Mass email campaign for Smartbuy cashback not received for HDFC CC - Nov22
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Many have not received Smartbuy cashback for the transactions done in November 22 (or pending from before that) on their HDFC CCs...
Already first week of December has passed and in another thread I had invited such people to send email to grievance redressal email id on 10th. so that a lot of complaints raised on a same day would make them look into it and credit the CB faster.
So, I will mail them tomorrow. If you wish to join the campaign, send your grievance mail tomorrow and post on this thread so that we can track the progress together...
Be sure to include the last 4 digits of your card and list of smartbuy transactions made with date+amount which have not received cb yet.
Email id is : grievance . redressalcc @ hdfcbank.com
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Will send mail tomorrow
Cashback comes in 90 days now right?
Order Id? Did you list the date, details and amounts of transactions made on CC ?
Yes they are asking transaction id/order id @agnivo007
what is the email id?
If they give you cashback instantly after this please let me know:)
you can check in statement you would have received. Which card are you specifically talking about ?
So things are moving... did they ask anything from you?
Are all getting offer emails like spend 1500 or more on minimum 3 transactions at smartbuy and get 100 smartbuy instant voucher offer since the last month?
I never receive email from smartbuy.
Any reason.? Did i ever unsubscribe.?
So this works, whenever we face CB not credited for a month, we can mass lodge complaints in the future. Everyone else should get soon. I had got good results like this before too. @champu_no1
This time HDFC seems a bit more apologetic!
At the outset, it is unfortunate to note the comments expressed by you vide e-mail. We deeply regret the inconvenience caused to you in this regard.
We note your concern raised with regard to cash back not credited for the Smartbuy November 2022 transactions. We regret for the inconvenience caused to you in this regard. We wish to inform you that we have arranged to post cash back of Rs.NNN to the card account in 7 working days.
Having explained the above, we regret any inconvenience caused to you in this regard and are confident of sharing many pleasant interactions in future. We request you to make the best use of the card and provide us the more opportunity to serve you.
My bonus reward points (for Gyftr transactions via Smartbuy) are pending since August.. have sent them 3 emails already. They keep on apologizing and promising to credit those points in next 7-10 days, but nothing's happening. Really annoying!
I've been sending emails to [email protected]. Any other email ID I can send to, so as to receiver superior/swifter resolution?
@r3d-d3v1l Try speaking to a real grievance officer this time as not solved by email. Find details here: https://www.hdfcbank.com/personal/need-help/con...
Remember to note down your complaint reference numbers from earlier emails. Those are required to start speaking to them.
If still not got correct resolution, we can suggest other things...
Received ( posted to statement as: 17/12/2022 Smartbuy CB Nov 22 )
I have not even received reply from them after sharing order ids
They specify a window for replying, usually 2-3 business days. And also there was a weekend recently...
Yeah but you can use those points only after statement generation.
@hg916 @moriarty @bankipad @undertaker007 @Baaap