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harassement by sbi bank

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Benevolent
kukdookoo
a senior citizen went to sbi to get passbook updated and to get new passbook. the person who was handling the passbook machine kept on harassing and said to wait as he is busy with some work. after keeping the senior citizen waiting for more than one hour, he again said to wait. he was busy in his phone and was not doing anything. the customer requested him to update as he had to go, then he started shouting and said i am not sitting here to do the work of updating passbook for you among other things. Raised complaints here but did not get any complaint number

https://imgur.com/a/x...kt

https://imgur.com/a/y...2x

the staff said that this employee is senior and is next to manager so he is very very arrogant. is there anywhere where one can complain about this? ombudsman website says to wait for a month.

@legend101 @Rajkotian @LIMBO @guest_999 @flash007 @androgame @shraaj @saucap @tappukepapa



Top Comments
Benevolent Benevolent
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I hope it gets resolved satisfactorily. 

BTW in case of no smartphone or PC, SBI has the option to deliver account balance, mini statement etc. via SMS after giving a missed call so there's not much requirement, if any, of updating the passbook. Unnecessary waste of time and effort. I have still the one issued by State Bank of Mysore which was last updated 11 years ago.

Deal Cadet Deal Cadet
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all the black money ever found by govt from ed & it & whatnot is mandatorily dposited into sbi , so all sbi employes just dont give a phuck about person customer since  their main customer is govt of indus valley

Vanguard Vanguard
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Govt ke bhi upar aata hai RBI and Sbi comes under RBI ..ek galat kadam aur RBI ka action..electoral bond toh suna hi hoga..sbi ki kya haalat ki hai supreme court ne sweat_smile power is not eternal for anyone

Finance Ninja Finance Ninja
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Aur support karo govt job ko. 😀

@Honeyyyyy1 ek govt employee ka tum job nahi chinn sakte ho, usko temporary suspend jarur kar sakte ho but baad me usko again job pe rakh lete hai + suspend k time k salary bhi milte hai baad me.

Left-wing wale bewakuf nahi hote hai jo privatization k khilaf hai. 😬

World k oldest democracy (USA) se pata nahi kab sikhenge ki maximum chize sab privatization kar do ya PPP model.

approx 2-4 years pahele NASA ko bhi USA ne ab 99% privatization kar diya.

NASA ko privatization means, US Parliament (US congress) ne bol diya NASA ab se koi rocket, space suit etc nahi banayega.

Ab se NASA bas contract dega private space rocket companies ko like Firefly, ULA, Rocket Lab, Blue Origin, Boeing, SpaceX etc ko.

Chahe banking ho ya space sector ya defence. Sab ko privatization karna chahiye ya PPP model pe chalna chahiye.

Hum khud ko kabhi bhi democracy khul kar nahi bata sakte hai jab tak na privatization ya PPP model kar lete hai har ek sector me.

84 Comments  |  
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Generous Generous
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Give a written complaint to the branch manager regarding this incident, the escalation matrix is mostly posted at every branch. (Ask them for the complaint number and take acknowledgement on the duplicate copy with the Branch and Manager's stamp and sign.)

Mention them to safeguard the CCTV footage of the incident time to make your case more strong in future if no action is taken by the manager.

Benevolent Benevolent
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bro no way to do this fully online?
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Deal Subedar Deal Subedar
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Consumer forum complaint 

Benevolent Benevolent
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does banks come under them or rbi ombudsman?
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Benevolent Benevolent
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I hope it gets resolved satisfactorily. 

BTW in case of no smartphone or PC, SBI has the option to deliver account balance, mini statement etc. via SMS after giving a missed call so there's not much requirement, if any, of updating the passbook. Unnecessary waste of time and effort. I have still the one issued by State Bank of Mysore which was last updated 11 years ago.

Benevolent Benevolent
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actually paji in rural areas people still rely on passbooks. moreover its not about not updating passbook, how can an employee treat a customer like that?
Hunk Hunk
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Complaint to the branch manager, it's clerk mistake. Generally directions from bank are to help senior citizens. No point in complaining at RBI ombudsman.

..

Personally sometime clerks came at home to take my grandma signs if there is some work.

Benevolent Benevolent
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he is mostly out of branch, for mostly current accounts, policies and funds etc., moreover i cant visit them so want to raise the complain online.
Deal Hunter Deal Hunter
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Yes you must raise compliant. Don't Tolerate it.

