Need Help - JIOMART NOT REFUNDING 55000 ORDER VALUE, ORDER CANCELLED

Anyone pls help if chargeback would help ? Or RBI or Cybercell ?

You can fill hdfc dispute form also mail to jiomart nodal officer and also do complaint on call to jiomart 

sauravDD wrote:

You can fill hdfc dispute form also mail to jiomart nodal officer and also do complaint on call to jiomart 

Thanks.. 

I have already done that..

I have emailed to nodal officer today.thanks.

@getready @guest_999

Even if it's worth 5lacs, why would they reply like that? Cancelled order means refund... weird.

As per RBI,they have to refund within 5 working days,else 100/day for every delay.

https://m.rbi.org.in//Scripts/NotificationUser.aspx?Id=11693

Try complaining it and get extra refund too.

Complaint to rbi ombudsman.

Agnivo007 wrote:

Even if it's worth 5lacs, why would they reply like that? Cancelled order means refund... weird.

Vahi na..

vasanth_ece wrote:

As per RBI,they have to refund within 5 working days,else 100/day for every delay.

https://m.rbi.org.in//Scripts/NotificationUser.aspx?Id=11693

Try complaining it and get extra refund too.

Definitely will give it a try ...

Atleast it will build pressure on them to refund..

However I beleive rBi circulars are merely on papers only...

guest_999 wrote:

Complaint to rbi ombudsman.

Email id/contact details pls  you have ?

sanju8486 wrote:

Email id/contact details pls  you have ?

Google it

You can file chargeback but it is too early.. if you appeal now, the chances of rejection are very high (got 60 days from the date of transaction to do this).
So.. there's nothing much you can do apart from waiting (JioMart is known for delaying refunds by weeks or even months in some rare scenarios).
About RBI tat for refund/compensation, it is applicable only for failed transactions (not for orders cancelled by the merchant. This might still apply if the merchant initiated a refund and there's a delay in getting it credited to the beneficiary but this didn't happen yet)
@sanju8486 @vasanth_ece @kukdookoo

getready wrote:
You can file chargeback but it is too early.. if you appeal now, the chances of rejection are very high (got 60 days from the date of transaction to do this).
So.. there's nothing much you can do apart from waiting (JioMart is known for delaying refunds by weeks or even months in some rare scenarios).
About RBI tat for refund/compensation, it is applicable only for failed transactions (not for orders cancelled by the merchant. This might still apply if the merchant initiated a refund and there's a delay in getting it credited to the beneficiary but this didn't happen yet)
@sanju8486 @vasanth_ece @kukdookoo

Thanks for your valuable inputs Sir ...

I have already filed dispute with hdfc bank..they have asked to wait for 7 working days .let's see what they do .

getready wrote:
You can file chargeback but it is too early.. if you appeal now, the chances of rejection are very high (got 60 days from the date of transaction to do this).
So.. there's nothing much you can do apart from waiting (JioMart is known for delaying refunds by weeks or even months in some rare scenarios).
About RBI tat for refund/compensation, it is applicable only for failed transactions (not for orders cancelled by the merchant. This might still apply if the merchant initiated a refund and there's a delay in getting it credited to the beneficiary but this didn't happen yet)
@sanju8486 @vasanth_ece @kukdookoo

The most valuable feedback I got from you is jiomart is known for delayed refunds.. does it mean they are legit and they will refund indeed ?

Also file complain at cpgrams if jiomart is listed there.....

Complain to consumer helpline with order id and all details

sanju8486 wrote:

The most valuable feedback I got from you is jiomart is known for delayed refunds.. does it mean they are legit and they will refund indeed ?

Of course they're legit (Jiomart [Electronics] = Reliance Digital), its just their infrastructure is incapable of handling excess load
Refer this thread, while i got the refund (same ipad order) within a week.. for lot many it took weeks and months 

Refund is auto send by Jiomart. Contact Jiomart through twitter support.

abhishek012 wrote:

Refund is auto send by Jiomart. Contact Jiomart through twitter support.

https://twitter.com/SanjayK46999850/status/1582...

i have done that.... everyone pls retweet..

Thanks a lot to dimers for helping.

1. I had similar issue from Aug and am still dropping mails to jiomart
2. Order was placed with jiomart for ₹787 which has 3 items(2 track pants, 1 t-shirt) but invoice got wrongly generated for ₹ 2047
3. From above order 1 item(track pant) is not delivered because it's out of stock. Only 2 other items got delivered.
4. Now for not available item I should recieve refund of around ₹ 300-400 but as invoice was wrongly generated for ₹ 2047 refund shown as ₹816.55. i was happy that will get whole refund but after 1 month they said whole amount paid itself is 787
5. Due to your improper invoice and improper response am(customer) struggling from last 2 month

iron-man wrote:
I had similar issue from Aug and am still dropping mails to jiomart 1) Order was placed with jiomart for ₹787 which has 3 items(2 track pants, 1 t-shirt) but invoice got wrongly generated for ₹ 2047 2) From above order 1 item(track pant) is not delivered because it's out of stock. Only 2 other items got delivered. 3) Now for not available item I should recieve refund of around ₹ 300-400 but as invoice was wrongly generated for ₹ 2047 refund shown as ₹816.55. i was happy that will get whole refund but after 1 month they said whole amount paid itself is 787 4) Due to your improper invoice and improper response am(customer) struggling from last month and I(customer) myself found the whole scenario.

Every time I drop a mail they reply case was closed re-opening the case

Try once their Twitter support. Tag them and inform the about the issue. Provide complete to them in DM. They should reply back or call you in 24 ~ 48hrs.

iron-man wrote:
Every time I drop a mail they reply case was closed re-opening the case

Oh..they are too disgusting 

In the Invoice there is some delivery number. Linked with West Bengal staring with 7. Anybody checked Invoice. It's a scam of Customer support and ground level Delivery Team.

All of their customer care executive work from home,they have no information regarding delivery, the number they are providing in the invoice is not correct.

shival2h681 wrote:
In the Invoice there is some delivery number. Linked with West Bengal staring with 7. Anybody checked Invoice. It's a scam of Customer support and ground level Delivery Team.

What's it in your case ? Are you facing the similar issue ?

shival2h681 wrote:
All of their customer care executive work from home,they have no information regarding delivery, the number they are providing in the invoice is not correct.

Must be some illegal Rohingya / Bangladeshi parasites and I really hope that they are not working from Rohingyastan / Bangladesh.  

They are not sharing Tracking details in their App. Received my Product Today.

@ shival 

In how many days did you got your product