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JIO FIBER CANCELLATION Process

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dirashvarma

Getting closer to 30days. Someone please share cancellation Process & also share ur cancellation & Refund experience only for this new 30-day offer not the previous experience with JIO 

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Mobile Guru Mobile Guru
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Just call their cc and close it.

Deal Cadet Deal Cadet
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Expecting more detailed info…like how many days before request to be registered, Customer Care Number etc etc details.

Mumbai Indians Mumbai Indians
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dirashvarma wrote:

Expecting more detailed info…like how many days before request to be registered, Customer Care Number etc etc details.

https://www.jio.com/fiber/en-in...ns

All info is here.

Service will stop automatically after 30 days. Call them and cancel it if you dont want.

Deal Cadet Deal Cadet
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Tried the chat option…It directs you to email and gives email id. On emailing a bot replies asking you to use the chat feature. Unable to reach a person to get it cancelled. Hope someone finds a way.

Deal Subedar Deal Subedar
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If I may ask…. Why going for cancellation?

Deal Subedar Deal Subedar
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sherlock wrote:

If I may ask…. Why going for cancellation?

To try the trial wink

Hunk Hunk
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Call 198 from Jio phone. Goto internet complaints. Press 9. Ask them to talk about Jio fiber. They ll transfer your call. That’s it. Enjoy

Deal Subedar Deal Subedar
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Ha ha ha, lag jao kaam pe….. Vasuli Ka trial bhi ho jaayega

Deal Cadet Deal Cadet
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sherlock wrote:

If I may ask…. Why going for cancellation?

Firstly, STB is useless.
And 3.3TB & ₹399 is great.
Prepaid option is the best.
But Speed, Range etc etc issues which are Important.

Deal Subedar Deal Subedar
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dirashvarma wrote:

Firstly, STB is useless.
And 3.3TB & ₹399 is great.
Prepaid option is the best.
But Speed, Range etc etc issues which are Important.

So you are not getting satisfactory speed?

Punjab Kings Punjab Kings
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I put in a disconnection request and there has been no update on the same. Month finishing today. Anyone facing the same issue?

What medium have you used for disconnection?

Deal Newbie Deal Newbie
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It could really help people around here if u can explain in detail why r u cancelling the cheapest and probably the best specification internet connection on paper..

Pro Tech Guru Pro Tech Guru
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I have applied for it a week ago. I can see connection being provided in my immediate neighborhood over the last few days. Dunno if they have any procedure in place for outstation customers. Did get Jio SIM earlier with option for call verification of a local resident so hopeful that it won’t be an issue. Since its prepaid I plan to recharge every other month or so, mostly coinciding with India Test series.

Deal Subedar Deal Subedar
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tthisme wrote:

It could really help people around here if u can explain in detail why r u cancelling the cheapest and probably the best specification internet connection on paper..

For most people, the internet on your phone is all you need if you are living in the city.

People sign up for wired broadband, thinking they can watch too many videos, but later they realize they have not time for it. Even the cheapest broadband plan is just an additional expense which is not required.

Deal Cadet Deal Cadet
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teriab33 wrote:

For most people, the internet on your phone is all you need if you are living in the city.

People sign up for wired broadband, thinking they can watch too many videos, but later they realize they have not time for it. Even the cheapest broadband plan is just an additional expense which is not required.

Agreed with you..I get 100 gb data for my airtel prepaid with 90 days validity and at the end of validity i am still left with 5-10 gb data..Broadband is good for people who wants to do streaming or use streaming apps on tv or laptop 2-3 hours daily..

Pro Tech Guru Pro Tech Guru
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LIMBO wrote:

I have applied for it a week ago. I can see connection being provided in my immediate neighborhood over the last few days. Dunno if they have any procedure in place for outstation customers. Did get Jio SIM earlier with option for call verification of a local resident so hopeful that it won’t be an issue. Since its prepaid I plan to recharge every other month or so, mostly coinciding with India Test series.

Installed today. Got a dual band, blue colored router. I had opted for the basic trial. Now just need another multi-TB HDD. The local Railwire hotspot had served me well over the last 2 years or so. But few months after Google’s exit speed was throttled from 30Mbps to just 4Mbps which wasn’t sufficient for my needs.

Gujarat Titans Gujarat Titans
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thunderguy wrote:
I put in a disconnection request and there has been no update on the same. Month finishing today. Anyone facing the same issue?

What medium have you used for disconnection?

How much time did it take for refund to be issued?

Deal Subedar Deal Subedar
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I am getting a message, coming to your neighborhood soon, but had seen many in the neighborhood setting up temporary booth selling fiber. What could be the issue.

Deal Major Deal Major
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If You Cancel Under Freee Trail Month Then It Will be Get 100% Refund Whichever Plan 1500 or 2500. If You Cancel Your Connection After Free Trail Period There Are 2 Conditions

1. If Using 1500 Plan Without STB – Then They Will Deducted Rs.1000 Installation Charges

2. If Using 2500 Plan [ 1500 + 1000 Rs. STB Box Charge Which is 100% Refundble] – You Will Get Rs.1000 STB + 500 Connection Charge = Total Rs.1500 Get

main and Bad Thing – If You Purchase 1500 Trail Period Then After Trail You Buy Rs.1000 extra 100% Refundable STB Box . Then You Have to Close Complete Connection. STB Box is Not Refundable Without Closing Connection.

Under Free Trail Period Before Complete 30 Days You Will Get 100% Money Back

Thanks

Deal Newbie Deal Newbie
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They took my bank account details and checked all the devices and taken with them. Within 2 Days I got the refund, first 1000 then 1500, with few minutes difference.

Deal Cadet Deal Cadet
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Can we apply for refund after 28 days and again apply for trial offer ?

Deal Newbie Deal Newbie
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I wonder who you called, since my experience has been anything but satisfactory in trying to cancel the jio fiber service.

Hunk Hunk
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PshycoKiLLeR wrote:

Can we apply for refund after 28 days and again apply for trial offer ?

No.

Pro Tech Guru Pro Tech Guru
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mpatel81 wrote:

I wonder who you called, since my experience has been anything but satisfactory in trying to cancel the jio fiber service.

In my case they canceled it automatically after I didn’t recharge even after 20? days or so after trial expiry. Received full refund in my bank account 10 days later.

Deal Newbie Deal Newbie
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I was charged twice 1500 + 2500 for one STB & one Reuter, under one purchase

Now while talking about refund they are conveniently talking of one amount only
Is anybody in JIO there to help us

The service agent is a full scam

Deal Newbie Deal Newbie
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@admin
Appreciate your assistance on above, in 2 days I asked for cancellation due to service and connectivity issue

Deal Newbie Deal Newbie
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I literely recived cancallation-confirmation call at night 9PM, they are really trying hard to delay the process and blame us for it

Deal Newbie Deal Newbie
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do u know the number. cc has no option for cancelling

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