How to ask for compensation from ICICI bank for delay in crediting refund.

@Seinfeld @urmila.contact @bikidas2060

just raise your issue without fear.

It's they who are at fault not you.

ICICI Higher Authorities

Care->Grieveance->Nodal>Principal>RBI Ombudsman.

Thank you @baludesi , @urmila.contact , @HasdaChehra For replying. 

Firstly, before I file a complaint, I want to confirm if you guys are certain that I deserve compensation. I just want to ensure that my side of the story is well-supported.

Furthermore, I would like to inquire if there exists any particular document or guideline that specifically addresses the use of Rupay card on UPI, as the screenshot I shared from an RBI document in 2019 does not explicitly mention its applicability to Rupay CC on UPI.

I have also a query about Bob i don't have account in Bob but i recieved money and wo account mere mobile number se linked hy jbki mere ps esa kch bhi ni hy or wo account kisi 2sre state ka hy or kisi ne mjhe pese bhejen the to wo uske account me chl gya customer care kch btata ni but wo pese block hy 🥲 how to get that money back

@U_know_Naushad , @urmila.contact , @baludesi , @HasdaChehra

Hi, I contacted ICICI, they said that for credit cards, refund period is 30 days. I even mentioned that as per RBI any transaction that has been done on UPI network, has to be refunded within 5 days if not successful. They also said that they did not delayed the refund, merchant must had delayed that. However, I told them that on merchants end, transaction was never successful ( Merchant never received money). They, denied my compensation request. So, I am planning to escalate this to RBI. 

Are there any charges for taking this issue to RBI. 

Will I have to pay compensation to bank, if I will loose the case in the end.  ( Bank might say that I just wasted there time, so now they need compensation). 

Things that I have right now (Are these sufficient):

 1. Screenshot of paytm 24*7 contact team, in which they accepted that transaction failed and refund was initiated on 22nd and same should had been credited with in 5-7 days. 

2. Email from jiomart, in which they confirmed that they never received any payment.  In those emails they have clearly  accepted that they did not received any money, but they did not mentioned the UTR. However, in the first email that I sent to them, I clearly mentioned the UTR, and asked them if they received money against this UTR. 

3. Email from icici team, in which they have mentioned : "we regret the inconvenience caused to you. Due to technical issue there is delay in reversal. Please be rest assure, amount will be reversed back to your account by October 7, 2023"

This is all I have. Thanks for helping me in this. 

Is there anything else I need to do to expedite this process? It has been stuck on the same thing since the first day. Should I call RBI or ICICI?

@urmila.contact @U_know_Naushad @HasdaChehra

Thank you all for helping me in this. I received compensation of 1600 from ICICI. 

Your valuable suggestions helped me a lot.