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HELP (IDFC BBPS)

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AbhishekX

I paid my SBI card bill using online IDFC BBPS online website . Anyone can pay using the website cc or bank account doesn’t matter . It fetched my sbi card bill from BBPS and took me to PAYU gateway gave an option to pay the bill using Amazon wallet . Amount was deducted but it’s been 15 days no refund nor credit in sbi card .
IDFC customer service and nodal officer too is clueless about this matter . PayU just gave me transaction id and asking me to contact merchant . Complaint page on IDFC BBPS website is giving error.
Please help and guide me what should I should be doing 🙏. Amount is above 29k

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Like Magnet Like Magnet
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I am really sorry to hear about this. It looks like you are scammed. I think you paid your bill via a website made by a scammer which looks similar to IDFC's. BBPS doesn't use PayU as their PG. They have their own PG.

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Deal Cadet Deal Cadet
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Abhishek,

Can DM me for higher ups email addresses of PayU and idfc 

Like Magnet Like Magnet
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I am really sorry to hear about this. It looks like you are scammed. I think you paid your bill via a website made by a scammer which looks similar to IDFC's. BBPS doesn't use PayU as their PG. They have their own PG.

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Deal Subedar Deal Subedar
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I doubt its a scam.

Did a quick Google on the website and it seems it's an old website of idfc first bank. Else Tata power won't have the link on their website:

https://www.tatapower.com/media/PressReleaseDet...

Deal Cadet Deal Cadet
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Mine also 10k got stuck as the payment was successful through PhonePe but showed "Bill Payment Time Out". Please check status after 5 minutes. Need to check if it gets credited or when will be refunded.

Deal Lieutenant Deal Lieutenant
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did u got refund? @AbhishekX

Blaze Blaze
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Nope

Benevolent Benevolent
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Akele akele tricks use kar rahe the. Kisiko bataya nahi. Fir kya hoga :3 

Deal Newbie Deal Newbie
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I am also victim, anyone got refund? 

Deal Newbie Deal Newbie
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Tried with only 10 rs Amazon gift balance that is stuck..let us see if it refunds. Done several transactions using ola money on bbps which went smooth. Wish bbps gets well and comes back soon

Deal Newbie Deal Newbie
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Anyone got refund yet?
Deal Subedar Deal Subedar
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Me too no refund mine 6200rs stuck

Blaze Blaze
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You payed by Amazon pay ?

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Deal Subedar Deal Subedar
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Grievance officer email pls 

Blaze Blaze
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bro check out the uploaded pic
Deal Newbie Deal Newbie
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Screenshot20231019135228Freecharge

My payment failed with Freecharge, and they told to contact merchant. Anyone knew where to contact any mail or number? 

Deal Newbie Deal Newbie
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Screenshot20231023010539Chrome

I feel trapped, there is layer of loop, Credit card bank - Freecharge - PayU - IDFC BBPS.

IDFC BBPS Site is not responding, now i am doubtful that site is legit or not.

Deal Lieutenant Deal Lieutenant
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I think you need to raise issue with wallet/bank. I have done the same with ola wallet.. Will let you know once I get the refund
Deal Subedar Deal Subedar
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I guess we have lost our money.There is not even a support from idfc they are saying we are just mediators.how come payu idfc everyone is mediator.Feels like pulling out equivalent money from idfc cc and not paying them.Bunch of idiots.

Deal Lieutenant Deal Lieutenant
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raise the issue from where money is deducted, not to anyone else...as simple as that.
You can always chargeback
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Deal Newbie Deal Newbie
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Anyone who got the refund ? or any idea how to get the refund. It's been more than 8 days now. 

Helpful Helpful
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I've raised dispute with my credit card bank. THey're looking into it. No update since 2 days.

Deal Newbie Deal Newbie
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Today I have received refund through freecharge after 17 days

Deal Newbie Deal Newbie
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Bhai please help me.... My money also got stuck idfc bbps transaction through freecharge.When I contact freecharge they told me to contact merchant, payment successfully transferred to payu

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Deal Subedar Deal Subedar
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@AbhishekX did u get three refund bro

Blaze Blaze
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yes received my 29k refund
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