https://www.desidime.com/discussions/need-help-with-spicejet-escalation?page=1#post_9959375
Need help with Spicejet escalation
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Do anyone have the email IDs of senior executives at SpiceJet?
We made a group booking for 30 people three months ago, paying around 5 lakhs in full.
However, they canceled the flight a week before and promised a full refund. When we asked for compensation because they held our money for 3 months and we had to book another flight at a higher cost, they refused.
Are there other escalation options available?
Tried in twitter but no positive response from that side.
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https://www.desidime.com/discussions/need-help-with-spicejet-escalation?page=1#post_9959439
Spicejet is next GoFirstAir.
They are on edge of merge/ insolvency/ Bankruptcy. No funds & Crew left to operate. Air India is trying to buy.
When you visit their website plus when you are about to book the ticket & When you are about to make payment, they by default make you agree & sign their below Agreement/ Policy/ T&C. "We Spicejet can cancel, reschedule, reinstated the flight at any point of time without prior notification, in that case you will be able to claim Max full refund"
So you can't do anything.
Their customer care is non helpful in such cases. Higher management is non existing.
Hence only fast track/ consumer court can favour you max 25000 INR compensation.
Although you can try
appellateauthority@spicejetdotcom
nodalofficer@spicejetdotcom
https://www.desidime.com/discussions/need-help-with-spicejet-escalation?page=1#post_9959468
you can also put DGCA in cc on emails you are writing.
https://www.desidime.com/discussions/need-help-with-spicejet-escalation?page=1#post_9959603
Raise your concern on AirSewa (app/website)
https://www.desidime.com/discussions/need-help-with-spicejet-escalation?page=1#post_10005497
i have raised concern on Airsewa and then on National consumer helpline as well.
but they are denying to pay compensation. they are giving out a standard reply each time.
any other way guys??
https://www.desidime.com/discussions/need-help-with-spicejet-escalation?page=1#post_10005742
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@FlightTrainHotelVisa
Spicejet is next GoFirstAir.
They are on edge of merge/ insolvency/ Bankruptcy. No funds & Crew left to operate. Air India is trying to buy.
When you visit their website plus when you are about to book the ticket & When you are about to make payment, they by default make you agree & sign their below Agreement/ Policy/ T&C. "We Spicejet can cancel, reschedule, reinstated the flight at any point of time without prior notification, in that case you will be able to claim Max full refund"
So you can't do anything.
Their customer care is non helpful in such cases. Higher management is non existing.
Hence only fast track/ consumer court can favour you max 25000 INR compensation.
Although you can try
appellateauthority@spicejetdotcom
nodalofficer@spicejetdotcom