Jio mart cashback points lost?

210°
Deal Lieutenant
chunnumunnuannu

I was about to recharge 719 plan using existing 88.80 Jio mart cashback point but couldn’t complete the payment at that moment  (neither selected any payment mode) due to certain reason. 

Now when I proceed to recharge; Jio mart cashback points is showing 0.0

if i lost the point?

or, will it reflect back after certain time? 

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Deal Cadet Deal Cadet
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it will be back

Deal Lieutenant Deal Lieutenant
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how much time it would take?

It’s already 4½ hour.

Deal Lieutenant Deal Lieutenant
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Same happen with me 

I tried to order in ajio and selected 200 points for redemption 

In next page payment couldn’t processed and 200 points deducted. Already 10 days passed and no points refunded.

Entertainer Entertainer
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Jaane wala vapis nhi ata bro

Let the Bygones be bygones.

@chunnumunnuannu

Deal Lieutenant Deal Lieutenant
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?

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Deal Lieutenant Deal Lieutenant
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Raise a complaint from the Help section .and track it .Also do call cc if no response in 48 hrs.

Deal Cadet Deal Cadet
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Complaint should be raised with jiomart customer care. I had a similar incident wherein I lost points because of transaction failure in reliance smart point offline store. The store manager told me it will be refunded in 48 hours. As expected nothing happened. I wrote a mail to reliance smart store customer care and they told to ask jiomart cc [email protected]. After repeatedly following up for almost a month I got the cashback points back. It was a long wait and since I was persistent enough with my repeated mails, I got it back.

Deal Cadet Deal Cadet
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You will get in 1hr, or raise ticket

Deal Newbie Deal Newbie
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@chunnumunnuannu;

Did you get your points back? if yes, In how many days?

Same happens with me today. I lost 145 points.

Deal Lieutenant Deal Lieutenant
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I got it.

but it took me around 15 days & multiple follow up 

Deal Cadet Deal Cadet
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me also lost points when my transaction failed at reliancedigital online. then immediately i called CC they asked me to wait 48hrs. but, within 2hrs my cashback points came back.

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