Pathetic After sales support & fraud behaviour by WD(Western Digital) in India

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guest_999

Recently I purchased a My Book 8TB Model from Tata Cliq based on good feedback from someone I know who also got the same model but from Amazon. When I got the drive it seemed to be working fine but during my test run of copy pasting a few dozen GBs of data I found out a very serious flaw. The drive was reaching 60C temperature even during the current approaching winter season in Delhi-NCR that too during night time when outside temps are in the range of 15-16C. I tested again on different times of the day & got same result. In fact I found out once the drive is heated up to 63C it won’t even go down below 59-60C if you just leave it connected to system doing nothing.

I checked with him & found out that he got WDC WD80EZAZ-11TDBA0 model hdd inside his My Book drive while I got WD80EDAZ-11TA3A0. The most significant difference between these 2 models is that WD80EZAZ-11TDBA0 is Helium filled model while mine WD80EDAZ-11TA3A0 was an air filled model(Helium filled hdd models are newest tech & runs cooler on an avg than air filled models). Also this particular air filled model WD80EDAZ-11TA3A0 that I got runs hot even for an usual air filled hdd. You can find reports of this particular hdd model running very hot compared to usual on reddit too from users in US/EU which have much colder climate than India.
https://www.reddit.com/r/DataHoarder/comments/g...

Now the icing on cake is that WD gives you recertified drive as replacement so basically if you are unlucky to get a very hot running model inside your My Book 8TB model then you will immediately want to get it replaced & then you will get a recertified drive so basically WD is tricking you into buying a brand new defective product & then replace it with a recertified product. I somehow managed to get it returned on Tata Cliq(that is another long story to tell but at least in the end they helped me much more than WD) but I am not going to leave this matter without highlighting it on all the places I can to warn potential buyers of WD’s so called “good after sales support” which I also used to believe before this incident. In fact seagate I found out is much better because they at least not try to play a game of thrones with their customers in the sense that all their external drive models are quite consistent so either you get usual slower running SMR model(for capacities up to 8TB) or faster hotter running(but not this much hot) CMR model(for capacities 10TB & above). In short do not believe in so called WD good after sales support & definitely do not buy any WD My Book 8TB or above model from any place without a solid 10 days no questions asked replacement policy(aka amazon only).

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Deal Newbie Deal Newbie
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WD used to be good in 2015-2016 now they are not that good.

Deal Subedar Deal Subedar
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there is nothing to worry, unless its not working at all. i have several external hds too and all run hot

Deal Subedar Deal Subedar
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WD flushed

its a wellknown brand, and they also not supporting confused

Critic Critic
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Demondealer wrote:

there is nothing to worry, unless its not working at all. i have several external hds too and all run hot

They run at 60C in Nov night while doing nothing?? I have external hdd from 2TB to 5TB & never found a similarly hot running hdd.

Critic Critic
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sunnie wrote:

WD flushed

its a wellknown brand, and they also not supporting confused

Yes it is a well known brand which supposedly has good after sales support which is also what i used to believe but this incident made me realize it is not so. From now on no WD drives for me(I used to buy only their portable usb hdd anyway but will stop buying even that). Reliability of a hdd nowadays depends only on chance anyway so no difference in buying WD or seagate as long as it is not a known notorious model(like it used to be the case a few years ago where some particular hdd model series were notorious for their high failure rates).

Deal Cadet Deal Cadet
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Back in days i remember for wd hard disk you have free home pickup and replacement while for seagate You ahve to take the harddisk to center ; i am using wd and its good may be thats some mdiel issue

Critic Critic
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demerius2020 wrote:

Back in days i remember for wd hard disk you have free home pickup and replacement while for seagate You ahve to take the harddisk to center ; i am using wd and its good may be thats some mdiel issue

That was years ago, nowadays both seagate & wd has similar quality of after sales support. In fact i have found seagate customer care better compared to this wd experience. Just don’t buy any WD My Book 8TB or above drives & it should be fine if you don’t mind WD fooling Indian customers into buying these obviously defective drives which are never meant for use in typical Indian homes.

