Ola - Is this a Scam

271°
Deal Newbie
smazumder

Recently booked a cab from Ola to go to the Airport. The time was around 4AM. Initially fare shown was 434. However when the ride ended I was charged 556. There was no traffic and driver did not take any alternate route.

So I went to the help section to raise a complain to understand why I was charged more. Surprisingly the chatbot automatically issued a refund of 122 when I selected the option "My final fare was higher than the initial estimated fare"

Screenshot20240423124711Ola

Screenshot20240423124740Ola


Wondering how many people would have been scammed like this?

Top Comments
Like Magnet Like Magnet
Link Copied

yes Ola .. and their drivers often did such scams ...

Even they cancelled their ride in the middle .. stating... Either give cash or .. leave the taxi ...

I have seen few .. road fights as well ..

They never inform such things earlier.. or before asking for OTP ... But ... Try to scam in the middle of the journey...

Without thinking or respecting if you have any emergency or if you are traveling with an old person/ handicap person... madical condition person..

They never give proper response on complaints as well

#SHAME

Benevolent Benevolent
Link Copied
ola is a scam company.

Once a rider took me to a CNG station in the middle of ride (without asking me...) and made me wait, I told him to drop me home first but kept saying 5 min me ho jaega...
after 30 mins my patience came to end i tried to get away from the cab... but said he will not allow me until i pay him the full due.
so he stopped the ride and luckily Payment was online due shown to him was zero so he allowed me to go.

After that Ola sent the payment request for Rs 800. where original payment was for 400 something.
i complaint in ola against the driver as usual they didn't do anything.
I was really pissed off with this and i did not pay anything to ola.
but they kept on calling me for the pending payment for months

I remember one ola cc called me and said ke "aap abhi ke liye full 800 pay krdo mai apka full refund dilva dunga baad me and thats promise"
I was like bhag b***** smile

they might have black listed my number but who cares

Eversince then I never used ola.
Deal Newbie Deal Newbie
Link Copied

It happened to me two days ago, The initial amount was 1219 and I got charged 1759. As soon as i selected I got charged higher, boom refund credited.

I guess this is because even if 2/10 times users might not mind the extra charge thinking that it might be due to traffic, that's still crores in revenue.

24 Comments  |  
20 Dimers
  • Sort By
Deal Newbie Deal Newbie
Link Copied

Recently booked a cab from Ola to go to the Airport. The time was around 4AM. Initially fare shown was 434. However when the ride ended I was charged 556. There was no traffic and driver did not take any alternate route.

So I went to the help section to raise a complain to understand why I was charged more. Surprisingly the chatbot automatically issues a refund of 122 when I selected the option "My final fare was higher than the initial estimated fare"

Screenshot20240423124711Ola

Screenshot20240423124740Ola


Wondering how many people would have been scammed like this?

Benevolent Benevolent
Link Copied

Thank You , Will Note This Point

Wingman Wingman
Link Copied

I too experienced it

Deal Cadet Deal Cadet
Link Copied

Its a common thing from the birth of ola, and its also common to get refund....

Deal Captain Deal Captain
Link Copied

Use Uber

Deal Newbie Deal Newbie
Link Copied
Uber is another different kind of scam. Charged me toll twice (one called Sadahalli and one called toll)

Screenshot20240423185529Uber

View 1 more reply
Deal Subedar Deal Subedar
Link Copied

Yeah I faced this with Uber but they had not refunded🙁

Like Magnet Like Magnet
Link Copied

yes Ola .. and their drivers often did such scams ...

Even they cancelled their ride in the middle .. stating... Either give cash or .. leave the taxi ...

I have seen few .. road fights as well ..

They never inform such things earlier.. or before asking for OTP ... But ... Try to scam in the middle of the journey...

Without thinking or respecting if you have any emergency or if you are traveling with an old person/ handicap person... madical condition person..

They never give proper response on complaints as well

#SHAME

Deal Newbie Deal Newbie
Link Copied
Same happened with me as well when I had opted for OLA postpaid, the driver started arguing with me that "nahi le jayenge apko cash dijiye warna maat chariye". So, I had didn't let him cancel cause OLA is cunning fox and they will charge from you. I canceled the ride stating that driver denied to pickup.
Benevolent Benevolent
Link Copied
ola is a scam company.

