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Gaana subscription auto renewed. Any way to cancel?

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Post Tycoon
azorahai
I had used Gaana trial code from Paytm for 3 months. Last night the subscription auto-renewed and charged my credit card for ₹399. The shady thing is before subscription ended, it was showing auto renewal as OFF, so I did not think I needed to cancel it. I asked customer care to cancel and refund amount but they are refusing to do so. Any way to get my money back?
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Pro Entertainer Pro Entertainer
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🧐🧐
Deal Cadet Deal Cadet
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Btw where did you see auto renewal off? on gana or paytm

Shopping Friend Shopping Friend
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In my case auto renewal was off. Once subscription ended, Gaana app was bugging me to renew by paying 399 rs but I choose to ignore. After couple of days got a notification to upgrade for a year for 199 rs . Happily renewed. I use Gaana app quite a bit especially while driving .

Pro Critic Pro Critic
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Nicely done! plus1

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Deal Cadet Deal Cadet
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I asked CC to cancel my auto renewal. They did it and updated to my profile.

Deal Newbie Deal Newbie
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Have you got the money back ?

Deal Cadet Deal Cadet
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I also got trapped in this renewal trap

Deal Newbie Deal Newbie
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Same here. I had disabled the auto-renewal option for my PayTM Gaana trial membership. There was a button that could be turned off to disable auto-renewal and then they ask for confirmation, etc. That was done before June 5th.

But today (June 9th), they did a forced subscription of Rs. 399 per year and is refusing to provide a refund saying “We suggest you to enjoy your current subscription as it is already credited in your account”. That’s like saying: ’we’re raping you, we suggest you to enjoy it’! The frauds!

I’ve raised complaints at the consumer forums. Rs. 399 from a 1000 people will earn them Rs. 4 Lakhs. I guess this is their new business model. A lot of people probably doesn’t put up a fight.

Helpful Helpful
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Do you receive the subscription payment notification 24 hrs before the gaana payment also check with the cc whether gaana created a subscription agreement if not it is against the rules you should contact the bank citing rbi rules to get the money back

Generous Generous
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Chat with the CC from App, they will instantly issue the refund.

Deal Newbie Deal Newbie
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Any customer care number of ganna?

Deal Cadet Deal Cadet
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I always disable the standing instruction from credit card after subscribing any plan, if I don't wish to continue / renew.
Deal Newbie Deal Newbie
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Mera unsubscribe kar dijiye Mera payment return mijiye

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