Outstanding support by Flipkart while equally disappointing support by Asus

Will your old ADP and extended warranty be carry forwarded to new device?

Oh great, unbelievable FK did this that too so easily

may be account history matters; for FK 18% discounted gvs order refund when I raised complaint she was praising many times like you are our premium customer etc and got my refund easy, also called to confirm a day later - well nothing extraordinary but sort of impression they gave

So nice to read this. 

My experience with flipkart has been very nice too. Never felt them to be bad or inferior to amazon. Somehow their CS seems to be more customer friendly than Amazon in past 1 year or so. Amazon asks for too many proofs and have doubts in their voice, whereas FK seems to believe more in customers voice.

Also it seems FK have some internal customer ratings, by which they can identify which customer is good (just my feeling).

Rare things may happen 😊, way before, they even taken back non returnable product from me, in this case,may be by taking all details of the complaints they had issued.

Dang it pretty hard to believe as such sometimes they don't even replace/return under replacement period.

If i remember here or somewhere else a similar case where the person got a new laptop from fk & another new replacement from Dell/Hp also.

@raman12 bhai. 

Asus deliver low quality products indeed, m also in the list who is suffering.

Apart from this, inhad faced similar thing with amazon, i bought noble skido tv which has a manufacturing defect, jeeves are keep on visiting to rectify but failed to do so, after frustration i complaint to amazon (after 1 month, and return period was over), they offered me a replacement or refund whichever i like.

But i rejected both as on the last visit the one of the jeeves engineer found that the one of wires  was damaged so he tapped that and everything was working fine ,(he also told me not to inform company about this as they think jeeves engineers are useless as they dod everything to rectify the issue even replacing the panel and motherboard 🤣).

Strange things do happen.

Now u have to throw a heavy giveaway to dimers

Rightly said bhai

I am also facing bad support from asus

I had purchased this new laptop(you know) three weeks back.

Everything was good. But I didn't check MS Office 2021 activation as I had to go out of station without my new laptop two days after it was delivered.

So now when I open any office product it is MS Office 365 instead of MS Office 2021 H&S

it asks for activation( buy/enter key)

I called Asus Customer support-

First Call- Straight answer we cannot do anything it is related to Microsoft so contact them and the person was not listening to anything.

after a while I called again-

Second Call- Very supportive he was, assured me to resolve the issue at the earliest. He checked we did few things but nothing worked. So he asked me to wait for expiry of MS Office 365 trial, then there will be activation option.

t

Today, 

Third Call- After the support person suggested to the same steps as last one asked. I told him that all steps are done already. Tell some other solution. Now He was also like then it will be resolved by Microsoft.

I told him it is your product and Office 2021 is your offer, how come Microsoft come into play between Asus and me. If it has to be, then it will Asus and Microsoft as it is company level deal not an individual software purchase. But he was repeating the same thing.

Finally I called to Microsoft- As expected, they asked to contact Asus only.

I tried over google, found something like I can see in Microsoft store- in Library, it shows included with device-MS Office 2021

there is claim button but that also open same office 365 application and doesn't activate.

Any solution to activate office 2021 in the laptop

@guest_999 @bikidas2060 @getready

Congratulations on your positive news, @guest_999 🤗. I would like to share my experience with you. I lodged a complaint with Apple regarding my iPhone 13, which is only three months old, due to a camera laser issue. Despite having collected all necessary documentation of 116+ pages, including call logs, chats, and service center visits, Apple has refused to service my phone. I filed a complaint with the Consumer Forum, but I am still awaiting a response. Apple claims that they cannot repair the phone because it has a hardware issue, and according to their policy, hardware issues fall under warranty. However, they have refused to repair my phone due to the laser contact issue and the fact that I have visited three service centers. I have decided to challenge Apple in the Consumer Court and have already created a draft. I will also escalate this issue to Flipkart to see what they can do. Unfortunately, Apple does not have a maintained service center in India, which has made my situation more challenging. It's been quite an ordeal.

@Dastro Asus/all typical laptops come with win 11 home edition nowadays & during first setup it is mandatory to enter an email which will be the basis of your microsoft account later. Check in the inbox of the email you used while setting up the laptop for the first time after turning it on. Also, it is better to confirm you are signed in with a microsoft account(I suggest @ outlook ) before trying to launch any pre-installed MS product ready to be activated.

Congratulations @guest_999 bro. i also have good experience with fk. btw why u purchase asus laptop? they deliver low quality products 

Bruh then there's the case with my laptop purchase. No one's coming to pickup it up and Pickup getting cancelled everytime stating reason "customer chose to keep product".

Good to Hear that, Congrats. 

FK has always been my go to site for anything valuable because of offers as well as product variety. Only once have I faced issue when my Printer was damaged during delivery and I had to chase them for replacement.

Having said that, I believe FK gets its bad reputation more coz of their shoddy delivery agents than poor service. Even in my case, it was the delivery agent who was cancelling pickup and have heard/read many, facing this issue.

Do they punish delivery executives in case of defect or what maybe the reason for their refusal to pick up?

Yes, once  they were very helpful to me also. During covid lockdown, I have ordered a phone worth Rs 19k on EMI. But they couldn't deliver it for 30-35 days and later cancelled by seller. One emi got added into my cc statement before phone's refund received and bank refused to refund processing fees, 1st emi interest and gst. So, I mailed Flipkart regarding this refund. They asked for cc statement  and then credited fees, interest and gst amount (around Rs 700) to Flipkart balance. I didn't had to fight for this and even that was beyond their control. But still Flipkart refunded.

I also have recieved good support from Flipkart & Amazon actually.

On a side note , i also purchased asus zenbook S13 during republic day sale offer & bought it's 2yrs extra warranty & 3yrs LDAP.

Turns out it's 2yrs extra International Warranty & 3yrs LDAP. Happy me

So far all is good with laptop : touchwood

I also had similar experience with higher level customer support or grievance officers who helped me get extended validity for expired giftcards with just one mail,Their normal "support" is pathetic have zero idea and will almost deny 99% of the time no matter what with only a few rare exceptions.

so nice to hear

Happiness is viral