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No refund from Phonepe for failed transaction. Please help

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Deal Cadet
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I made a payment on Flipkart last month through phonepe from my debit card (I have not actually created the phonepe account from the app) from flipkart desktop site. The transaction failed twice and third time it was successful. The amount was debited from my bank but the order did not show up on flipkart, not even that the order failed. There was no mention of the order at all.

I thought that the amount will be reflected back after some time, but since that did not happen I contacted flipkart after 10-12 days. After a dicussion of a few days they told me to contact phonepe. When I contacted phonepe they told me that the amount will be refunded back to my account within 4 days. But now they again sent me the mail that the amount was not received at their end and so they cant refund.

I am wondering where the amount would have gone if it is neither in my account nor received by phonepe. Can anyone help me where the error could have been? Can anyone tell how much is the max time that takes to get refund for the amount done through debit card? I usually use netbanking but on that fateful day I used debit card and this thing happened. Please give your suggestions.

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Benevolent Benevolent
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bro they will, my 16k was stuck with these people. i got it within 30 days…

Benevolent Benevolent
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check your acct history and have a look if the merchant name was FX MART or no

if yes phonepe has recd your money

Deal Cadet Deal Cadet
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In my bank statement it is clearly mentioned as fx mart. I even informed phonepe cc about it. Still they are telling amount is not received. It’s more than a month now, nearly 40 days but no refund yet. How did you receive your refund? You had to follow up all the time or they did themselves after a certain period?

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Pro Entertainer Pro Entertainer
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There is seriously something wrong with this idiots, about 3 weeks back i transferred 5k from phonepe to my icici bank, amount didnt credited, contacted bank with the UTR no, bank quoted it as an invalid reference number, phonepe asked bank statement to raise it with their bank, i provided them, now whenever i contact them they just telling me that they are awaiting a reply from bank side

Dimer Of The Year 2012 Dimer Of The Year 2012
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What’s the update on yours?

Same problem, money dint get credited to my ICICI Bank
Whom to contact

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Deal Newbie Deal Newbie
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my amount is also stuck with phone pe n phone pe is saying they didn’t received money but transaction shows merchant name as FX MART Ltd

Deal Cadet Deal Cadet
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Hope I get it soon

Deal Subedar Deal Subedar
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Do they have any facebook and twitter page ? My refund is also stuck with them and statement is showing as FX Mart but phone pe is denying about receiving money… do anyone knew their cc no. Or any higher authorities email

Deal Lieutenant Deal Lieutenant
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Just raise complaint in your bank they’ll do the rest

Deal Newbie Deal Newbie
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thank you bro

Pro Entertainer Pro Entertainer
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I will say even mobikwik is 100 times better than this fraud people

Deal Cadet Deal Cadet
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No bro , mobikwik is benchmark of disgrace !

Deal Cadet Deal Cadet
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Same kind issue happened to me as well…. The refund is not automated in phonepe. We have to repeatedly contact the CC to get the refund… In my case, received the refund in 10days…
A bit frustrating event even with flipkart backed phonepe

Deal Subedar Deal Subedar
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Ye kon saa no. Hai bhai… how to check

Pro Entertainer Pro Entertainer
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Open “phonepe app” → Transaction history → click on that particular transaction → check if anything mentioned like “#UTR” there or not

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Deal Cadet Deal Cadet
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I made a payment for @bbonus for his jio recharge, transaction failed,,,itz been more than 2 months almost….. Haven’t received anything!!!

Deal Subedar Deal Subedar
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Received refund in my bank after 10 days … check urs

Deal Newbie Deal Newbie
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I have tarnsfr money to worng aacount and I return it

Deal Newbie Deal Newbie
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Pamant

Deal Newbie Deal Newbie
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Lodge complaint to RBI

Deal Newbie Deal Newbie
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ACCOUNT ME PRAISE VAPES KAISER LAY
PHONE PE TRANSFER SUCCESSFUL AMOUNT

Deal Newbie Deal Newbie
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Money return by mistake add money in un known account

Deal Newbie Deal Newbie
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Respected SIR,MAM: phone pay add account 2. 13/10/2020. Translations amount12.800.not recived money 1. Month ago to late same date translation amount refund 12.800.

Deal Newbie Deal Newbie
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Please my money refund

Deal Newbie Deal Newbie
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Please my money refund

Deal Newbie Deal Newbie
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Phonepe refund customber Panding payment anytime solve problem….. Just…. calling….me…any type question.☎️

Deal Newbie Deal Newbie
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500 rupie fastag recharge kiya tha vo ab tak nahi hua mujhe apne paise vapis chahiye hai

Savings Mentor Savings Mentor
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PhonePe and their ONDC app Pincode take an extraordinarily long time for refunds. Cheats they are. They want to earn interest in their account before they refund it.

Deal Newbie Deal Newbie
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There is seriously something wrong with this idiots, about 3 weeks back i transferred 5k from phonepe to my icici bank, 6371-467-484 amount didnt credited, contacted bank with the UTR no, bank quoted it as an invalid reference number, phonepe asked bank statement to raise it with their bank, i provided them, now whenever i contact them they just telling me that they are awaiting a reply from bank side

Deal Newbie Deal Newbie
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  1. If you Contact PhonePe Support: 6291,219,462 Reach out to PhonePe customer support as soon as possible. You can do this by going to the PhonePe app or website and accessing the "Help" section. Explain the situation and provide them with all the necessary details such as the transaction ID, date, and amount.
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