  • Please register a complaint at link

Register Your Complaint

Raise Complaint or Request

Under Personal Segment/Individual Customer

Under General Banking for Branch Related category.

  • You can also register your complaint by calling our contact center at Toll-Free Numbers- 1800 1234, 1800 2100, 1800 11 2211, 1800 425 3800 or at Toll-Free Number: 080-26599990. Or SMS UNHAPPY to 8008202020. 
  • You can also Raise complaint via DM in SBI Twitter 
  • Raise complaint to Branch Manager through complaint form , letter. If not responsive, then go higher level through complaint matrix. Like AGM , GM , LHO , NO , PNO etc. check link for email id & phone no. Also tell BM to keep CCTV footage or you can get signed acknowledgement from any witness. Don't forget to get Complaint no.
Benevolent Benevolent
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paji raised a complain on first link and received the complaint number next day and it says resolved but noone called or anything. what to do now?
mailed to the emails in second link but no reply, its been a week already sad
Deal Lieutenant Deal Lieutenant
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Right way would be raising complaint at vigilance desk.

Numbers of vigilance desks are always mentioned at each bank branches.

You can also take help on website mentioned below:

https://cvc.gov.in/inde...ml

Benevolent Benevolent
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paji is this matter related to them? + @Rajkotian @Watcher
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Deal Subedar Deal Subedar
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Just ignore & move-on bro. Nothing can be done in the current System


Just treat as a stray/mad dog barked at you (your relative).


Remember, when stray dogs bark at you, they are acknowledging your presence. What happens afterwards is entirely up to you.

Tech Guru Tech Guru
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Remember, when stray dogs bark at you, they are acknowledging your presence.

No. They are asserting theirs. 🙂

Deal Cadet Deal Cadet
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all the black money ever found by govt from ed & it & whatnot is mandatorily dposited into sbi , so all sbi employes just dont give a phuck about person customer since  their main customer is govt of indus valley

Vanguard Vanguard
Link Copied

Govt ke bhi upar aata hai RBI and Sbi comes under RBI ..ek galat kadam aur RBI ka action..electoral bond toh suna hi hoga..sbi ki kya haalat ki hai supreme court ne sweat_smile power is not eternal for anyone

Generous Generous
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Mera to sbi ka upi hi disable kar diya. Online enable kaise hoga..

Benevolent Benevolent
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Online there's option to disable UPI. Nothing about re-enabling! Contact SBI customer service. Their Twitter presence is also very slow. Many a times responded after a few days gap.

View 11 more replies
Deal Subedar Deal Subedar
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Which branch bro? Or circle?

Vanguard Vanguard
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Samjhte kya hain apne aap ko iss bank mein kaam krne wale..worker toh bas worker hi Hove hai ...inko job security cheeno pehle..tab dekhna private employees ki tarah kaam krte nazar aayenge..senior citizen ko pareshan krne ki himmat kaise hui rage sorry for my frustration but this is insane behaviour which should not be tolerated at any cost ..isse accha toh dusre counter PE bhej deta..
OP can you please provide branch details ? Maybe if everyone complains about that branch ..then they will take care of their behaviour in future..

Tech Guru Tech Guru
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Ye chiz har jagah hota hai. But bankers ke majburi hota hai. Bujurg log bahut harass karte hain kabhi kabhi. Wahi dikkat hai. 

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Vanguard Vanguard
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Hamare yahan bhi ek bank branch mein ek respected senior woman hain..jo FD banati hain ..wo bhi bahut frustrate hoke kaam krti hain ..jab bhi my senior citizen father fd banwane jate hain..toh bolti hain ..alag alag fd kyu banwate ho..ek hi banwao...itni choti/badi fd kyu banwa rahe..I think in my mind: "apne kaam Karo na auntyji please.."

Kabhi kabhi lagta hai complaint kr du..phir sochta hu..agar job chali gyi inki toh iss Umar mein kya karengi ye.. sweat Inka bhi koi pariwar hoga peeche

Tech Guru Tech Guru
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Job nai jaati. Wo log bhai bahut pressure me hote hain. Aur fd jo banwate hain bujurg log, kabhi kabar manage kar nai pate hain 5-6 fd ke parchiyon ko. Isiliye bole honge. Bankers ke duty hi hai ki customer ko hassle-free chizen bataen. 

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Benevolent Benevolent
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raise a complaint in sbi using the RBI Ombsman portal directly.

in the form, you will get an option that if you have raised complaint in the bank, their select No and your complaint will go the bank.

