Same experience with non digital product but open box
Replacement failed as the product didn't match only option was fk support as per replacement executive. Even with all proofs & unboxing video fk denied replacement, refund
Complaint on Consumer forum but didn't had any resolutions. Left off as it is
Im using Flipkart from last 8 years orderd almost 200+ products its first time i received wrong product its look same as go pro 10 but different fake brand
RetailNet is seller name
Delivery Man Taken all the photos for open box delivery process of the received product
Photos are uploaded in above post
Ab Retailnet se ye umeed nai thi , looks like someone scammed Retailnet and changed the product.
I thought the same and waiting for Flipkart response proofs are my side so and customer care representative said i checked the open box images and raised request so our team will ask for more information about the product delivered
send mail to flipkart if the resolution is in your favour well and good else raise chargeback if paid from cc.
Is there any time for chargeback request from credit card if the process was late and ends as opposite to me
Bro literally has SjCAM in his company name 🤣
Guys, which website do you think would be correct to file a complaint against flipkart for refusing to share GST invoice for a GST purchase? Please suggest. Thanks!
Uploaded all the photos of fake order waiting for their replay
For such costly items, you always need to be prepared in advance for detailed thorough scrutiny of the delivery person, process and the item delivered. You must have received an out for delivery SMS/email, you should have informed at home.
Let us not forget that there are many scammers amongst the customers as well in addition to the merchants, which has necessisated the concept of open-box delivery. There is nothing much Flipkart can do except follow the due process of secured delivery.
Presently you should try to convince (threaten with FIR) Flipkart with the evidence of delivery snapshots visible. If they deny, file an FIR with your local police station or cybercrime cell along with a chargeback complaint with the credit card
I'll complaint nearest police station on Flipkart, seller and delivary agent if they deny the order because at the time of delivery they captured images of the product as open box delivery
People using open box delivery should actually utilise the whole point behind this which is to check & verify content at the time of delivery. Inform your family members regarding this if you're not at home.
I hope Flipkart gives you a replacement but they must also be thinking why customer accepted the delivery if they received the wrong item.
This Ending With Happy Message
Flipkart and Seller accepted my replacement request
Got This Message
Return Request Accepted: The seller has arranged a replacement for GoPro H... from your Flipkart order with order ID OD3297xxxxxxx. A Wishmaster will pick up the originally delivered item by Monday, Dec 04, 2023. The replacement will be shipped within 1 business day of the pick up. Please keep the item in the product box along with accessories & tags ready for pickup. Please check your email for important details to ensure a successful pickup.
And replacement product also showing in orders
picked up?
Yes picked up and replacement also delivered this time got original
what are the steps i need to take
i am in same issue
Call customer care tell them what happens they initiate return and they send link to submit fake product photos.... Submit photos and wait for pickup
Thanks for your reply
god bless you
this is their reply.
👇🏼
Refund Request
Requested We will contact you within 48 hrs to clarify your request. Please note your request will be accepted only if it falls within the flipkart return policy.
What next?
thanks man
Is there any time for chargeback request from credit card if the process was late and ends as opposite to me
In my case ordered a Moto G34 mobile but flipkart delivered a Redmi phone my bro didn't know it was an open box delivery and the delivery agent also didn't care to open and show the contents, my bro shared the otp, after opening the box found the wrong one raised issue with flipkart they denied it sent mail they also said same and raised chargeback with axis bank they asked time of 120 days to settle and later like after 70 days issue resolved in my favour, received full amount refund and the phone is still with me.