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Gaana subscription auto renewed. Any way to cancel?

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azorahai
I had used Gaana trial code from Paytm for 3 months. Last night the subscription auto-renewed and charged my credit card for ₹399. The shady thing is before subscription ended, it was showing auto renewal as OFF, so I did not think I needed to cancel it. I asked customer care to cancel and refund amount but they are refusing to do so. Any way to get my money back?
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In my case auto renewal was off. Once subscription ended, Gaana app was bugging me to renew by paying 399 rs but I choose to ignore. After couple of days got a notification to upgrade for a year for 199 rs . Happily renewed. I use Gaana app quite a bit especially while driving .

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cybertechie wrote:

In my case auto renewal was off. Once subscription ended, Gaana app was bugging me to renew by paying 399 rs but I choose to ignore. After couple of days got a notification to upgrade for a year for 199 rs . Happily renewed. I use Gaana app quite a bit especially while driving .

Nicely done! plus1

Deal Newbie Deal Newbie
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cybertechie wrote:

In my case auto renewal was off. Once subscription ended, Gaana app was bugging me to renew by paying 399 rs but I choose to ignore. After couple of days got a notification to upgrade for a year for 199 rs . Happily renewed. I use Gaana app quite a bit especially while driving .

Where is auto renewal option in app can you guide?

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coderguy wrote:

Where is auto renewal option in app can you guide?

Auto renew option is available in gaana website (in desktop mode on mobile)

Deal Cadet Deal Cadet
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I asked CC to cancel my auto renewal. They did it and updated to my profile.

Deal Cadet Deal Cadet
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I also got trapped in this renewal trap

Deal Newbie Deal Newbie
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Same here. I had disabled the auto-renewal option for my PayTM Gaana trial membership. There was a button that could be turned off to disable auto-renewal and then they ask for confirmation, etc. That was done before June 5th.

But today (June 9th), they did a forced subscription of Rs. 399 per year and is refusing to provide a refund saying “We suggest you to enjoy your current subscription as it is already credited in your account”. That’s like saying: ’we’re raping you, we suggest you to enjoy it’! The frauds!

I’ve raised complaints at the consumer forums. Rs. 399 from a 1000 people will earn them Rs. 4 Lakhs. I guess this is their new business model. A lot of people probably doesn’t put up a fight.

Deal Cadet Deal Cadet
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Do you receive the subscription payment notification 24 hrs before the gaana payment also check with the cc whether gaana created a subscription agreement if not it is against the rules you should contact the bank citing rbi rules to get the money back

Deal Newbie Deal Newbie
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Chat with the CC from App, they will instantly issue the refund.

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