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No refund from Phonepe for failed transaction. Please help

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Deal Cadet
cryptfile

I made a payment on Flipkart last month through phonepe from my debit card (I have not actually created the phonepe account from the app) from flipkart desktop site. The transaction failed twice and third time it was successful. The amount was debited from my bank but the order did not show up on flipkart, not even that the order failed. There was no mention of the order at all.

I thought that the amount will be reflected back after some time, but since that did not happen I contacted flipkart after 10-12 days. After a dicussion of a few days they told me to contact phonepe. When I contacted phonepe they told me that the amount will be refunded back to my account within 4 days. But now they again sent me the mail that the amount was not received at their end and so they cant refund.

I am wondering where the amount would have gone if it is neither in my account nor received by phonepe. Can anyone help me where the error could have been? Can anyone tell how much is the max time that takes to get refund for the amount done through debit card? I usually use netbanking but on that fateful day I used debit card and this thing happened. Please give your suggestions.

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Deal Captain Deal Captain
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bro they will, my 16k was stuck with these people. i got it within 30 days…

Deal Captain Deal Captain
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check your acct history and have a look if the merchant name was FX MART or no

if yes phonepe has recd your money

Pro Entertainer Pro Entertainer
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There is seriously something wrong with this idiots, about 3 weeks back i transferred 5k from phonepe to my icici bank, amount didnt credited, contacted bank with the UTR no, bank quoted it as an invalid reference number, phonepe asked bank statement to raise it with their bank, i provided them, now whenever i contact them they just telling me that they are awaiting a reply from bank side

Deal Newbie Deal Newbie
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my amount is also stuck with phone pe n phone pe is saying they didn’t received money but transaction shows merchant name as FX MART Ltd

Deal Cadet Deal Cadet
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MrKool_JJ wrote:

check your acct history and have a look if the merchant name was FX MART or no

if yes phonepe has recd your money

In my bank statement it is clearly mentioned as fx mart. I even informed phonepe cc about it. Still they are telling amount is not received. It’s more than a month now, nearly 40 days but no refund yet. How did you receive your refund? You had to follow up all the time or they did themselves after a certain period?

Deal Captain Deal Captain
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cryptfile wrote:

In my bank statement it is clearly mentioned as fx mart. I even informed phonepe cc about it. Still they are telling amount is not received. It’s more than a month now, nearly 40 days but no refund yet. How did you receive your refund? You had to follow up all the time or they did themselves after a certain period?

bro its ur money

u need to attack them from all the sides possible ..

send the ss of the acct statement…they will revert back bro …

or else take an action …ur money is going no where its safe in their hands ..

u will definitely get that.

Deal Lieutenant Deal Lieutenant
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MrKool_JJ wrote:

bro its ur money

u need to attack them from all the sides possible ..

send the ss of the acct statement…they will revert back bro …

or else take an action …ur money is going no where its safe in their hands ..

u will definitely get that.

exactly. if they fails ask them higher official email and mention else you would write to banking ombadsuman / RBI to get your money back. Consumer forum is also an option available

Deal Subedar Deal Subedar
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Do they have any facebook and twitter page ? My refund is also stuck with them and statement is showing as FX Mart but phone pe is denying about receiving money… do anyone knew their cc no. Or any higher authorities email

Deal Subedar Deal Subedar
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Just raise complaint in your bank they’ll do the rest

Deal Subedar Deal Subedar
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cryptfile wrote:

In my bank statement it is clearly mentioned as fx mart. I even informed phonepe cc about it. Still they are telling amount is not received. It’s more than a month now, nearly 40 days but no refund yet. How did you receive your refund? You had to follow up all the time or they did themselves after a certain period?

If you paid via credit card then chargeback the amount. Call cust care of credit card bank and initiate the process. Very easy. Never wait for such a long period.

Pro Entertainer Pro Entertainer
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I will say even mobikwik is 100 times better than this fraud people

Deal Cadet Deal Cadet
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jambui wrote:

If you paid via credit card then chargeback the amount. Call cust care of credit card bank and initiate the process. Very easy. Never wait for such a long period.

I paid through debit card

Dimer Of The Year 2012 Dimer Of The Year 2012
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Tejaa wrote:

There is seriously something wrong with this idiots, about 3 weeks back i transferred 5k from phonepe to my icici bank, amount didnt credited, contacted bank with the UTR no, bank quoted it as an invalid reference number, phonepe asked bank statement to raise it with their bank, i provided them, now whenever i contact them they just telling me that they are awaiting a reply from bank side

What’s the update on yours?

