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HDFC gold Loan - Horrible experience

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Tekk

 I'm having a gold loan with HDFC from 2 years..now the loan is matured and got an email to pay the total outstanding and release gold..

Actually my savings account is in -25000 ..Today I went to branch for more information.. Actual outstanding is around 1Lakh but they told me that I should pay 125000 ..

They are telling me that..i should pay through HDFC account only..in that case i will loss 25000rs..i told them, i will pay through online or by cash but they are telling ,it's not possible..

It seems they are playing tricks to collect those negative balance.. because I'm paying monthly interest through online then  why can't  I able to pay the total outstanding online..?

Anyone please suggest me,how should I avoid paying those 25k negative balance..

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Deal Cadet Deal Cadet
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Why do you have the -25000 negative balance to begin with?

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Not using the account from lockdown 

Generous Generous
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Negative means u owe 25k with them.. so why they dont take that 25k?
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What they do..if i don't have a gold loan with them..?

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Deal Lieutenant Deal Lieutenant
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It's Simple 

Deposit Or Transfer 1.25Lakh To Ur HDFC Account And 

Pay The Total O/S Amount 

Or 

Pay The Interest And Ignore Gold ! 

PS : Contact BM And Negotiate The Charges 


Banks Also Know How To Collect The Dues Or Charges

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Just had a heated conversation with BM .

I have asked him to show in the agreement ,where it's mentioned  "we can collect SAVING ACCOUNT charges from your gold loan"  he don't have any answer..

Threatened him by showing Banking ombudsman complaint reference number in my phone..BOOM he agreed to receive the payment through IMPS ..

Just transferred 1lakh from my Federal Bank Account and waiting for the gold..

PS: After the payment BM requested me to withdraw the complaint ,I Said i don't know the process to withdraw complaint 😎

Deal Cadet Deal Cadet
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Don't think any bank will allow you to take anything out when you owe them money. If the negative balance is because of charges due to insufficient average balance talk to the bank to see if it can be removed. Generally savings account shouldn't be charged beyond a minimal negative balance as per a RBI directive. 

https://economictimes.indiatimes.com/news/econo...

In response to an email sent by TOI, HDFC Bank said it “does not allow the balance in a savings account to go negative due to imposition of charges for non-maintenance of minimum balance“
.

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Those Negative charges includes bounce and non maintenance charges..

Got away with those charges.. paid through IMPS..

Let's see how they gonna recover those charges..

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Deal Subedar Deal Subedar
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First negotiate with branch manager and make it zero then pay 1l gold loan and close the account 1:talk polite 2:talk rude simple case closed
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Followed 2nd ..Job done .

Manager literally scared when I shown him ,RBI banking Ombudsman complaint number..

Deal Subedar Deal Subedar
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First negotiate with branch manager and make it zero then pay 1l gold loan and close the account 1:talk polite 2:talk rude simple case closed
Benevolent Benevolent
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Loan has separate account number. You can directly pay and close. 

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Just did it..they tried to trick me to recover those useless charges..

Generous Generous
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Negative balance kaise hua 🤨
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In lockdown, i have opted for moratorium for couple of loans..still those NBFCs submitted ecs 4 To 5 times a day.. 

Deal Cadet Deal Cadet
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Why not get the GL account number & pay the amount in another branch & come back to home branch to close loan

Generous Generous
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No need to pay those 25K, write to ombudsman & share the copy of it with the branch. They are trying to play tricks with you to collect those negative balance (not mandatory to pay it back). I have 5 year old account with them once they charged me 5.5K for non MAB for a year, I complained through HDFC customer care on call they reverse charges by deducting GST account within 2 days didn't had to complain to RBI. It's just they are trying to play tricks be polite but go with the process complaint to RBI & share copy with them they will waive of those negative charges.
Critic Critic
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Not mandatory to pay negative balance! 😠

Man you got it all twisted- if negative balance is due to incorrect charges then okay that part is disputed.

But if due to legit charges you feel no responsibility to pay up? And you're suggested to write to RBI ombudsman. Common brother have some ethics

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Benevolent Benevolent
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u have mentioned bounce.cheque bounce?no action taken by them?

if u had gold and needed money then why not sell it for money?or was it family gold?

Helpful Helpful
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It's not cheque bounce..it's ecs return charges..both are different..

I have closed the loan because it's tenure is completing by 26 this month.. not for money 

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Deal Subedar Deal Subedar
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Ask them where is written in gold loan agreement that  outstanding have to be paid through your HDFC bank. Banks cannot ask customer to pay charges for not maintaining average balance unless customer wants to operate the account further. 
Deal Newbie Deal Newbie
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Did you bother reading through the thread?

(Especially where it relates to the reason/s for the charges).

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Deal Subedar Deal Subedar
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Dont cancel ur banking obdusman complaint.

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Didn't cancelled...

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Cool Cool
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Do not withdraw the complaint. Your account balance is still negative. Only after it is restored to 0 and the gold is safely handed to you, you can consider withdrawing it. If the BM asks you to withdraw it again, state your conditions. 

Finance Ninja Finance Ninja
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I had taken a similar loan from muthoot to help out a friend.. he only paid one out of 12 emi i think....on many Confrontation he said he's not making much and will pay all at once. Then muthoot said to pay money and take back gold else they'll send notice to home.. I took his gold out by paying in cash at muthoot branch
Benevolent Benevolent
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Well you are in profit. Banks gives LTV OF 50-80% for gold loan.😄

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Deal Subedar Deal Subedar
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1st Get it rectified, nowadays savings bank account with a negative balance is reported to CIBIL. This will have an impact. 

Deal Cadet Deal Cadet
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Wrong information, savings acct aren't reported to cibil
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