Indiatimes is not giving invoice with product delivery and giving 1 year warranty card in place of 36 months warranty

77°

1536
1

2012-07-17

Case Id. 302061
Order No:3001240051Sub-order No:00001 Issue Type:EscalationSub-Issue Type:Partial DeliveryProblem Area:Main Product Contents Not DeliveredResolution Date:Jul 17, 2012Case Status:Under ProcessCase Creation Date:Jul 6, 2012 11:31 AM
Description:(S.O.# – 3001240051:00001) cus got product but he did nt get INVOICE & WARRANTY CARD IS ONLY FOR 1 YEAR BUT ON WEBSITE IT HAS 36 MONTH MANUFACTURE WARRANTY KINDLY ARRANGE ON URGENT BASIS .as per dolly infomred to cust to wait for 24 hours for mail confirmation..
Remark 1: I received product with no invoice.Warranty card had no seal order number 3001240051 – it was for 1 year Jul 12, 2012 1:44 AM
Remark 2: I received Order for B920398 – Toshiba LCD 32PB1E (1) No invoice was sent for order number 3001240051 and wrong warranty card was sent with 1year warranty which is void as it doesn’t have sellers seal or address.
Also it had 1 year warranty written on it were as the India times page for this product shows 36 months warranty.

This is a case of misleading / cheating customers to buy product. I had purchased this model because it had 36 months warranty in the site mentioned. If I don’t get 36 months warranty I demand my payment back Also pay compensate for the agony I went through after this cheating/ misguidance by your site to buy the product.

I have generated a PDF of your site page as a proof which I may produce in consumer court and recover appropriate damages. I have attached the PDF which says 36 months manufacturers warranty. You may change it after seeing this email but I have enough proof as its generated by a online PDF generating site.

Please find the PDF attached with this mail,

Order No. 3001240051 [Get PDF File here pdf file ]
print
Order Information
Date Jul 5, 2012 3:08 PM Mode of Payment: Net Banking
Gift Card
Number of Items: 1 Order Total: 16125.12 2198.88 GC Applied: 2198.88 Amount to be Paid : 2198.88
Shipping Address
To: Bangalore address
2nd floor, Niladri Nilaya, no 99, 6th cross, devegowda layout, Adugodi, Banagalore- 560030, Karnataka, India.
bangalore, KARNATAKA 560030
INDIA
9742890801 Jul 12, 2012 2:06 AM
Remark 3: Update I got a call from 911130968600 – He called me and said he will send email to me regarding the update right away at 11:33 AM but have not received it till now :12:40 PM. Jul 12, 2012 12:41 PM
Remark 4: Called at 12:49PM to customer care he told system is down have to call up after 2 hours I told him to note down the issue and update in the system later he told me he cannot do that straight on the face…This is very bad service on part of India times shopping Jul 12, 2012 12:51 PM
Remark 5: I am talking to Abijith now and he is saying me that he canot email me Jul 13, 2012 1:01 PM
Remark 6: [email protected] Jul 13, 2012 1:04 PM
Remark 7: http://www.consumercourt.in/online-shopping/104...
Jul 13, 2012 2:35 PM
Remark 8: 9650416668 – EQUPS Trading is number given Pradeep to contact directly Jul 16, 2012 1:07 PM
Remark 9: That number is not responding to call. Jul 16, 2012 1:15 PM
Remark 10:
Jul 16, 2012 1:34 PM
Remark 11: currently talking to Harish After I couldn’t reach India times Vendor and Harish is transferring call to higher Manager.its on hold…waiting for maanager for long time….phone on hold…. Jul 16, 2012 1:42 PM
Remark 12: Talked to Dolly before update call got disconnected. Jul 16, 2012 1:47 PM
Remark 13: I have updated this in Grahak Seva. Next step is I will go to consumer court against this if not resolved by tomorrow as promised.I won’t accept any more 24 hours and 48 hours excuses Jul 16, 2012 2:18 PM
Remark 14: link for your reference http://www.grahakseva.com/complaints/74370/indi...= Jul 16, 2012 2:18 PM
Remark 15: http://www.caclubindia.com/forum/tax-retail-inv... this is how invoice should be. with these details. there was no details in email sent as soft copy. Jul 16, 2012 2:44 PM
Remark 16: I want to return the product. if invoice is not given or Warranty is not given as mentioned( 36 months) Jul 16, 2012 5:39 PM
Remark 17: Got email from Himanshu Bolya. saying we request to contact to the merchant for your product beause the invoice is sent to you by the merchant. Details of the merchant is given in the invoice!. When there is not invoice where is the details? haha first need to understand the issue. Blindly replying to email by indiatimes support Jul 16, 2012 6:56 PM
Remark 18: Have raised a complaint with misnistry of consumer affairs -