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Jio prepaid disconnection due to no recharge

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siddudeagarwal
I had a jio number disconnected due to no recharge for long time (1 to 1.5 years or more)

But before the disconnection many times i got reminder calls from jio customer care for recharge failing which it may get disconnected.

Do they still make such reminder calls to alternate number ?
Because i have another jio sim which was last recharged in october 2022 and i dont want to loose this number
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Benevolent Benevolent
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saurabh1 wrote:

Keep that number connected to the network.

Make a call to that number every 90 days.

Top up with ₹50

This should be sufficient.

Just to be on a safer side, do a minimum recharge every 4-5 months

Don't live in past. 

Now time changed and with duopoly telecom operators don't have any benefit in keeping inactive non profitable accounts  in there book. Very soon operators start to clean there books. If number is important then keep it active by recharge Or let it go. Free launches going to end soon. 

Generous Generous
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guest_999 wrote:
It was an old rules pdf so not sure if same rules still applicable. In any case, I remember that if main bal is there then telocs have the option to deduct "min maintenance charge" every 3 months I think to keep the no. active as long as main bal remains.

Yup,Jio deducts Rs 20 from top-up balance as number retention charges if no usage observed in last 90 days. @kukdookoo @siddudeagarwal


" B. Information related to deactivation due to non usage:


Prepaid:

In case of non-usage (no voice/video calls, outgoing SMS, data usage or usage of Value Added Services) for a continuous period of 90 days or more, the mobile number will be deactivated at the discretion of Reliance Jio Infocomm Limited, subjected to following;



In case the available balance in your main account is more than Rs. 20 at the expiry of 90 days of non-usage period, Automatic Number Retention Scheme will be put into effect - Rs. 20 will be deducted from your account and the non-usage period will be extended by 30 days. This process will continue till the balance in your account is less than Rs. 20, post which your number will be deactivated.

The Jio mobile number can be reactivated by making payment of Rs. 20 within 15 days of deactivation due to non-usage. Number will be disconnected on non-payment of said fee within this period."

https://www.jio.com/en-in/regu...ry

Update : Link to Jio's "Regulatory Policies and Notices" included. 



Helpful Helpful
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Keep that number connected to the network.

Make a call to that number every 90 days.

Top up with ₹50

This should be sufficient.

Just to be on a safer side, do a minimum recharge every 4-5 months

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Helpful Helpful
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Keep that number connected to the network.

Make a call to that number every 90 days.

Top up with ₹50

This should be sufficient.

Just to be on a safer side, do a minimum recharge every 4-5 months

Deal Subedar Deal Subedar
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saurabh1 wrote:

Keep that number connected to the network.

Make a call to that number every 90 days.

Top up with ₹50

This should be sufficient.

Just to be on a safer side, do a minimum recharge every 4-5 months

what is the minimum recharge for jio? 
Benevolent Benevolent
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gotrajk wrote:
what is the minimum recharge for jio? 

Rs 119 and it's a worthy pack offering 1GB/day for 14 days. Plus 100SMS IIRC. Can recharge via main balance accumulated from various Freecharge/Amazon etc. offers. I have stopped accumulating balance in my Vi nos. as well. Of course in case of Airtel it's of no use. 

Benevolent Benevolent
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saurabh1 wrote:

Keep that number connected to the network.

Make a call to that number every 90 days.

Top up with ₹50

This should be sufficient.

Just to be on a safer side, do a minimum recharge every 4-5 months

Don't live in past. 

Now time changed and with duopoly telecom operators don't have any benefit in keeping inactive non profitable accounts  in there book. Very soon operators start to clean there books. If number is important then keep it active by recharge Or let it go. Free launches going to end soon. 

Deal Captain Deal Captain
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Bk100 wrote:

Don't live in past. 

Kiteretsu - The Time Traveller 

Benevolent Benevolent
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Bk100 wrote:

Don't live in past. 

Now time changed and with duopoly telecom operators don't have any benefit in keeping inactive non profitable accounts  in there book. Very soon operators start to clean there books. If number is important then keep it active by recharge Or let it go. Free launches going to end soon. 