Benevolent Benevolent
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but paji it says to wait for 30 days
View 8 more replies
Generous Generous
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Exact same thing happened with my father when he went there to open an account few years back.

He sent an scathing email to GM or MD or CEO whose email ID was available on sbi website. The Branch Manager called next day and assisted to open the account himself.

I guess this is the norm these days.

Benevolent Benevolent
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paji can u share that email if possible?
View 2 more replies
Finance Ninja Finance Ninja
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Aur support karo govt job ko. 😀

@Honeyyyyy1 ek govt employee ka tum job nahi chinn sakte ho, usko temporary suspend jarur kar sakte ho but baad me usko again job pe rakh lete hai + suspend k time k salary bhi milte hai baad me.

Left-wing wale bewakuf nahi hote hai jo privatization k khilaf hai. 😬

World k oldest democracy (USA) se pata nahi kab sikhenge ki maximum chize sab privatization kar do ya PPP model.

approx 2-4 years pahele NASA ko bhi USA ne ab 99% privatization kar diya.

NASA ko privatization means, US Parliament (US congress) ne bol diya NASA ab se koi rocket, space suit etc nahi banayega.

Ab se NASA bas contract dega private space rocket companies ko like Firefly, ULA, Rocket Lab, Blue Origin, Boeing, SpaceX etc ko.

Chahe banking ho ya space sector ya defence. Sab ko privatization karna chahiye ya PPP model pe chalna chahiye.

Hum khud ko kabhi bhi democracy khul kar nahi bata sakte hai jab tak na privatization ya PPP model kar lete hai har ek sector me.

Tech Guru Tech Guru
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SBI kab se govt job ho gaya bhai???

View 6 more replies
Pro Shopping Friend Pro Shopping Friend
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Rule Number 1 : Stay Away from all PSU Banks.

Rule Number 2 : Don't Forget Rule Number 1.

Specialist Specialist
Moderator
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Rule 3 : Nevertheless if a PSU Bank is good do reconsider

https://www.bankbazaar.com/ifsc-code/state-bank-of-india/tamil-nadu/chennai/velachery-branch.html

https://cleartax.in/ifsc-code/state-bank-of-india/meenambakkam/meenambakkam-airport/SBIN0005789/

At these two SBI Branches

1.Very caring staff , in spite of heavy workload. Minimal wait time

2. Knowledgeable staff unlike the usual contractual staff at new era banks

3.You may not find Staff whose only interest is in promoting their not so good products.

No call from the branch immediately after an inward remittance requesting for FD


Helpful Helpful
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Just pay a visit to him outside the branch and pyar se samazao

Community Angel Community Angel
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Branch ke bahar mile to corona mask laga kar achhe se bajao uski

Benevolent Benevolent
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One of the reasons why privatization of banking sector is need of the hour and just like mobile number portability, Bank account portability should be introduced ASAP.

While this passbook updation thing is utter waste of time,paper & resources and people should adapt to change and opt for e-statement/mobile banking /SMS banking.Such humiliation,disrespect & harassment of older people is completely unacceptable.Those callous unprofessional & incompetent slackers gotta understand that one day they will also have to go through that phase of life.Karma never forgets!!

Deal Subedar Deal Subedar
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File a complain on pgportal .. they take it seriously.. my issue was resolved this way only.

Benevolent Benevolent
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how many days did they take? and what was your issue and in which bank?
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Commentator Commentator
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Feels so disheartening after seeing so much negative comment about PSB bank employees, I am working as an officer in PSB and seriously saying i never try to make anyone wait or get frustrated because of me same goes for alteast two third of the employees but i am not denying the fact that these things above mentioned by OP doesn't happen.

It depends on many factors, it might look pretty clean from other side of the table but it does get messy sometime for us too.

I just want to advice anyone who doesn't get their job done satisfactorily please do not stick to the same counter, not just the branch manager but do visit anyone who looks senior and calmly say your issue, i can guarantee he/she will definitely help you get your job done. 

Not everyone is same anywhere. Not everyone is loving their job neither everyone hating it. 

Benevolent Benevolent
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ignore those comments paji. these kinda things are mostly done by senior employees in a psu bank who have all their life done nothing and enjoyed all the perks
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Community Angel Community Angel
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SBI ke har employee itna rude aur battameez kyu hota hai any reason??? This is not a single incident they do it every day 

Benevolent Benevolent
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paisa and no accountibility
Deal Newbie Deal Newbie
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Direct complaint to rbi banking ombesdem

replyuser
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