Help needed paytm - kyc migrated from old account to new and lost all data

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Last Comment 2022-11-15

2022-11-06

After migration, I lost all my cashback points, digital gold the account had, all gift cards purchased.

Contacted support they said they had to delete both old+new account before migration and then migrated all data from old account to new. Hence all the existing data from the account is gone.

Please suggest my options? I had around 2.2L cashback points, 30k worth of digital gold around 35-40k worth of Gv

PS - For gv had received backup on emails so atleast that's there

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https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8815478

kingc0bra

2022-11-06

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OMG ..here I am feeling bad for having lost 6500 cashback points due to migration. They have informed me multiple times to transfer everything Fastag , Digital gold and wallet . I forgot about cashback points.

https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8815644

Drdrake

2022-11-06

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Yeah I cleared everything from old number, they didn't inform to take any action on new number. Now, they are like you we can't help you mode

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https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8816142

kukdookoo

2022-11-06

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what does migration mean here?

I had around 2.2L cashback points, 30k worth of digital gold around 35-40k worth of Gv

that's a lot of money paji

https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8816630

Drdrake

2022-11-06

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Migration here meant Kyc been transfer from old account to new account

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https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8816850

Parashuuram

2022-11-06

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It means... Full KYC shifted from x number to y number as aadhar/Pan can be used only once for Full KYC. I have issue in shifting KYC as I don't have old number.

https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8817927

hemant_111

2022-11-07

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How u did it..? I am also facing same issues

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https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8817232

kannu.rider304

2022-11-06

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Ur digital gold acc must be safe with them, just check ur email for digital gold account credentials and ask them

https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8817679

Drdrake

2022-11-07

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No checked with the paytm team, they said any unclaimed/transfered gold is lost too pensive

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https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8819548

kapaalaa

2022-11-08

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https://cdn0.desidime.com/attachments/photos/821752/medium/6zwlbt.jpg?1667864142

https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8819571

UnderNation

2022-11-08

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But In My Case, Kyc Transfer To New Mobile Number, Received All Paytm Wallet Money , CashBack Points To New Phone Number...

All Old Data Including Transaction History , Paytm Chat Etc Received On New Mobile Number...

I Did Not Delete Old Account Or Deactivated During Migrate... Thats It. After Kyc Transfer Old Account Deleted Immediately.

https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8819595

kingc0bra

2022-11-08

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Customer care agent told me that it can't be done for me.
It might be because i haven't used the previous account in the past 12 months and there is some RBI rule regarding this 12 month rule. Not entirely sure.

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https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8820312

Drdrake

2022-11-08

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Yeah looks like I'm currently at the misery of the paytm, they won't reply for 2-3days, can't reach them by calls. I'm making my mind that the gold will most probably be lost. Tried the safeguard account creation too but I don't see anything there

https://www.desidime.com/discussions/help-needed-paytm-i-migrated-kyc-from-one-of-my-account-to-new?page=1#post_8846013

Drdrake

2022-11-15

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update - Received final word from paytm nothing can be done here. Since I gave my consent for kyc migration. All old data/balances/acc statements is lost forever