Paji if main balance is there then? @guest_999 paji aapne 1 pdf daali thi na kisi post me is regarding.
Benevolent Benevolent
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they do make calls, I have 2 numbers recharged in Jun22 but rcvd continuous calls in Feb so far safe without recharge or any bal but active in phone but another number under same id is fully loaded for 2-3 yrs may be reason for not disconnecting


Deal Lieutenant Deal Lieutenant
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caks2006407 wrote:

they do make calls, I have 2 numbers recharged in Jun22 but rcvd continuous calls in Feb so far safe without recharge or any bal but active in phone but another number under same id is fully loaded for 2-3 yrs may be reason for not disconnecting


yes if someone has a good recharge or usage history with loads of balance then they dont disconnect easily i guess
Deal Lieutenant Deal Lieutenant
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kukdookoo wrote:
@siddudeagarwal did that number have any balance and was it active in a phone?
dont remember properly but most probably it was in a 2g phone or outside the phone
Deal Lieutenant Deal Lieutenant
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caks2006407 wrote:

they do make calls, I have 2 numbers recharged in Jun22 but rcvd continuous calls in Feb so far safe without recharge or any bal but active in phone but another number under same id is fully loaded for 2-3 yrs may be reason for not disconnecting


you got reminder call in feb 2023 ? if yes then you must recharge or else they can disconnect anytime
Deal Captain Deal Captain
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siddudeagarwal wrote:
you got reminder call in feb 2023 ? if yes then you must recharge or else they can disconnect anytime
Is your number visible in MyJio App (if linked)? Also, what's the exact response when u call to that number? Confirm that it's in Jio Database by going to Myjio App, recharge for a friend, type that number.. it's showing please enter valid jio number?
Deal Lieutenant Deal Lieutenant
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quantum wrote:
Is your number visible in MyJio App (if linked)? Also, what's the exact response when u call to that number? Confirm that it's in Jio Database by going to Myjio App, recharge for a friend, type that number.. it's showing please enter valid jio number?
its active

infact i am even receiving incoming calls and sms in that number

using myjio app i checked for that number last recharge which was done in oct 2022 for rs 149
Deal Lieutenant Deal Lieutenant
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Can anyone confirm that jio rs 119 recharge still works ? its not showing in amazon
Deal Captain Deal Captain
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siddudeagarwal wrote:
Can anyone confirm that jio rs 119 recharge still works ? its not showing in amazon
Yes, it works. 
Edit:
@siddudeagarwal it's visible in Amazon

jio

Post Emperor Post Emperor
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Those calls reminding to recharge or disconnection from Jio are fake i keep getting them every two days yet nothing happens.I just recharge once every three months.

Generous Generous
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Bk100 wrote:

Don't live in past. 

Now time changed and with duopoly telecom operators don't have any benefit in keeping inactive non profitable accounts  in there book. Very soon operators start to clean there books. If number is important then keep it active by recharge Or let it go. Free launches going to end soon. 

Why should they disconnect if we topup every few months, there is no rule which says outgoing pack must be activated for Sim to be active

Benevolent Benevolent
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avgn wrote:

Why should they disconnect if we topup every few months, there is no rule which says outgoing pack must be activated for Sim to be active

Monthly recharge will become mandatory in coming days just like for post paid connections. Why they will keep inactive non profitable connections on there roll? Are they here for charity? Why do you think they don't make monthly recharge mandatory?
Benevolent Benevolent
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siddudeagarwal wrote:
you got reminder call in feb 2023 ? if yes then you must recharge or else they can disconnect anytime
yes, many calls on all numbers, but they only said its too long no recharge pls do recharge; no disconnection warning
I will do recharge soon
I wonder why they do not send official disconnection SMS or email just b4 disconnection
Pro Community Angel Pro Community Angel
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Bk100 wrote:
Monthly recharge will become mandatory in coming days just like for post paid connections. Why they will keep inactive non profitable connections on there roll? Are they here for charity? Why do you think they don't make monthly recharge mandatory?

From a company's POV this argument is correct. But sad part is that Trai which is supposed to care about the users, has been a complete failure.

