myntra account suspended / blocked


My account has been suspended after the prestige loot which came on 16th of 17th of May. I have been unable to login into my account. It says that due to privacy policies account has suspended and I called up the customer care account n they say it has been locked cuz of clause four and 13. Has anyone else been facing this?

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Deal Captain Deal Captain
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Scam kart ka nalayak beta/beti Scam-tra. Ab toh Jo coupon show karte hain wo bhi apply nhi hote.

Highly misleading ads showing in sale.

Walmart ki RBC

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Deal Subedar Deal Subedar
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Woah scary, they just cancelled my prestige order but didn't block account

Spearhead Spearhead
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Are you referring to the rice cooker deal?

Deal Captain Deal Captain
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Scam kart ka nalayak beta/beti Scam-tra. Ab toh Jo coupon show karte hain wo bhi apply nhi hote.

Highly misleading ads showing in sale.

Walmart ki RBC

Deal Brigadier Deal Brigadier
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1) have u cancelled any orders before ?

2) have u returned any orders in past ?

3) how much amount you spend on shopping last year?

3 questions pls answer for clairity on ac suspend reason

Deal Newbie Deal Newbie
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3) does spending money also affects ?

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Comrade Comrade
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What will happen to mynta credit card if a account is blocked?

Helpful Helpful
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we need not pay the dues 😉
Savings Mentor Savings Mentor
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Can you give us some context? What is prestige loot? What is in clause 4 and 13 exactly ?

Your cancel/return history?

Any bulk order history?

Commentator Commentator
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Benevolent Benevolent
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Clause 4 .. . A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:

Users doesn't reply to the payment verification mail sent by Myntra

Users fails to produce adequate documents during the payment details verification

Misuse of another Users's phone/email

Users uses invalid address, email and phone no.

Overuse of a voucher code

Use of a special voucher not tagged to the email ID used.

Users returns the wrong product

Users refuses to pay for an order

Users involved in the snatch and run of any order

Miscellaneous activities conducted with the sole intention to cause loss to business/revenue to Myntra

User with excessive returns

Repeated request for monetary compensation for fake/used order

Clause 13 . Termination:

Myntra may suspend or terminate your use of the Myntra or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Myntra chooses to terminate them.

If You or Myntra terminates your use of the Platform or any Service, Myntra may delete any content or other materials relating to your use of the Service and Myntra will have no liability to you or any third party for doing so. However, your transactions details may be preserved by Myntra for purposes of tax or regulatory compliance.

Myntra may unilaterally terminate Your account on any event as mentioned in the Terms Of Use under the point no. 4. User Conduct and Rules on the Platform. Any Myntra credits earned as goodwill compensation, earned via loyalty or referral program or promotional campaigns or earned through gift cards purchased on other platforms will be forfeited in such cases. Returns/Refund for such Users shall be at the sole discretion of Myntra.

If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead Myntra by sharing multiple address and phone numbers or transacting with malafide intentions then Myntra reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you

Pro DealBaba Pro DealBaba
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Nice, so they meant basically buy at mrp else it will cause loss to them. And they will suspend.
One should take them to court.
Deal Captain Deal Captain
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There is something in Clause 4 above that says Users returns the wrong product. Maybe they assumed it included their wrong product sent being returned also sweat_smile, suspended my main account a few months back, Morons.

Deal Lieutenant Deal Lieutenant
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I returned wrong product twice, ( by mistake ) i was careless, one was a 499 rs forever21 denim jacket ( looked same, but different design and codes of course) and another was a vaseline spray, wanted to return product 1, but instead initated return for product 2 and in real gave the ekart guy product 1.

they suspended one fine day, it was my primary account. 

i didnt appeal or anything, accepted my mistake. mine was an elite account, not much worried .

its useless arguing with them. and this was cuased by my mistake,

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