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HDFC V/S ICICI - Which bank is better according to you?

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According to you which one do you consider to be better among HDFC and ICICI?

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Some time ago, I had to choose between these 2, I choose HDFC because I tried calling the ICICI CS several times to clarify some info on account opening and no one attended the call, so.I assumed they would offer same poor customer service, even if I needed their help after opening an account with them.

FYI: If you check commercial business that deal with large sums and transactions of money, more business accounts will be at HDFC.compared to ICICI.

I think HDFC is better in terms of efficiency, promptness and fund safety. But if you are opening an account to somehow get an unsecured credit card quickly, then ICICI might be preferred.

Tech Guru Tech Guru
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ICICI, considering the technology. I have ICICI account from 2010. Every bank will have their own share of ups and downs with regards to the services/support they offer. Weigh down the options/features you are looking for and narrow down your choice.

Deal Lieutenant Deal Lieutenant
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Agree,
HDFC’s net banking and mobile banking app is not upto the mark.
Even for email id update you have to visit your branch.

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Post Emperor Post Emperor
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I have both the banks.. Hdfc : Merit : No insurance or loan selling calls Bad : UI/UX of mobile app (no basic functions like limit management of debit or credit card) Most of the things need branch visit Icici: Merit : Very few things need branch visit ..even canceled cc via customer care. Bad : Daily spam calls sad for home loan car loan etc etc.
Deal Lieutenant Deal Lieutenant
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my observation is same.
Thinking of shifting my primary usage to ICICI.

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Deal Cadet Deal Cadet
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ICICI is a true PVT bank with more than 95% services online HDFC is 50-50 Pvt and Sarkari bank
Deal Lieutenant Deal Lieutenant
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Wanted to open an account with HDFC. Tried to contact them. Nobody received when I called their customer care. Later on they sent me all the forms and asked me to fill them all by myself, and submit them by visiting physically.

So, I opted for ICICI instead. A representative visited and did all the work on my behalf.

Tech Guru Tech Guru
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In my case, reps from ICICI and HDFC ( an year back) ready to fill the docs on my behalf. Although I filled myself with their assistance. We never know what they are opting for on our behalf, eventually lose peace in dealing with disputes later. In my case it gives me relief writing myself everything as it is kind of practice for the forgotten hand writing.

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Benevolent Benevolent
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I will choose icici because


i have icici credit card…

In imobile app → manage card → card online or offline pay… turn on and off feature available…

1 min before payment i will just turn on, do transaction , immediately turn off…

So Auto Debit With Out OTP Gets Declined. Recurring Subscriptions Gets Decline. Emi Auto Debit Will Decline.
Tap and pay gets declined Etc Etc

Deal Subedar Deal Subedar
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HDFC is not providing good online banking services. ICICI is better for me.

Deal Subedar Deal Subedar
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I have Imperia Account in HDFC but no Imperia FEELING*
.
You should go for ICICI Wealth account.

Deal Cadet Deal Cadet
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Go with Icici. Best net banking in India.

Deal Cadet Deal Cadet
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HDFC

Vanguard Vanguard
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So , despite RBIs circular, HDFC still does not allow you to turn off online, offline, contactless payments right? Neither in net banking nor in the app

Deal Lieutenant Deal Lieutenant
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You can set limits and disable/enable international transactions via netbanking. But the process is cumbersome.

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Deal Subedar Deal Subedar
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I have accounts in both, I have not found any banking service related issue both bank. I prefer offline banking in HDFC & then ICICI. For online ICICI bring frequent card/net banking on shopping, bill payment, etc. Also ICICI banking app, net banking interface is very good with tons of options, while HDFC super clean & mainly banking related options & nothing more than that.

Super Stud Super Stud
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Sbi is best  b041628a8ba4d2226997951360756fe3

Deal Subedar Deal Subedar
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Offers/CC – HDFC

Exp – ICICI

Critic Critic
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Both are good, u can choose any of them….customer for more than 12 years…I am from Mumbai

Deal Cadet Deal Cadet
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ICICI.

