kingc0bra wrote:
OMG ..here I am feeling bad for having lost 6500 cashback points due to migration. They have informed me multiple times to transfer everything Fastag , Digital gold and wallet . I forgot about cashback points.
Yeah I cleared everything from old number, they didn't inform to take any action on new number. Now, they are like you we can't help you mode
what does migration mean here?
I had around 2.2L cashback points, 30k worth of digital gold around 35-40k worth of Gv
that's a lot of money paji
kukdookoo wrote:Migration here meant Kyc been transfer from old account to new accountwhat does migration mean here?
I had around 2.2L cashback points, 30k worth of digital gold around 35-40k worth of Gv
that's a lot of money paji
kannu.rider304 wrote:No checked with the paytm team, they said any unclaimed/transfered gold is lost too
Ur digital gold acc must be safe with them, just check ur email for digital gold account credentials and ask them
Parashuuram wrote:How u did it..? I am also facing same issues
It means... Full KYC shifted from x number to y number as aadhar/Pan can be used only once for Full KYC. I have issue in shifting KYC as I don't have old number.
hemant_111 wrote:I haven't shifted KYC Yet. I'm getting automated messages in 24*7 Chat.
How u did it..? I am also facing same issues
Drdrake wrote:Visit safegold.com and register as a Customer. There you can see all your transaction of digital gold purchased from Airtel/Freecharge etc. If Paytm had tieup with Safegold, then you can see the Gold Balance and transact them as per your wish.
How to find safegold account details? Paytm never send 1
hemant_111 wrote:I recently went through this hectic process. My old number has the KYC and i don't have access to it. My new account with New Number doesn't have KYC.
How u did it..? I am also facing same issues
Drdrake wrote:You should have cleared everything on new number as your mobile number will now be linked to your old account. Refer to the previous post in this thread.
Yeah I cleared everything from old number, they didn't inform to take any action on new number. Now, they are like you we can't help you mode
UnderNation wrote:Customer care agent told me that it can't be done for me.
But In My Case, Kyc Transfer To New Mobile Number, Received All Paytm Wallet Money , CashBack Points To New Phone Number...
All Old Data Including Transaction History , Paytm Chat Etc Received On New Mobile Number...
I Did Not Delete Old Account Or Deactivated During Migrate... Thats It. After Kyc Transfer Old Account Deleted Immediately.
kingc0bra wrote:Hmmm, I Used New Number Paytm For 5 Month's , Later Transferred Kyc From Old Number.
Customer care agent told me that it can't be done for me.
It might be because i haven't used the previous account in the past 12 months and there is some RBI rule regarding this 12 month rule. Not entirely sure.
kingc0bra wrote:How they update old account number without access to that number? Even I don't remember that old number but it says that my aadhar card is linked to some other number.. is there any solution?
I recently went through this hectic process. My old number has the KYC and i don't have access to it. My new account with New Number doesn't have KYC.
Transfer of KYC is not possible.
They will close your new account permanently and bring back the old account from the dead and update the old account with new mobile number.
In this process you lose everything linked to new account. So, they ask you to transfer everything linked to it and give Consent for this process.
This whole process took me 2 weeks on their 24x7 section.
kingc0bra wrote:I clarified with the executive too on call since my old number has some 10-20rs gold they gave me 3 calls to either move out or gave consent I gave consent and that's it. Not a word of backing up of the new account he only said kyc will be transferd as in with balance nothing will be done to existing account..
I recently went through this hectic process. My old number has the KYC and i don't have access to it. My new account with New Number doesn't have KYC.
Transfer of KYC is not possible.
They will close your new account permanently and bring back the old account from the dead and update the old account with new mobile number.
In this process you lose everything linked to new account. So, they ask you to transfer everything linked to it and give Consent for this process.
This whole process took me 2 weeks on their 24x7 section.
kingc0bra wrote:Mine was the same case haven't access the wallet for more than 2yrs so it was deactived
Customer care agent told me that it can't be done for me.
It might be because i haven't used the previous account in the past 12 months and there is some RBI rule regarding this 12 month rule. Not entirely sure.
hemant_111 wrote:Your problem is exactly as mine. Aadhar was linked with previous number and no transactions were done in past 1year. So, they can't delink aadhar from old account.
How they update old account number without access to that number? Even I don't remember that old number but it says that my aadhar card is linked to some other number.. is there any solution?
Yeah looks like I'm currently at the misery of the paytm, they won't reply for 2-3days, can't reach them by calls. I'm making my mind that the gold will most probably be lost. Tried the safeguard account creation too but I don't see anything there
Drdrake wrote:update - Received final word from paytm nothing can be done here. Since I gave my consent for kyc migration. All old data/balances/acc statements is lost foreverYeah looks like I'm currently at the misery of the paytm, they won't reply for 2-3days, can't reach them by calls. I'm making my mind that the gold will most probably be lost. Tried the safeguard account creation too but I don't see anything there
