Help to get refund

66°
Deal Cadet
132
244
6

on 15th I had recharged my Idea number for rupees 599 through Mobikwik wallet after loading money in it. The recharge is showing successful but I haven’t received the recharge. I complained to MobiKwik but they replied that they can’t do anything as the recharge was successful .

Any suggestions will be helpful

18 Comments  |  
8 Dimers
  • Sort By
11
3877
26

have you checked whether you recharged the correct number or not?

132
244
6

I Contacted Idea customer care and was informed that no recharge of 599 was pending.

355
1490
18

Send mails to both seperately.(send mails to mobikwik and idea seperately)
Send their replies to opposite side now.(now send the reply from mobikwik to idea and idea’s reply to mobikwik) and ask them to reply now.

0
3567
29

If you are using MobiKwik app. Then check the transaction under notification details from the right side menu. From there get the operator referance number.

132
244
6
SleeperRAW wrote:

If you are using MobiKwik app. Then check the transaction under notification details from the right side menu. From there get the operator referance number.

in app below the order, txn ref id is showing.should i give this to idea customer care?

132
244
6
jileg wrote:

Send mails to both seperately.(send mails to mobikwik and idea seperately)
Send their replies to opposite side now.(now send the reply from mobikwik to idea and idea’s reply to mobikwik) and ask them to reply now.

I had send MobiKwik the conversation I had with Idea customer care. But they are repeating the same lines that transaction was successful From there end. After that they are not replying to any of my query

355
1490
18
Expand
sanumax2176 wrote:

I had send MobiKwik the conversation I had with Idea customer care. But they are repeating the same lines that transaction was successful From there end. After that they are not replying to any of my query

Now try sending the same reply from mobikwik to idea?
If there is some reference number or something include that too…..

0
10625
107

Contact them on Twitter…they’re very quick responsive on Twitter… Thanks me later wink

132
244
6
Expand
jileg wrote:

Now try sending the same reply from mobikwik to idea?
If there is some reference number or something include that too…..

I contacted Idea customer care they replied that no such order ID is updated in their system. And maybe i would receive refund in my original source within 7 working days

132
244
6
Stardeals wrote:

Contact them on Twitter…they’re very quick responsive on Twitter… Thanks me later wink

will try

132
244
6

Thanks everyone . just now received the refund minutes after complaining via Twitter smile@

Missing