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mobikwik refund issue for failed transaction

Deal Subedar
A month ago I had tried to load 2k to my mobikwik wallet through sbi Dc,the transaction failed but money was deducted. Mobikwik replied that we have not received the money and it will automatically be refunded. It's more than a month but I have not received the refund. Same standard replies from mk. Is it advisable to contact the bank?
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Deal Subedar Deal Subedar
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I don’t use MobiKwik but many times it happened with me on Paytm. Payment got deducted and it was automatically credited to my account within 4-5 days. Only 2 times I needed to contact the bank and they refunded immediately. Contact cc.

Mobile Guru Mobile Guru
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SBI Support is the worst

Deal Subedar Deal Subedar
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Check your bank statement if that is showing deducted but not reverted back send mobikwik a copy of this .if they dont listen fire a case.

Deal Subedar Deal Subedar
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I had already done that but of no avail.

Blogger Blogger
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@thelion do you have any transaction ID ?? bcoz billdesk is payment gateway of mobikwik and if you mail to billdesk pgsupport@billdesk(dot)com directly , refund will be issued in 2-4 days and can know what happened with your money . also mail to sbi on internet.banking@sbi(dot)co(dot)in and debitcards@sbi(dot)co(dot)in and also see this level by level contact – .
in mail tell in details including main point like bank name , txn id , date ime amount , merchant name , your name in bank , mobikwik number .
also attach the screenshot of that transaction which is showing in your bank transaction history .
is that too not work then mail to NPCI and SBI upper staff . and they will definitely solve your problem . also tell them sbi do not respond properly (with proofs) . but first complete above procedure .

Deal Subedar Deal Subedar
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Let me explore this, although the transaction ID which was received in sms has been deleted.
Thanks for detailed reply.

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Deal Newbie Deal Newbie
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Yesterday Toll Free: O838 8O2 1728 (Online complain, 24/7) ,O90-31481563 (Groww helpline number /credit card/information Transaction),1800-258-6161 (Report credit card...

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