Issue with flipkart order (non-returnable type)

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Analyst
andromeda

So I bought cloth diapers for my baby which falls under non-returnable category.  2 out of 3 products I received are of one size and other item is of another size. All the item descriptions has freesize in it, yet 2 are different(smaller) than the expected.


The mighty customer care have issues understanding the issue, and it all boils down to saying since the item is non-returnable, we will take this as feedback and no talks on refund since it is not their rule book. Each diaper costs around 700/- and I do not want to give such a costly feedback worth 1400 INR.

What are my options now? Does pgportal work in this case, is it worth a try? Any experiences on handling these so called no returnable items with flipkart?

Item I ordered: https://www.flipkart.com/superbottoms-freesize-...;

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Deal Newbie Deal Newbie
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They routinely even readily create ‘replacement’ pickup even for food items, which we say are damged or acrid.

[email protected]

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Just have them change the ‘type’ of complaint.

While also being emphatic for the junior escalations agent to ‘call’ you.

Provide alternate numbers and preferred language between Hindi English and if any specific timings you need the call back between.

Although they would not even read the e-mail

and call even at 20:30 – 2100 just in a hurry to wrap up open contacts locked to them.

Ensure that they understand you are serious.

Ask them for the legal names, title of the function heads within Walmart India, whom your legal team can address in their letter (sent on your behalf).

After 2-3 excruciatingly irritating conversations with the fake escalations (L2 hired to act as L3 level agent)

again put your foot down with: You are going around in circles and I have (CS) process related and other serious feedbacks to give and resolutions to seek on my (always note/ ask for the Incident IDs).

And thus please have your team lead, reporting associate speak with me (on the same call).

Since the team lead or group manager of the TLs is permanently on leave or in the toilet or in a meeting for decades.

The fake (junior) escalations person will buy time (that call back will come later).

Again put your foot down. My lawyers require minimsl verbal communication and documented trace.

So please e-mail me a summary of this phone call;

including point 1, point 2, point 3 and that you have taken my request for (reason), or call back from Ms/Mr. Team Lead (preferably on call ask.. if Gangalal, Jamuna is the TL) give random names and claim that you’ve spoken to so and so TL just 40 days back.

If no e-mail from them, then tell them that you’d have the case elevated.

Do not have much hopes.

But sometimes some agent (on their own/ they have the rights) decides to help with refund or pickup then refund.

Despite refund to wallet (for COD orders) being easy. . Flipkart always had the habit of trapping one to share bank accounts for them to play it easy (if same person has multiple accounts).

In anything above hazaar barah sou or if the agent feels they should get risk investigation involved… they might send a canned (predrafted) e-mail asking for "ID proif’.

I generally have generic names on orders and account (like Flipkart Customer, Amazon Customer)

so I just say I (pseudonym) do not share or do not have residence proof of this address or that the item actually is delivered to a relative’s address, just name is ____ (pseudonym).

,

They have no cross checking links anyway, with RTO or UIDAI.

So random Driving Licence or Passport copy of sny relative, friend or domestic help from the same pincode too is accepted by them.

They just take the images to internally save their jobs..

that we tried to verify legitimacy of the customer before issuing any reverse pickup refund.

In the humdreds of refunds or pick-up and refunds in Amazon accounts, we were never (not once) asked for ID proof.

And my experience of this joke (we want to tske and then leak your ID proof) only happened in Flipkart.

In the only time (Eveready HL56 received instead of HL52 ordered) when they asked for ID proof, I impressed upon (a fairly decent person) the escalations team, that you already breached our data by sharing our(relative’s) bank detail (in the past) with an unrelated seller and refund went there.. WITHOUT OUR CONSENT.

I.T. Department is treating it as other income.

We cannot trust you with ID proofs.

That is when he almost gave up their dilemma and secret.

(Sir please understand, we cannot access the e-msils outside specific locked systems, images cannot be downloaded and we too operate under protocol to do some basic checks, else seller support files reverse complaints.. on us buyer support).

I felt sorry for him as I stretched a simple issue (sending snaps of my senior citizen aunt’s ID proofs) for 7-8 days and he way like, sir this case is assigned to me (and their bosses too ask them as to why it is yet not marked as resolved).

Deal Newbie Deal Newbie
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Flipkart customer care is one of the worst and useless thing still existing in India. Until we reach out them on Twitter, they won’t respond properly. Try doing it.

Analyst Analyst
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Charan31 wrote:

Flipkart customer care is one of the worst and useless thing still existing in India. Until we reach out them on Twitter, they won’t respond properly. Try doing it.

Should I tweeet or will DM work?

Deal Newbie Deal Newbie
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andromeda wrote:

Should I tweeet or will DM work?

I would suggest to Tweet them. They mostly don’t react to DMs as well sweat_smile

Deal Lieutenant Deal Lieutenant
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Even the non returnable item have a returnable window but can be only entertained by cc . Call cc and convince them the issue as you dont want to retutn the product and its much needed but due to size issue its unusable and money is wasted. You can ask them to exchange the product if delivery is fast. Upload images if possible to them .99% issue
I faced similar issue talked to cc first he said no no then i said when the product is inusable because of sellers mistake , whats the point in keeping it. After some followips got refund.

Analyst Analyst
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Common-man wrote:

Even the non returnable item have a returnable window but can be only entertained by cc . Call cc and convince them the issue as you dont want to retutn the product and its much needed but due to size issue its unusable and money is wasted. You can ask them to exchange the product if delivery is fast. Upload images if possible to them .99% issue
I faced similar issue talked to cc first he said no no then i said when the product is inusable because of sellers mistake , whats the point in keeping it. After some followips got refund.