Its okay to impose limit on number of connections per person / household but making recharge mandatory is not fair. Indirectly, that's like making incoming chargeable (which has been free since time immemorial) 

Deal Newbie Deal Newbie
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My friend's spare no was closed last week within 90 days policy. Plan expired around early jan this year & no was active on handset received few calls earlier for recharge but another sim which is not recharged since long is working
Benevolent Benevolent
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androgame wrote:

From a company's POV this argument is correct. But sad part is that Trai which is supposed to care about the users, has been a complete failure.

Its okay to impose limit on number of connections per person / household but making recharge mandatory is not fair. Indirectly, that's like making incoming chargeable (which has been free since time immemorial) 

Fixed line which was there before mobile invention was had fixed monthly charge.All developed countries already have fixed monthly charge it n mobile telephony . Why do you think india will remain exception? Why you think incoming should be  free as it also need spectrum usage?

Pro Community Angel Pro Community Angel
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Bk100 wrote:

Fixed line which was there before mobile invention was had fixed monthly charge.All developed countries already have fixed monthly charge it n mobile telephony . Why do you think india will remain exception? Why you think incoming should be  free as it also need spectrum usage?

Its interesting that we compare ourselves with developed countries smile

Apart from that discussion, though i am not an engineer, but would assume that incoming does require lesser resources on the part of the company. So maybe they can introduce cheaper plans for incoming only validity. Its not right to make "unlimited" mandatory for everyone when a very few section of the consumers actually need it. Metered connections are much better for others.

Benevolent Benevolent
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androgame wrote:

Its interesting that we compare ourselves with developed countries smile

Apart from that discussion, though i am not an engineer, but would assume that incoming does require lesser resources on the part of the company. So maybe they can introduce cheaper plans for incoming only validity. Its not right to make "unlimited" mandatory for everyone when a very few section of the consumers actually need it. Metered connections are much better for others.

Yes. I think incoming only plans will surely come in mobile phones sooner than later. Already all fixed phone lines have these schemes. 

Critic Critic
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kukdookoo wrote:
Paji if main balance is there then? @guest_999 paji aapne 1 pdf daali thi na kisi post me is regarding.
It was an old rules pdf so not sure if same rules still applicable. In any case, I remember that if main bal is there then telocs have the option to deduct "min maintenance charge" every 3 months I think to keep the no. active as long as main bal remains.
Deal Subedar Deal Subedar
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To avoid disconnection keep your SIM in phone, receive calls time to time at least once in every 3 months. My jio sim was also closed due to I have never used it & never inserted in phone. I am left with two SIM one is primary & the second one is secondary. Both number were ported from airtel & loop mobile & very unique vip number type. To avoid disconnection I always keep my secondary jio SIM in main phone number. I receive calls & sometimes I do recharge once in a year.

Generous Generous
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guest_999 wrote:
It was an old rules pdf so not sure if same rules still applicable. In any case, I remember that if main bal is there then telocs have the option to deduct "min maintenance charge" every 3 months I think to keep the no. active as long as main bal remains.

Yup,Jio deducts Rs 20 from top-up balance as number retention charges if no usage observed in last 90 days. @kukdookoo @siddudeagarwal


" B. Information related to deactivation due to non usage:


Prepaid:

In case of non-usage (no voice/video calls, outgoing SMS, data usage or usage of Value Added Services) for a continuous period of 90 days or more, the mobile number will be deactivated at the discretion of Reliance Jio Infocomm Limited, subjected to following;



In case the available balance in your main account is more than Rs. 20 at the expiry of 90 days of non-usage period, Automatic Number Retention Scheme will be put into effect - Rs. 20 will be deducted from your account and the non-usage period will be extended by 30 days. This process will continue till the balance in your account is less than Rs. 20, post which your number will be deactivated.

The Jio mobile number can be reactivated by making payment of Rs. 20 within 15 days of deactivation due to non-usage. Number will be disconnected on non-payment of said fee within this period."

https://www.jio.com/en-in/regu...ry

Update : Link to Jio's "Regulatory Policies and Notices" included. 



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