newbie
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Transaction was basic rick dicline

Deal Newbie Deal Newbie
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Transaction was basic rick dicline 

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