I did go through similar circus with two representatives back to  back. Both wasted my time, energy and inner peace.

And they say since it is “freesize”, nothing can be done, while I received a fixed size. It is so difficult to put some sense into their heads.

Pro Entertainer Pro Entertainer
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andromeda wrote:

I did go through similar circus with two representatives back to  back. Both wasted my time, energy and inner peace.

And they say since it is “freesize”, nothing can be done, while I received a fixed size. It is so difficult to put some sense into their heads.

bhai, ab ya to kisi ko gift kar do ya ek aur bachcha le aao gher mein jaldi se… wink toungueout

Analyst Analyst
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vijkap201 wrote:

bhai, ab ya to kisi ko gift kar do ya ek aur bachcha le aao gher mein jaldi se… wink toungueout

I already have backup plans; to gift them. I’ve identified potential users too!

But I’m also behind them if they can take it back, so that I can gift something else to the above set of people

Cool Cool
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andromeda wrote:

I already have backup plans; to gift them. I’ve identified potential users too!

But I’m also behind them if they can take it back, so that I can gift something else to the above set of people

If nothing works, tell them that the cloth is damaged over the call. They surely take replacement/return for damaged product.

Mobile Guru Mobile Guru
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Charan31 wrote:

I would suggest to Tweet them. They mostly don’t react to DMs as well sweat_smile

They do respond via DMs (they’re pretty good at it too – Managed to get a replacement of a furniture order twice last year). Even if you tweet them, the first thing they will ask you is to “Send them a private message” 😄

Chennai Super Kings Chennai Super Kings
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wdym by 700 per diaper? Sone ka diaper lgta h😅

Chennai Super Kings Chennai Super Kings
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I had a pickup scheduled for a tshrit return yesterday but no one came/called for the pickup. What to do now?

Delhi Capitals Delhi Capitals
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chota_chattri wrote:

wdym by 700 per diaper? Sone ka diaper lgta h😅

Washable & Reusable Cloth Diaper containing 1 Waterproof Outer + 1 Organic Cotton Dry Feel Magic Dry Pad +1 Open Booster pad [Day & Night Use] 😀

Mobile Guru Mobile Guru
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Tanmayyy wrote:

I had a pickup scheduled for a tshrit return yesterday but no one came/called for the pickup. What to do now?

FK always struggles handling the load (Deliveries during/after sale). I too had one pickup scheduled for yesterday and that didn’t happen + requested a call back just now to enquire about the same (Est time: 8min) and this didn’t happen either
May be, the only option left is to escalate this is via twitter and wait

Chennai Super Kings Chennai Super Kings
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getready wrote:

FK always struggles handling the load (Deliveries during/after sale). I too had one pickup scheduled for yesterday and that didn’t happen + requested a call back just now to enquire about the same (Est time: 8min) and this didn’t happen either
May be, the only option left is to escalate this is via twitter and wait

How did u request a callback , I’m not able to get to that option

Entertainer Entertainer
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complaint to pgportal and nodal officer. State your complaint straight ie wrong product recieved. Don’t waste your time and energy saying size is different. Just complain different product.

Also drop a tweet. 

Mobile Guru Mobile Guru
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Tanmayyy wrote:

How did u request a callback , I’m not able to get to that option

Order – Need Help

https://cdn0.desidime.com/attachments/photos/766333/medium/call.jpg?1652177607

Analyst Analyst
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chota_chattri wrote:

wdym by 700 per diaper? Sone ka diaper lgta h😅

I believe you got the answer. You may also refer to the link shared in the initial post

Pro Shopping Friend Pro Shopping Friend
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i have no hopes, good luck

BTW beware of account blocking and its consequences like SC loss, GV bal..etc

Hunk Hunk
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andromeda wrote:

I already have backup plans; to gift them. I’ve identified potential users too!

But I’m also behind them if they can take it back, so that I can gift something else to the above set of people

Bhai, they won’t take em back. I had a different issues but with adult diapers. The pack was all torn and stuff. I asked the cs people, they kinda ghosted me after an all buddy buddy talk. Here are the mail ids you gonna need. They will refund you the money and allow you to keep the diapers along with proper photos. 🙂🙂🙂


grievance . officer @ flipkart.com,
cs-head @ flipkart.com

Analyst Analyst
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bikidas2060 wrote:

Bhai, they won’t take em back. I had a different issues but with adult diapers. The pack was all torn and stuff. I asked the cs people, they kinda ghosted me after an all buddy buddy talk. Here are the mail ids you gonna need. They will refund you the money and allow you to keep the diapers along with proper photos. 🙂🙂🙂


grievance . officer @ flipkart.com,
cs-head @ flipkart.com

Proper Photos as proofs for them?

Chennai Super Kings Chennai Super Kings
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tappukepapa wrote:

Washable & Reusable Cloth Diaper containing 1 Waterproof Outer + 1 Organic Cotton Dry Feel Magic Dry Pad +1 Open Booster pad [Day & Night Use] 😀

ahh if that’s organic then it can be sold at 5000, no worries.

Analyst Analyst
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@Charan31 @Common-man @vijkap201 @tenon09 @getready @P_A_N_K_A_J @bikidas2060 @caks2006407

Thank you guys for taking your time in going through this and suggesting a few ways out. I tried putting sense into their heads, but as expected, nothing works out except the customer getting frustrated or irritated.

Finally I decided to contact seller (superbottoms), and explained them the issue. The seller being sensible (likely because they are into trading this sensible products) understood the issue, and accepted to exchange with the right product outside flipkart. 

Thanks again guys 🙏🏻

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