Once a rider took me to a CNG station in the middle of ride (without asking me...) and made me wait, I told him to drop me home first but kept saying 5 min me ho jaega...
after 30 mins my patience came to end i tried to get away from the cab... but said he will not allow me until i pay him the full due.
so he stopped the ride and luckily Payment was online due shown to him was zero so he allowed me to go.

After that Ola sent the payment request for Rs 800. where original payment was for 400 something.
i complaint in ola against the driver as usual they didn't do anything.
I was really pissed off with this and i did not pay anything to ola.
but they kept on calling me for the pending payment for months

I remember one ola cc called me and said ke "aap abhi ke liye full 800 pay krdo mai apka full refund dilva dunga baad me and thats promise"
I was like bhag b***** smile

they might have black listed my number but who cares

Eversince then I never used ola.
Deal Newbie Deal Newbie
Link Copied

It happened to me two days ago, The initial amount was 1219 and I got charged 1759. As soon as i selected I got charged higher, boom refund credited.

I guess this is because even if 2/10 times users might not mind the extra charge thinking that it might be due to traffic, that's still crores in revenue.

Deal Newbie Deal Newbie
Link Copied

I have been charged more as well. I don't use it often. I did that chat bot process. It shows voucher option in refund. I had paid via UPI. How to get refund in UPI account? I'm unable to find Call CC option on Ola.

On search, I get the question " how to call customer care" but not able to tap on it find out how .

Entertainer Entertainer
Link Copied

Get voucher refund and sell it here in trading section. 

View 1 more reply
Deal Cadet Deal Cadet
Link Copied

Uber also does this thing and you can get refund by reviewing fare in app.

Pro DealBaba Pro DealBaba
Link Copied

This is normal, happened 7/10 times in uber. And refund is also automatically when raised issue in app.

Budding Star Budding Star
Link Copied

My every ride with ola joy... negative is previously there used to be UPI refund option now they are giving only voucher for me🥲

Generous Generous
Link Copied

Almost regular thing for ola n uber.

Less tech savvy people get scammed as they do not know how to claim this refund, but max fare can be what was agreed to prior to ride start, unless route changed or some other real factor.

Deal Newbie Deal Newbie
Link Copied

yes it is a scam

Deal Subedar Deal Subedar
Link Copied

Thanks for the post. VU + KG. I didn’t know they give refund instantly. Charged me 250 rupees extra last sunday. Didn’t know what to do. I have raised refund. Bot said it will be refunded. Waiting for it to get credited to my amazon pay

Deal Subedar Deal Subedar
Link Copied

Same happened with me also at delhi Airport.. I ended up paying almost double of initial estimate. Driver was also abusive and as I was in hurry I ignored and paid in cash. The receipt i got on mail was of almost half the amount.

Deal Newbie Deal Newbie
Link Copied
In your case the driver must have scammed with you with a fake screenshot
Generous Generous
Link Copied

OLA and UBER

-after everyride check for the price and apply for "i was chrged extra"

-Also dont ever pickup phone of driver , they know the location GPS and would make story agaisnt you to charge extra or cancel.Do Not talk to them, if they wanna come they will come else they can F-off to their Scam sit hole they came from

-ALWAYS ALWAYS choose online payment no matter whatin form of card/wallet, that way less chance of scam and easy refund, never make urgency  and let the driver cancel if he doesnt like online payment , easy to avoid scammer

-If any driver is abusive/cancel/ask for extra money make SURE to compalin in writing to ola ([email protected]) and uber ([email protected]), make sure to take screenshot of driver +car number+date and time of ride, that way u r helping the society by weeding out the rotten bugs

-there is F-motor vechile act also in place which if proven would fine ola/uber/driver 20000 , but then u will have to book FIR in respective section , and we all know  indian police is the most honest police in the world, so use it as a threat to customer care/driver

replyuser
Click here to reply
Reply