HSBC replaced smart value credit card to cash back without asking

38°
Deal Cadet
hogbus

Hi!

Recently I received a parcel from HSBC when I opened I have found cash back credit card. I did not request, but so far I did not activate it. When I called customer care they have taken complaint.

Now what happens? I want my old card as it's life time free compared to cash back which has 999 charges. Please share any suggestion.

Thanks

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Deal Subedar Deal Subedar
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Don't activate it. Wait for the company to resolve.

Flame Flame
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Ask them to convert it to LTF then only I will accept.

Deal Cadet Deal Cadet
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Customer care updated that they discontinued all card except platinum and cash back so they are replacing all customers. They are asking to switch platinum if I want free instead cash back ltf. 

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