Got Scammed by Flipkart or Sellor or Person

186°
Post Tycoon
Siva1Bopparaju
Please Help me To Face This Situation

Few days ago I ordered Go Pro 10 from Flipkart And it delivered today(received fake sjcam)and its open box delivery
Here is the steps involved
I'm not in home at the time of delivery and my wife was there to receive the delivery i asked delivery man to check it is damaged or any other issues he said all are good my wife and the delivery man dont have any idea about go pro 10 and took all photos and said ok i told him the password
I came home by evening and shocked after seeing fake cam
And i checked Flipkart to replace the camera but it denied as its a open box delivery
And contacted customer care he raised the request
I asked him to chek photos at the time of open box delivery
He said our team will look into it and after the process they Will replace the item.

What will happen next will i get replacement or if they deny replacement what should i do..!? IMG20231130220032 IMG20231130213920

Edit :

Today 01 December 2023 at 12 pm Flipkart and Seller accepted my replacement request and placed replacement product
Thankyou all

Top Comments
Post Tycoon Post Tycoon
Link Copied

Is there any time for chargeback request from credit card if the process was late and ends as opposite to me

Deal Lieutenant Deal Lieutenant
Link Copied
@Siva1Bopparaju Don't know within how many days you've to raise a dispute but once you raise the chargeback, the card provider will ask for time to settle the dispute ranging from 90 to 120 days. Try to raise the dispute once you get a bad resolution from flipkart.

In my case ordered a Moto G34 mobile but flipkart delivered a Redmi phone my bro didn't know it was an open box delivery and the delivery agent also didn't care to open and show the contents, my bro shared the otp, after opening the box found the wrong one raised issue with flipkart they denied it sent mail they also said same and raised chargeback with axis bank they asked time of 120 days to settle and later like after 70 days issue resolved in my favour, received full amount refund and the phone is still with me.
32 Comments  |  
13 Dimers
  • Sort By
Helpful Helpful
Link Copied

Same experience with non digital product but open box

Replacement failed as the product didn't match only option was fk support as per replacement executive. Even with all proofs & unboxing video fk denied replacement, refund

Complaint on Consumer forum but didn't had any resolutions. Left off as it is

Post Tycoon Post Tycoon
Link Copied

Im using Flipkart from last 8 years orderd almost 200+ products its first time i received wrong product its look same as go pro 10 but different fake brand

View 1 more reply
Benevolent Benevolent
Link Copied

op share photos of product and box here and what is seller's name?

Post Tycoon Post Tycoon
Link Copied

RetailNet is seller name
Delivery Man Taken all the photos for open box delivery process of the received product

Photos are uploaded in above post

View 1 more reply
Deal Cadet Deal Cadet
Link Copied

Ab Retailnet se ye umeed nai thi , looks like someone scammed Retailnet and changed the product.

Post Tycoon Post Tycoon
Link Copied

I thought the same and waiting for Flipkart response proofs are my side so and customer care representative said i checked the open box images and raised request so our team will ask for more information about the product delivered

Deal Lieutenant Deal Lieutenant
Link Copied

send mail to flipkart if the resolution is in your favour well and good else raise chargeback if paid from cc.

Post Tycoon Post Tycoon
Link Copied

Is there any time for chargeback request from credit card if the process was late and ends as opposite to me

View 2 more replies
Post Emperor Post Emperor
Link Copied

Bro literally has SjCAM in his company name 🤣

Vanguard Vanguard
Link Copied

Guys, which website do you think would be correct to file a complaint against flipkart for refusing to share GST invoice for a GST purchase? Please suggest. Thanks!

Post Tycoon Post Tycoon
Link Copied

Uploaded all the photos of fake order waiting for their replay

Benevolent Benevolent
Link Copied

For such costly items, you always need to be prepared in advance for detailed thorough scrutiny of the delivery person, process and the item delivered. You must have received an out for delivery SMS/email, you should have informed at home.

Let us not forget that there are many scammers amongst the customers as well in addition to the merchants, which has necessisated the concept of open-box delivery. There is nothing much Flipkart can do except follow the due process of secured delivery.

Presently you should try to convince (threaten with FIR) Flipkart with the evidence of delivery snapshots visible. If they deny, file an FIR with your local police station or cybercrime cell along with a chargeback complaint with the credit card

Post Tycoon Post Tycoon
Link Copied

I'll complaint nearest police station on Flipkart, seller and delivary agent if they deny the order because at the time of delivery they captured images of the product as open box delivery

Post Tycoon Post Tycoon
Link Copied

Deal Cadet Deal Cadet
Link Copied

People using open box delivery should actually utilise the whole point behind this which is to check & verify content at the time of delivery. Inform your family members regarding this if you're not at home.

I hope Flipkart gives you a replacement but they must also be thinking why customer accepted the delivery if they received the wrong item.

Post Tycoon Post Tycoon
Link Copied

This Ending With Happy Message

Flipkart and Seller accepted my replacement request

Got This Message

Return Request Accepted: The seller has arranged a replacement for GoPro H... from your Flipkart order with order ID OD3297xxxxxxx. A Wishmaster will pick up the originally delivered item by Monday, Dec 04, 2023. The replacement will be shipped within 1 business day of the pick up. Please keep the item in the product box along with accessories & tags ready for pickup. Please check your email for important details to ensure a successful pickup.

And replacement product also showing in orders

plus1 pray blush blush blush blush

Benevolent Benevolent
Link Copied
I would suggest reject the parcel and go for refund
I am pretty sure he will send same fake again this time with more precaution so you would not be able to find its fake in those 5 mins of delivery, once cheater is a cheater, be careful
View 3 more replies
Benevolent Benevolent
Link Copied

picked up?

Post Tycoon Post Tycoon
Link Copied

Yes picked up and replacement also delivered this time got original

View 1 more reply
Deal Newbie Deal Newbie
Link Copied

what are the steps i need to take
i am in same issue 

Post Tycoon Post Tycoon
Link Copied

Call customer care tell them what happens they initiate return and they send link to submit fake product photos.... Submit photos and wait for pickup

Deal Newbie Deal Newbie
Link Copied

Thanks for your reply
god bless you


this is their reply.

👇🏼
Refund Request

Requested We will contact you within 48 hrs to clarify your request. Please note your request will be accepted only if it falls within the flipkart return policy.



What next?

Post Tycoon Post Tycoon
Link Copied
They send us a link to upload photos and then they accept our request and they will pick up product
Deal Newbie Deal Newbie
Link Copied

thanks man

replyuser
Click here to reply
Reply