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Merchant on Swiggy cheated by increasing mrp

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Comrade
stoptomove
I am having concern about what merchant at Swiggy doing. Booked snacks from a merchant because of flat 100 off. But when received products found almost half mrp printed on product then the mrp mentioned on Swiggy.  So I paid more then mrp even after flat 100 discount. Thanks to Swiggy support they refunded amount to me. But strange to see the merchant is still not updated mrp and selling at increased mrp.

Also booked chole bhatura from a food outlet for ₹179+20 packaging charges. Guess what I was passing through that outlet and asked the price they told ₹99
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Deal Lieutenant Deal Lieutenant
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Before Swiggy and Zomato, I used to order from a local restaurant.

Cost of 1 veg thali was ₹130 with sufficient quantity and good quality as well.

Now in Swiggy and Zomato...the cost of same thali is ₹249 + delivery charges + packing charges ... goes upto ₹290.

Now I prefer to go there and dine in sometimes.

Pro Community Angel Pro Community Angel
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For food items since there is no mrp, hence no legal recourse.

But other items with printed mrp can't be sold higher than mrp, you can file a legal complaint in that case. 

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Deal Cadet Deal Cadet
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Yeah, food items have been put with double price in swiggy by many restaurants. But didn’t found such issue when ordering through instamart. 

Comrade Comrade
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Its was done by a reputed brand franchise

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Deal Captain Deal Captain
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Good Morning sir.

Glad you Stopped & moved to ask the real price.

Similar case already happened in Jio Mart & told here also.

This how you make Money 💰💰💰.

Comrade Comrade
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"You make money" or "they make money" sweat_smile

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Helpful Helpful
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Swiggy and zomato these duopolies are for looters who take refund fraudulently only, not for genuine and innocent customers.

Wishlist Champion Wishlist Champion
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No fault of Swiggy and Zomato; it is purely the greed of restaurants

Swiggy and zomato give same offers since their launch, but today restaurants came to know about and they are deliberately increasing by 50–100% 

Swiggy and zomato only charged 20–30% but this people increasing amount by 100%

Also, if you noticed mostly restaurants are cloud kitchens or specific dish walas like khichdi or biryani makers

few months back I asked nearby restaurant why you increased price so much he golden words said bhai log order karte hai kitna bhi paisa rako but 50% 60% discount dikhna chaiye logo bas
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Deal Lieutenant Deal Lieutenant
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Before Swiggy and Zomato, I used to order from a local restaurant.

Cost of 1 veg thali was ₹130 with sufficient quantity and good quality as well.

Now in Swiggy and Zomato...the cost of same thali is ₹249 + delivery charges + packing charges ... goes upto ₹290.

Now I prefer to go there and dine in sometimes.

Comrade Comrade
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I agree completely. I too started offline for foods around my location

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Benevolent Benevolent
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Usual reply from Swiggy Zomato for such queries on listed prices is that, they are decided by the merchant and we don't have any role. 

However Swiggy Zomato have role in deciding their commissions/delivery charges and merchants have to list their items higher than offline prices to compensate for Swiggy Zomato overheads.

Otherwise no delivery boy would travel 10 km and deliver order for the amount indicated as delivery charges for that order. Food delivery apps are a failed business model and can survive only if consumers are ready to pay extra over & above the offline rates for the comfort of home delivery.

Vanguard Vanguard
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They are targetting rich people only..changed their  strategy

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Pro Community Angel Pro Community Angel
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For food items since there is no mrp, hence no legal recourse.

But other items with printed mrp can't be sold higher than mrp, you can file a legal complaint in that case. 

Comrade Comrade
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They have no fear..."its like dar ke age money hai" grinning they will give excuse of human error while uploading price on Swiggy.  Simple  @androgame
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Deal Cadet Deal Cadet
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Swiggy and Zomato are the lead creators right? they should have control on this:) not the restaurants:) so its fault of Swiggy and Zomato for ALLOWING RESTAURANTS TO PUT WHATEVER PRICE THEY CAN compared to their original retail price in outlet (pure scam)

so they can't evade this legally if charged in consumer court

Flame Flame
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If you will complain, then they will refund the amount. That's it. Nothing is going to change. 


They charge same commission to restaurants for MRP and non mrp food items. Restaurants hardly earn 10-15% on branded MRP items, whereas swiggy/zomato charge them at least 30-40% and on the top of that, whenever someone files a wrong complaint with swiggy/zomato for food quality then Zomato doesn't pays customer from its own pocket. Either delivery guy or restaurant is asked to pay for the same. 

Swiggy and zomato is never at loss, only restaurant and delivery guys have to suffer. 

Also, when swiggy/zomato is refunding you for the difference in mrp, the same gets deducted from restaurant's payout and on the top of that they are sometime even fined. Then they pay 30% commission on the MRP and end up in losses. 

Many restaurants in my area have stopped selling MRP products ( packed Ice creams, cold drink, water, dairy items ) etc on swiggy/zomato because of this. 

Deal Cadet Deal Cadet
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What was the product?

Comrade Comrade
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Moong dal, diet chidwa
Deal Newbie Deal Newbie
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Its usually cheaper to order directly from restaurant, also most of the rest have free home delivery

Deal Newbie Deal Newbie
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MRP is applicable only on packaged items. Food prices are different for offline and online customers whether you like it or not. I am not supporting it but it is a fact.

Deal Subedar Deal Subedar
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I also found some fault in quantity of order... I usually order masala chaap and from the same restaurant in offline I order in 120 rupees for 1 plate but once I saw "missed you" offer on swiggy.... I thought really swiggy missing me 😄,  and providing me 100 rs off. After all the charges(increased mrp+ packaging charges+ surge charge etc) , still it was costing me 100 rs, So I ordered..... But when I got the order, it was nearly 75% of originally offline order. From that day I understood that swiggy shows it to their restaurant at what amount we have paid for it... And then restaurant customised their order specially for such customers.... 😂😂

Deal Newbie Deal Newbie
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And now they are even charging PLATFORM FEE with gst which is really irritating @stoptomove @androgame


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