Same problem, money dint get credited to my ICICI Bank
Whom to contact

Deal Cadet Deal Cadet
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Same kind issue happened to me as well…. The refund is not automated in phonepe. We have to repeatedly contact the CC to get the refund… In my case, received the refund in 10days…
A bit frustrating event even with flipkart backed phonepe

Pro Entertainer Pro Entertainer
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Achilles wrote:

What’s the update on yours?

Same problem, money dint get credited to my ICICI Bank
Whom to contact

No update bro, their CC are pathetic, asking more and more time

Check transaction history in phonepe, if UTR no is not generated then nothing to worry, you will get refund within 3 days in phonepe but if UTR no is generated but money not credited in bank then don’t know what will happen

Deal Subedar Deal Subedar
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Tejaa wrote:

No update bro, their CC are pathetic, asking more and more time

Check transaction history in phonepe, if UTR no is not generated then nothing to worry, you will get refund within 3 days in phonepe but if UTR no is generated but money not credited in bank then don’t know what will happen

Tejaa bro same here … my money is also stuck with them from last 7 days around

Pro Entertainer Pro Entertainer
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mitu-ag wrote:

Tejaa bro same here … my money is also stuck with them from last 7 days around

When i contacted my bank(ICICI) they told me this:

If funds transferred from Non ICICI Bank account to ICICI Bank, need to take up the issue with that non ICICI Bank(phonepe here) from where the funds transfer has been initiated.

So that, the Non ICICI Bank(Phonepe) will raise the concern to ICICI Bank, then our team will be able to provide the resolution on the complaint.

Deal Subedar Deal Subedar
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Tejaa wrote:

When i contacted my bank(ICICI) they told me this:

If funds transferred from Non ICICI Bank account to ICICI Bank, need to take up the issue with that non ICICI Bank(phonepe here) from where the funds transfer has been initiated.

So that, the Non ICICI Bank(Phonepe) will raise the concern to ICICI Bank, then our team will be able to provide the resolution on the complaint.

Bhai my bank asked 45 days and I don’t trust PNB… and here phonepe cc are so irritating

Pro Entertainer Pro Entertainer
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mitu-ag wrote:

Bhai my bank asked 45 days and I don’t trust PNB… and here phonepe cc are so irritating

Yes phonepe is repeating the same thing daily, btw in case of failed imps transaction refund will be processed to the origin(phonepe) So we have to check with Phonepe only and phonepe will contact with bank, bank may not help​ us here directly we have to go through the chain

Deal Subedar Deal Subedar
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Tejaa wrote:

Yes phonepe is repeating the same thing daily, btw in case of failed imps transaction refund will be processed to the origin(phonepe) So we have to check with Phonepe only and phonepe will contact with bank, bank may not help​ us here directly we have to go through the chain

Bhai … is phone pe has any twitter and Facebook official page?

Pro Entertainer Pro Entertainer
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mitu-ag wrote:

Bhai … is phone pe has any twitter and Facebook official page?

Yes there is, Btw you sure that utr no is generated in your case ? https://cdn3.desidime.com/assets/textile-editor/icon_wink.gif check again if not generated then you have nothing to worry

Deal Subedar Deal Subedar
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Ye kon saa no. Hai bhai… how to check

Pro Entertainer Pro Entertainer
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mitu-ag wrote:

Ye kon saa no. Hai bhai… how to check

Open “phonepe app” → Transaction history → click on that particular transaction → check if anything mentioned like “#UTR” there or not

Deal Subedar Deal Subedar
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Tejaa wrote:

Open “phonepe app” → Transaction history → click on that particular transaction → check if anything mentioned like “#UTR” there or not

Nahi bhai utr no. Nahi hai … but transaction debit card se ki thi.. tab bhi aata hai kya

Pro Entertainer Pro Entertainer
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mitu-ag wrote:

Nahi bhai utr no. Nahi hai … but transaction debit card se ki thi.. tab bhi aata hai kya

Debit card ? https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif
Oh then you are probably talking about something else https://cdn3.desidime.com/assets/textile-editor/icon_wink.gif

my case is : I loaded phonepe successfully through my card, then next day tried to transfer to my bank, utr no generated but money not credited in bank

This is how UTR no shows, it shows only in “wallet to bank” transaction : https://i.imgur.com/O7jwvYo.jpg

Cc: @Achilles

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