Hot Deal

Fraud committed by Swiggy

489°
Blaze
kapilam108269
I ordered that Rakhi Shagun voucher for 501 rupees on Swiggy on 30th Aug which was gifted to my sister on Rakhi.
When my sister tried to add voucher for an order 10 days later, it didn't work and she informed me.
I tried too and it didn't work post which i talked with swiggy and they informed me voucher was valid for only 7 days!!
No compensation or date extension was given.
Can they really get away by committing such fraud??
Dimers please help on what to do?
Posting screenshots of conversation with swiggy customer service Screenshot2023-09-15-15-13-25-48fcda2657b11af9cf0a49a9d2ac2c6d74 Screenshot2023-09-15-15-13-32-83fcda2657b11af9cf0a49a9d2ac2c6d74 IMG20230915152018 Screenshot2023-09-15-15-13-39-51fcda2657b11af9cf0a49a9d2ac2c6d74 Screenshot2023-09-15-15-13-36-30fcda2657b11af9cf0a49a9d2ac2c6d74 Screenshot2023-09-15-15-15-04-80fcda2657b11af9cf0a49a9d2ac2c6d74 Screenshot2023-09-15-15-13-43-33fcda2657b11af9cf0a49a9d2ac2c6d74





Update: Same response on X, they said feedback noted but nothing can be done, no type of compensation given!

I am not really a social media guy. I am posting the link of my complaint here and hoping if fellow dimers give some reaction, swiggy will know that they cant get away by committing such fraud on customers.
https://twitter.com/Mrigank18/status/1702872991...






Top Comments
Helpful Helpful
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Not sure if they were clear during the purchase, but if they mentioned the validity on the purchase flow, then this isn't really a fraud.

It is however very odd for a voucher to expire in 7 days.

Benevolent Benevolent
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was there expiry date on card?

Blaze Blaze
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No expiry was mentioned anywhere, not at time of purchase, not on the gift card itself

34 Comments  |  
20 Dimers
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Deal Major Deal Major
Link Copied

Complain on X with all proofs

Analyst Analyst
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Hey @kapilam108269 , please complain to swiggy care on Twitter(X). You'll get a resolution.

Blaze Blaze
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Posted, lets see

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Pro Entertainer Pro Entertainer
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Investments are subject to market risk please read all skim related documents carefully

Helpful Helpful
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Not sure if they were clear during the purchase, but if they mentioned the validity on the purchase flow, then this isn't really a fraud.

It is however very odd for a voucher to expire in 7 days.

Blaze Blaze
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No mention of it, got to know it from customer care

Benevolent Benevolent
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was there expiry date on card?

Blaze Blaze
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No expiry was mentioned anywhere, not at time of purchase, not on the gift card itself

Helpful Helpful
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Nyay hona chye...!

Deal Cadet Deal Cadet
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What was the offer for rakhi gift card?

Analyst Analyst
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why don't you use the search button of desidime!!

Helpful Helpful
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WTF, I still have 2 vouchers with me.

Can't they even keep it for a month?

Helpful Helpful
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I've sent them an email.

I don't even remember that it was even mentioned.

View 2 more replies
Helpful Helpful
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This is kinda fraud. May be compliant in consumer forum ?

Deal Subedar Deal Subedar
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New fear unlocked 💀

Talk-Of-The-Town Talk-Of-The-Town
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This is definitely scary. WTF is swiggy doing here?

Deal Detective Deal Detective
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White  collar  Dacati .

Do  you  all  know  companies  earn crores  of Rupees  to  forgotten  money  in wallet kept ,after expiry even after 1 year timeline ,  this  is just 7 days grin

Deal Cadet Deal Cadet
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I added the rakhi 501 voucher successfully on 7 Sep.

Deal Cadet Deal Cadet
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Oh shit holding 3 vouchers of 500/- each. Think will be in a huge loss.

Talk-Of-The-Town Talk-Of-The-Town
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Try adding to swiggy money and see if they're working.

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Deal Subedar Deal Subedar
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Abt 20 days back I was scammed of 501 x 2 rakhi shagun voucher by  Swiggy...these fcukers noted my loss as feedback and despite many complaints Albert "the greatest chxtia" always keeps giving same copy paste reply....Swiggy is so desperate to turn black by these fraud practices.

Deal Cadet Deal Cadet
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Any solution, complaint on FB, but no response

Deal Newbie Deal Newbie
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Twitter is the right place

 

Talk-Of-The-Town Talk-Of-The-Town
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Op and others , share your tweet here so we can retweet/reshare for better visibility.

Freebie Finder Freebie Finder
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They have Pathetic support and cannot be trusted. They didn't deliver the free movie tickets after applying a promo code on an order. On contacting CS they said to wait for 48 hours and after contacting them again they said the offer was already over and they could not help.

Deal Cadet Deal Cadet
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Freinds help required.

What can be done for this fraud?

Tried Swiggy Escalation, X, FB all giving same reply that its expired on 7/9/2023 & can't be re activated.

What are the solution available to resolve this , any help would be highly appreciated.

PS Holding 501X3 cards

TIA.

Blaze Blaze
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Only thing is to have the issue gain reactions on X so that they have to compensate

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Deal Lieutenant Deal Lieutenant
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File a case on consumer forum. Case should be based on the fact expiry was not given anywhere. Plus ask them to compensate for mental harassment as well....
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