Hunk Hunk
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guest_999 wrote:

That was years ago, nowadays both seagate & wd has similar quality of after sales support. In fact i have found seagate customer care better compared to this wd experience. Just don’t buy any WD My Book 8TB or above drives & it should be fine if you don’t mind WD fooling Indian customers into buying these obviously defective drives which are never meant for use in typical Indian homes.

Which is the best hdd brand, bhai??

Deal Subedar Deal Subedar
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8tb.. what are you storing in that open_mouth

Critic Critic
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bikidas2060 wrote:

Which is the best hdd brand, bhai??

No such thing bhai, only 2 brands remain now, WD & Seagate. Toss a coin to decide & it will not change anything. Just get a specific model depending on your usage & climate conditions of your place. For regular usage/storage/non-boot/only torrent seeding stick to usual seagate Barracuda drives of 2/4TB(or WD blue). For surveillance footage recording get seagate skyhawk or WD purple & for NAS get seagate ironwolf or WD Red series. For torrent downloading use 7200rpm 1TB hdd or some cheap dram-less ssd & once download is finished move them to bigger capacity hdd for seeding.

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TEMPER wrote:

8tb.. what are you storing in that open_mouth

It was meant for backing up data of all my drives in pc & laptop now & in future. Always keep data in at least 2 different hdd/ssd because no hdd/ssd in the world is 100% failure proof.

Deal Lieutenant Deal Lieutenant
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TEMPER wrote:

8tb.. what are you storing in that open_mouth

Educational videos

Critic Critic
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hackerboys wrote:

Educational videos

smile That will require 4k educational videos & I only have a 1080p screen.
Deal Lieutenant Deal Lieutenant
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guest_999 wrote:

They run at 60C in Nov night while doing nothing?? I have external hdd from 2TB to 5TB & never found a similarly hot running hdd.

What are the temps of your other external HDDs ? And which app do you use to monitor temperatures ?

Deal Subedar Deal Subedar
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After sales support in India is a joke, if you’re expecting anything more you’d be sorely disappointed. Secondly unless you need such vast arrays of HDD, they’re not that big but still, I’d advise go full on SSD. The headache with spinners is just not worth it anymore, just buy cheap BX500 or any other similar drive & get external 2.5" cage. Except Intel or AMD, which I haven’t had to use much if at all, the rest of component makers should seriously dragged to court & slapped heavy fines with the kind of pathetic after sales support they have!

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DealDroid wrote:

What are the temps of your other external HDDs ? And which app do you use to monitor temperatures ?

2tb running at 40C while seeding torrents, 4tb running at 50C(usually runs at 45C nowdays while seeding torrents) while copy pasting 100GB data from it to 8TB which was running at 60C at same time(seeding torrents which are also uploading at decent speed say 1mbps or above also raises temperature of any hdd by at least 3-4C). I use crystaldiskinfo for monitoring hdd/ssd health.

https://crystalmark.info/en/software/crystaldis...

Deal Subedar Deal Subedar
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Oh WD has the worst products and the worst support in India.

Deal Cadet Deal Cadet
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G-Gowda wrote:

Oh WD has the worst products and the worst support in India.

Back in days wd customer india was not responsive i mailed it to wd usa with remarks that wd indianis not responding ; response came

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demerius2020 wrote:

Back in days wd customer india was not responsive i mailed it to wd usa with remarks that wd indianis not responding ; response came

Now it is very difficult to get in touch directly with US support if you are not a US citizen/not in US. I guess they realized US support is doing the work of Indian support for free.

Deal Subedar Deal Subedar
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Get Toshiba Drives. Using alumy models no issue from 3/4 years smile

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goldi wrote:

Get Toshiba Drives. Using alumy models no issue from 3/4 years smile

For 6TB & larger external drives no option other than WD & Seagate.

Missing