JIOMART Fraud

Shocking 

My refund for ipad order on May 29th was processed two days back after numerous follow-ups.(almost 2 months) Their twitter support is non-existent, always the same reply. Luckily I ordered with Amex and the charge back was without any hassle.

kingc0bra wrote:
My refund for ipad order on May 29th was processed two days back after numerous follow-ups.(almost 2 months) Their twitter support is non-existent, always the same reply. Luckily I ordered with Amex and the charge back was without any hassle.

...

Refund(auto) processed in 3-4 days after order Reliance is UnReliance

Escalate to [email protected]

caks2006407 wrote:
for me refund was treated as IMPS txn so Axis Ace gave me 2% CB😄
Refund(auto) processed in 3-4 days after order Reliance is UnReliance

Grounds for seeking compensation due to the gross delay in refund as per RBI rules I believe.

I am thinking to purchase oneplus nord ce2 mobile after all the discussion I dont order

Once for me only some items where delivered and some where not but still it was showing delivered so we called the delivery person he was looking fishy he said I delivered everything so afterwards I complained in jiomart and also called him he said he have all the items so he send a another person and returned the stolen items after one day.

Rakhi_srikak wrote:

I am thinking to purchase oneplus nord ce2 mobile after all the discussion I dont order

aj mausam bada acha ha

ambani aise hi thodi ambani bana hai 

@narendramodi apke dost ka burai ho Raha idhar

Sometimes they don't need otp to mark it delivered, i dont know how their system work.

bftb wrote:

Escalate to [email protected]

They are the same kids answering e-mails😅.

I started sending one liners, like 'too much confusion, please call us on ×××××××××'.

.

And in responding to cshead e-mails, the people who call are the same clueless Haptik associates (Haptik, the company which Reliance group bought).

7 out of 10 cannot even form peoper sentences even in Hindi, to explain why the refunds are stuck for 4 months.

.

At other times, some over enthusiastic associate asks the store of delivery to send a replacement (small items like edible oil or grocery).

Other executive asks the finance team to refund to wallet.

Store staff send items (of the account's record) aa replacement but without bill.

And backend finance team too refunds to wallet (for COD order) later.

kartikxxx wrote:
Sometimes they don't need otp to mark it delivered, i dont know how their system work.

There are always ways.

anyone have experience with their clothing products thinking of buying but not sure about return or exchange

Same happened with me but my order was on cod

Ash-D wrote:

anyone have experience with their clothing products thinking of buying but not sure about return or exchange

Not I myself, but when rajrocks first posted those deals here... someone I knew had a piece returned and another tried exchange but no exchange possible.

.

I am not sure if the garments ever ship from nearby location storrs, like grocery does.

.

.

Plus there is no way to get help from Haptik (Jiomart customer care), should something go wrong.

(Infact jiomart whole operations are without any SOPs per se).

Same thing happened with me for a 242 rs order. Left after interacting with cc once as the hassle was more than the amount. 90% I wouldn’t have got a refund anyways. First time placed a prepaid order on JioMart. Every time it was cod and had no issue so made the mistake this time

Try contacting them on facebook, twitter handle seems non-existent but facebook handle has reverted me quite a few times.

kingc0bra wrote:
My refund for ipad order on May 29th was processed two days back after numerous follow-ups.(almost 2 months) Their twitter support is non-existent, always the same reply. Luckily I ordered with Amex and the charge back was without any hassle.

how did you managed to get ipad refund mine is still pending 

caks2006407 wrote:
for me refund was treated as IMPS txn so Axis Ace gave me 2% CB😄
Refund(auto) processed in 3-4 days after order Reliance is UnReliance

pls suggest how did you got refund i am chasing from 55 days

Atlantic wrote:
how did you managed to get ipad refund mine is still pending 

I DM'ed on twitter everyday for 15 days.
Then asked for charge back with Amex CC. They have removed that purchase from the bill.
Got some peace of mind.

I continued messaging on twitter 1-2 times every week.

Finally it was resolved 2 days back.

Very simple process.

kingc0bra wrote:
I DM'ed on twitter everyday for 15 days.
Then asked for charge back with Amex CC. They have removed that purchase from the bill.
Got some peace of mind.

I continued messaging on twitter 1-2 times every week.

Finally it was resolved 2 days back.

Very simple process.

i do the same thing everyday on twitter only, no luck for me 

What is order amount?

Atlantic wrote:
pls suggest how did you got refund i am chasing from 55 days

Well I should say 'by luck'  wish u good luck(I did nothing)

caks2006407 wrote:

Well I should say 'by luck'  wish u good luck(I did nothing)

congrats by the way thats quite an achievement, However i dont have any regrets placing the order as if i did get it i would have enjoyed, these kind of risk is fair i guess  

base wrote:

They are the same kids answering e-mails😅.

I started sending one liners, like 'too much confusion, please call us on ×××××××××'.

.

And in responding to cshead e-mails, the people who call are the same clueless Haptik associates (Haptik, the company which Reliance group bought).

7 out of 10 cannot even form peoper sentences even in Hindi, to explain why the refunds are stuck for 4 months.

.

At other times, some over enthusiastic associate asks the store of delivery to send a replacement (small items like edible oil or grocery).

Other executive asks the finance team to refund to wallet.

Store staff send items (of the account's record) aa replacement but without bill.

And backend finance team too refunds to wallet (for COD order) later.

Perfect script for upcoming documentary:

Inside Jiomart - guaranteed cancellation no refunds

Finally received response from Cs email about refund it will take another 7 days to get money back. However I talked to other delivery boy he told there is option to mark order delivered in case of no delivery code shared. That too it's only after customer confirmed. Some fraud delivery boys taking advantage of this bottleneck. jiomart is having frenchise who have such delivery boy hired only for one day same as daily wages labours.and such delivery boys get runaway with products as they are more valuable than their daily wages. There is no grievance channel in jiomart . nothing other than email.no ceo email ID as well. Jiomart is a very ignorant company towards customer. Better go to DMart instead of this headache for lower priced grocery. Worst part is Initially lame customer care told me that we can not do anything because you shared code as if he was not aware that there is option to deliver on the delivery boy's app after bypassing the delivery code.

kingc0bra wrote:
My refund for ipad order on May 29th was processed two days back after numerous follow-ups.(almost 2 months) Their twitter support is non-existent, always the same reply. Luckily I ordered with Amex and the charge back was without any hassle.

Was your order cancelled and charge back was processed by bank?

my iphone order has been cancelled by jiomart and they are not refunding the money now ...hdfc bank says its not covered under chargeback scheme..please guide..

sanju8486 wrote:
Was your order cancelled and charge back was processed by bank?

my iphone order has been cancelled by jiomart and they are not refunding the money now ...hdfc bank says its not covered under chargeback scheme..please guide..

They will delay the refund for sure. Mine took 2 months. Didnt have to worry much because of Chargeback.

You constantly bombard them on Twitter. Also file a compliant on NCH.
I have filed 3 complaints till now and all were quickly resolved.