Myntra is charging convenience fees of ₹149 for high return, what to do now?
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I've talked to customer care but didn't get any solutions so if there is any solution available, please help me.
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Last updated by: FighterMan
I recently checked this for my account. It showed no convinience fee. Also, promised 30 days free return. This may be because I am not a frequent Myntra shopper. Moreover, I haven't returned any item till date from the past 4-5 years. Pls check the screenshot below for reference.
However, many have experienced processing fees upto Rs 300 per order. This is due to Myntra's new return/exchange policy started 4-6 months back.
Users are getting messages like this at checkout, "Your return rate is 3 times higher than average". 7X higher return rate is also seen for some users. Comparatively, U.S. has 1/3rd less return rate.
Claims are also that Myntra Insider membership is also getting affected due to this i.e. reducing membership benefits from users accounts. What's more, if your return rate keeps on increasing then at a particular point Myntra might cancel your account.
Meanwhile, Amazon is still supporting free returns with no such restrictions. Actual reasons are unclear, but might be due to increasing inflation and reduction in consumer spending.
Reports claim that 25-40% e-commerce returns are experienced in India. Meesho was seen providing Discounts to users who don't opt for return. This can be a good win-win situation if users use it responsibly.
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Jio and Reliance mart too should
Get a new account.
If returns are due to wrong product sent or damaged products sent , then how can this be the fault of the customer....they should first see why the products are being repeatedly returned, specially when it's a regular customer and this hasnt happened in the past
Same happened with me. I Uninstalled myntra
All the 4 accounts has convenience fee, there is no option to order. Havent order anything from last 1 year. All the returns was genuine. Also there size charts aee not correct.
I got 2k stuck in Myntra account and they are charging 300 convenience fees. Anything below 50 is acceptable, but what is 300??? Myntra is just looting or they have gone mad.
Yes. The size differs from brand to brand. If I order a tshirt from same brand again after one year, they have different sizes. It doesn't always come in same sizes. they keep changing dimensions of e.g. sleeves for tshirts. Then tapering of trousers have hundreds of varieties. It's not possible to judge unless you wear it.
It's not just about S,M,L,XL etc. Lot of things vary in same size.
Same size doesn't fit all!!!
Now about colors... There is huge difference between colors in photos, texture or cloth than when it's actually seen.
If Myntra is not allowing genuine trial and return, then they have to shut their shop soon...
I am not buying from Myntra anymore.
No solution. This is to prevent inconvenience to genuine buyers. Alot of people just order and wear it for a day then return. Or try it then return instead of ordering their size. So they pay convenience fee forever now I think.