HDFC’s online services suck and old app too.
RM is only useful for selling crap offers.

Deal Cadet Deal Cadet
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HDFC is like sarkaari bank, you have to visit bank branch for smallest of things,

My Experience : wanted to change my primary registered Mobile no. contacted customer care, tried to use online banking even visited ATM but all in vain, I had to personally visit the branch filled a paper form and doped the same in drop box, Till date around 12 days have passed still waiting for there response.

whereas, ICICI bank online portal provides all this facilities with ease, also they have dedicated RM which is a bonus.

Finance Mentor Finance Mentor
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Dedicated RM is at all banks nowadays.

During lockdown I wanted to open an HDFC account for my 60+ mom. My RM came to my home and did everything. My home is located 15Km away from the branch.

Next I wanted to have her Third Party Transfer on.. RM did it on their end.

Well not everything is bad with HDFC if you can keep pestering you RM with the proper keywords stuck_out_tongue

Deal Subedar Deal Subedar
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ICICI

Using ICICI since last 4-5 years.. never had to visit branch.

Opened HDFC account last month and I visited the branch and he did KYC verification.
Still the account is blocked even after visiting branch multiple time.
So ICICI is far better in terms of technology. You will save lot of time by doing everything online.

Deal Lieutenant Deal Lieutenant
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It’s debit frozen account probably.
Ask ur branch to unfreeze.
They have the mechanism to unfreeze but they always insist on getting it unfreezed from head office as they fear they may get notice for unfreezing the account.
Just threaten them you’re gonna close your account if they don’t unfreeze right away.

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Deal Lieutenant Deal Lieutenant
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HDFC

Benevolent Benevolent
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ICICI has better technology – (Better Mobile App, Much more stuffs can be done online, most of the services are available within single login)
ICICI has larger/better products mix. Eg HDFC dont even offer SCSS account
ICICI has better clarity when it comes to charges( Things are clearly mentioned either online, or in documents..HDFC one can be clueless about the overall charges for the services)
ICICI has better Branches with dedicated priority desk at almost all branches ..
HDFC has better rewards but lacks transparency/tracking
HDFC has better Debit cards/Credit cards to offer

HDFC has better RM/People I think…ICICI RMs/Branch People dont give a shit about customers (Had numerous bad experience with ICICI people)

Analyst Analyst
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True.

On the net, some customers value service and convenience more, while some others value more the rewards and benefits (despite irritant factors incl. lack of transparency)!! That’s how both banks manage get so many customers despite everything. Something similar to bjp and congress coexisting i guess:)

So each to his own. We live and have to live in imperfect setup.
Issue could be there only for ppl who feel stuck somewhere in the middle of the decision line:)
or those who took the decision, but still feel unsure/unsatisfied with their situation…

Btw, as per feedback in general, that RM thing is mostly useless in both banks actually!!

Deal Newbie Deal Newbie
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I was trying to open an NRE account.

Contacted HDFC bank, said someone would call, no response for over 3 days.
I tried to find their local branches in Bandra / Mahim area, Google maps took me to 2 places where the bank was not there, so old info on google.
I finally found a branch in Matunga, and when I entered the branch it was chaotic inside.

Finally someone attended me and gave me a 6 page form in small print for me to fill, asking for 3 photos etc.
I would have imagined if the bank wanted my business they would make things easy for me.
I took the form and walked away.

On my way back to my hotel, saw an ICICI branch at Mehboob studio. It looked neat, so went inside, was impressed it had cubicles and no chaos!
I was made to wait a few minutes before being attended to.

The teller was extremely helpful. Managed to get all the opening formalities sorted digitally, no need of filling manual small print forms. Even took the photos on his digital pad. Impressed.

He set up phone and internet banking at the same time.

I was out of the branch within 30 minutes and was impressed.

Based on my initial interaction between the two banks ICICI is a clear winner hands down!

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